Great Western Railway Avis 

My wife and I paid £265 for the two of us to go to Devon and back today. It was a hot summers day and we were looking forward to a relaxing journey until we found ourselves travelling in what felt like a refrigerator! The A C was cranked up and we spoke to other travellers who like us were shivering. Being really cold for 3 hours was really not nice and it spoiled our day away. How can a company get something so wrong?

Three things:
Senior Rail Card - it took me more than two hours this morning to set up a senior rail card online. Should have been a five-minute job to download the card to my app.

Secondly, was unable to download my ticket for inspection by the guard. This was between Crediton and Copplestone. Why sell online tickets when there is no internet connection on the train.

Third. The step down from the train to the platform at Copplestone Station is dangerous for a passenger in his mid seventies with only slight difficulties with walking. The raised section of the platform is of no use for the current rolling stock

Overpriced, overcrowded. No room to sit. No leg room IF you get a seat. Always delayed or cancelled

On their delay repay portal I have reset my password twice now and both times it say I'm entering it incorrectly. Coincidence that it's preventing me claim for delayed tickets? Knowing this company, no.

Unreliable, dirty, overcrowded, toilets out of order, cancelled onboard catering, wifi not working….

Booked tickets for today from Swindon to Bristol temple meads at 10.06 on arrival of train the train was only 5 carriages and already completely full with no room to get on the train! The next train for same journey was over an hour away and looked already fully booked meaning I had to cancel plans!

If I could put negative stars or points this railway deserves!

Poor quality for sitting there not enough space for passengers
Everyone are Standing
Trains are very old and rusty
And price unbelievable expensive!

Great job for nothing as in No improvements GWR keep it

On the 815 train from Paddington to Pembroke Dock this morning have reserved seats and find out that there’s no reservation light on so people sitting on our seats. getting annoyed as being asked to move because they say there is no reservation notices.
Then told that we’re in the wrong post of the train because some idiot put the wrong signs on the Coaches so asked to move to the correct portion of the train that is going to Pembroke Dock. Move seats to the right part of the train and then find the Motorsport says I’m on the wrong part of the train because this is not going to Pembroke docks.
What a farce GWR.
NO APOLGY, no announcement that indicators are wrong. Actually F* ck all info.
PATHETIC

Are you supporting the car industry?
You are pretty useless...

I've caught a lot of trains lately...

Every train has a problem, cancelled trains, thencancelled 2nd train, overcrowding and stress.

Now I sit on a train with announcements"we have no driver, the driver hasn't arrived"

Your internet service is pointless... How, we have technology's to make internet fast everywhere.

How do you run a service so badly...

Look, I know you know, that there always fresh visitors in the UK to sell to... But in modern times, with internet, Ai, machine learning and more... No excuses.

Sort your house out!!!

But in the mean time I am buying a car again, and won't be catching trains...

Trains are way overpriced and extremely inconvenient. And that's your fault.

I was sold a ticket for a First Class GWR service which was not provided. The “Train Manager” announced that the number of carriages was reduced for some reason. Possibly to save money.
I am an elderly disabled woman who spent the journey without any seat never mind the First Class one I had paid for. I had to stand in the vestibule while people climbed over luggage to get to and from the toilets.
I was advised to apply for a refund and did so at the first opportunity. I received an acknowledgment but was not told to retain my ticket.
Weeks and weeks later I got an email opening my case and asking for my ticket. I couldn’t provide it but did have proof of purchase.
A “Megan” thing … probably a bot kept informing me that it couldn’t open an investigation without a ticket.
I didn’t want an investigation… just a refund in accordance with consumer law.
GWR have taken my money illegally and treated me like the one who is the con artist. Use South West Trains or National Express instead

Becki I think was her name in first class on the 16:03 service to Penzance from paddington was exceptional as so where the other staff onboard! thank you for an excellent experience

Travelled over 2 days. Both times trains were delayed. Currently stuck at Bristol being told to stay on platform with no time information being given. Unhelpful, unapproachable staff on platform. Not a great experience and nothing like their tv adverts.

Terrible company, always leave updates until the last minute. The biggest problem is their refund policy, making it so hard to request a simple refund.

Couldn't run a bath! Useless company, service, staff

Writing this review because I met the loveliest person that made my trip so much more accessible enjoyable and calming, her name is Ana Cranch i’m from start to finish. She was so welcoming and lovely. I have FND and my symptoms were going quite badly, she noticed that my journey had several stops and she basically said to make this easier for you. I’m going to speak to the Train staff and see if you can get on the train that’s Direct instead, unable we did just have a lovely chat and she was so calming and she was really good with my symptoms as well and she gave me a food voucher for the station which was just the cherry on top! So I really just wanted to write this review because it really made my day so thank you :)

We were delayed severely on our way back to London from Penzance. I travel all the time and have never come across a more organised company than GWR when it comes to delays. They immediately mobilised to explain, apologies, offer alternatives, give out free refreshments and suggest how to apply for a refund if applicable. Totally impressive and other railways and airlines should learn from them.

I rarely travel by train, once or twice a year with GWR. For the last 3 years I have not had a single journey that hasn't been delayed. Shortest delay has been 35 minutes, longest and the most recent 2 hours 15 minutes. GWR are a shower of shi*!

Can't buy a ticket online without setting up an account with them. I never use trains so there is absolutely no need for me to waste my time doing an account, only for GWR to possess my most important data. If I went to your ticket office you wouldn't force me to set up an account. Terrible service.

Purchased a first class ticket as I had important work to do. Train from Cardiff to Reading cancelled. Had to catch a different train which had to bear the brunt of the cancellation. Basically spent a heap of money, day disrupted, important contract delayed oh and the staff comment not my problem mate. No wonder I try and use trains as little as possible.

You lot should genuinely stop calling yourselves a train company and just rebrand as a sightseeing service, because nobody arrives anywhere on time.

I’ve spent over £150 on Ubers this week alone because your trains seem to operate on hopes, dreams, and complete unpredictability. I even left earlier to catch the first train out, and somehow I’m still late for work. That’s almost impressive.

Do you have any idea how many people depend on you? Students missing classes, people starting work at 9, hospital appointments, emergencies, and yet every day it’s like you’re spinning a wheel to decide whether trains will actually run.

At this point, my weather app is a more reliable transport planner than your timetable.

Maybe replace “We’re sorry for the delay” with “We have absolutely no idea what’s going on either”at least that would be honest.

Sort yourselves out mate. Your service isn’t just unreliable anymore. I might even get my Temu delivery before I get to my destination using your service.