Southeastern Railway Avis 

Firstly, I purchased a First Class ticket to travel to Kings Cross as I had reading to complete prior to a meeting I needed to attend. First Class. What a joke. The carriaage was no different to the other carriages. Standing room only. No place to set up a laptop or to read. Absolute waste of time and money.

Secondly, my ticket would not scan and it would not work on the underground, which was not made clear when I purchased it. I had to pay again to use the underground to get to Kings Cross.

If the service can not be delivered, the service should not be sold.

Just started commuting and in a month already have not been on one train that has not been delayed.

Hopefully you never have to go near this trainline in your life - if you do I honestly feel bad.

Today (12 October) we went to the ticket office at Dover Priory to catch the 16:55, with enough time to make it. We missed it while still standing at the counter. The staff member serving us, James, was working out the fares by writing the sums down by hand, which took far longer than it should have. He showed no urgency and no interest in helping us make our train.

To make it worse, the ticket he sold us put us on a longer, slower route than the one we should have been on. So we lost our train and then faced a longer journey on top of it. There was no apology and no attempt to put things right.

A ticket office exists to get passengers on their trains quickly and correctly. Southeastern needs to look at how this office is run, because nobody should miss a train while standing at the counter trying to buy a ticket.

Dreadful excuse of a company, and trying to get the Key for my child seems absolutely impossible.. received confirmation of her application, 2 weeks later still no Key Smart card, when we log in "Smartcard Error.
Smartcard not available". as a 53 year old, this by far is the worst service provided ever. totally not fit for purpose. ZERO STARS

To call this service high speed takes the biscuit. It’s high speed for 30 minutes and then travels the same slow speed as every other train in the country ( if not slower ). It cost more but is no quicker. High speed, it most certainly isn’t. It might be high speed for southeastern but that shows how rubbish they are.

Oh where to begin with this company, anyone who normal takes this amount of money off me in London uses a knife , they organise a train service , they couldnt organise a piss up on brewery, If this company was my child I put them up for adoption

Absolutely appalling and shameful service. Every time I use this train line there are delays and cancellations. Today it took 4 hours to make a 1hr 10 journey to London and on the return route the whole thing was cancelled. No notification. No information. And they make it as difficult as possible to get a refund. Ridiculous that they can’t run a modern railway system. Makes the uk look like a third world country.

Service is bad

I wish we could give zero stars. The worst absolute rubbish rail company going. Absolute crap. And the customer service diabolical and thieving

I wish to congratulate the staff on the south eastern railway. We have been travelling frequently on this line and have found the staff on board to be exemplary. You brighten our day!

Hello I don’t use the SE often but today I had an appointment at guys hospital, I thought I needed to leave a positive feedback for your company, I was really impressed with the customer service I received from all your members of staff everyone I spoke to not only gave me the information I needed but did so while not making me feel like I was being a nuisance so thank you.

1 is too high. No care about customers. No apologising. Very very poor

Utterly inept - alighted at London Bridge and the locked the doors for 11 minutes whilst 3 trains passed on other platform - highlighting a door fault. Staff rude - preferred to let us miss trains rather than help. Diabolical service and people

Trains are always delayed, when you request a refund, they pay you back £2...for a £16 journey. No words. Stuff is unhelpful and you even get ticket inspectors on board when the train is already delayed...they have no shame! Trains have been constantly delayed or cancelled for the last 3-4 years none stop.

why everyday all my trains at every trip no matter if i’m going into central london or from, they are always delayed for the last 3 years i’ve been doing this commute it’s so frustrating because you can’t even trust train times to plan journeys anymore i’m so so so so tired of it every single day the same

I bought return tickets from SouthEastern for the Bexhill to London leg of a trip to Scotland to see my son. Unfortunately my son came down with suspected COVID, and due to the fact that I'm a live-in carer for my mum who has Alzheimer's and health vulnerabilities, I didn't feel I could take the risk of travelling to see my son, and potentially exposing my mum to a fatal illness.
I went to the train station today, which was the day I was due to travel, and was told I'd need to call customer services to get a refund. But when I called customer services, I was told that the tickets were non-refundable, and that I couldn't even change the date of travel, as now, after queueing at the train station and being on hold on the phone, it was past the time when I had been due to travel.
This is an absolutely atrocious policy of SouthEastern's customer service, totally insensitive to the reasons people might have for needing to cancel at the last minute, negatively impacting people like myself financially in the midst of a cost of living crisis. In future I will be taking the longer route to London and travelling with Southern, so ultimately they'll lose around £1200 a year of my custom, significantly more than a simple refund of £37.50.

Scott the train operator was very helpful in detecting me to the correct platform during train cancellations. He was the train operator to Ramsgate via Tonbridge on Sept 4.

On 1 September, my Southeastern train was cancelled, so I was unable to travel to work because of the disruption. Although I requested a refund for both my outward and return tickets, I have not received a full refund for my return ticket.

I paid £17 for the return ticket, but I have only received £4.35. As the train cancellation prevented me from travelling to work and affected my entire journey, I would like to request a full refund for the return ticket.

Please explain why I have not received the full amount and process the remaining refund as soon as possible.

Poor. No one cares
You head towards Lewisham, it doesn't stop they redirect you to the end of world. Late for work, lost money...for what? There's no wonder everyone tries not to pay and j6st go without scanning, as we,are losing money daily and they do nothing