Gypsabella Official Avis 

Bought a pre-order two piece, got delivered well before the time frame. Absolutely gorgeous outfit. The only downside of the outfit is the fastening of the top, it's impossible to fasten on your own and it's so delicate, definitely handle with care. Glad I ordered the XS as it fits just perfectly.

After sales are not great still waiting for my refund have emailed them twice already as yet nothing it could take over 14 days and I still may need to contact them again

There customer service is terrible!
Do not order!

Customer service is effectively nonexistent. I have reached out three times over the past 11 days and haven’t received a single reply. Ignoring customers like this is completely unacceptable. I would strongly recommend thinking twice before ordering from this company.

(And yes, I used the email address listed on your website, and I have also replied to the order confirmation email. My order number is #122709.)

I absolutely LOVE my outfit it’s fitted so well true to size and the material is absolutely stunning could not of asked for better . And also arrived next day without paying next day delivery . AMAZE 💕✌🏽💫

Returned items, order #120009 unused, unworn and in original packaging on, Saturday 6th June 2026 (over 3 weeks ago) via recorded delivery… numerous emails sent to ask when I will be fully refunded.. no response at all!!
The lack of curtesy this company has for customers is disappointing and frustrating on an epic level. I’ve never experienced this type of customer service and like others have reported….I feel scammed too!!!
If you live on a budget, save to treat yourself from time to time.. try to support and buy from independent local businesses like Gypsabella …. I suggest you shop elsewhere - this is a horrible stressful experience trying to get a refund… it shouldn’t be like this… 🤢

Preorder my items and came on time and was told when to collect.
Quality is great and I am happy with my floral shorts and jacket ☺️

I am so incredibly disappointed with the level of service from this company. I have bought from this company numerous times but I honestly feel that there is a deliberate effort for them to have made me order twice and have no intention of refunding me. I simply asked the team to change the size of one of the pre orders and I received a strange email with no explanation saying they couldn’t change the size (even though it isn’t due to be sent for a month and available online!!) and that I needed to place another order. So I wouldn’t miss out as they didn’t respond into the weekend, I placed another order and have sent numerous emails, DMs and Instagram posts to cancel and refund the original order and now I am certain they have no intention in refunding me! This means I will be stuck with 2 orders. I have told them to cancel the order as I will be travelling and obviously don’t want my hotel to receive the order twice but it feels there is a deliberate effort to ignore my emails. Really poor service. Something seems strange with the lack of communication and no response and the advice of placing another order. It feels like I have been genuinely scammed.. the order number I’m trying to cancel is 123712..

LOVE LOVE LOVE, really good quality and stunning pieces. Worth the money xx

I am extremely disappointed with the level of customer service I have received from this company.

I am owed a refund, yet despite sending multiple emails over a prolonged period, I have been completely ignored. There has been no acknowledgement, no update, and no attempt to resolve the issue.

It’s incredibly frustrating to have to chase a company for money that is rightfully owed to me, only to be met with silence. Good customer service isn’t just about making a sale—it’s about taking responsibility when things go wrong.

Until this matter is resolved and my refund is processed, I cannot recommend this company. If you’re considering purchasing from them, be aware that if you encounter a problem, you may struggle to get any response at all

Been waiting for a refund for 2 weeks no reply’s to emails disgusting bragging about having 6 figures but can’t refund people 😂

Fast delivery. Beautiful jacket. It’s the first time buying from gypsabella and will definitely be buying again.

Awful avoid! Customer service is basically non existent. I ordered an outfit that cost £130 it came up very small so sent it back a few days later. Zero updates on them recieving it had to pay for it to be sent back. Emailed to ask if there'd an update they said they have it on the 13th working day I'll have my refund which was yesterday it's now a day later with no response to emails no refund. This isn't 30 odd quid it's £130 why are you gatekeeping my money and not responding. It's making me want to send back my other items for the lack of communication. When I tried on the beaded co ord all I done was try it some beads and that fell off so easily so wasn't high quality just high price I ordered it on pre order and I've spent over 300 on items this is shocking customer service. No response and no refund.

Excellent items, very flattering and timeless pieces that will stay in my wardrobe for many years. Great customer service and social media coverage is amazing!! Can always count on gypsabella for a lovely outfit !!

Hi brilliant experience I have order items of her before amazing but this is the first time preorder two jackets one for me and my daughter panicked a bit but that’s just me 🙈they got back to me really quick and assured me the two items were on there way
10 /10 just love design of the clothes in the collection perfect Denise

Absolutely love love love my outfits quality is amazing and the style is stunning

Nearly 4 weeks and no refund!
No reply to emails!! Awful customer service

the dress i ordered was beautiful. unfortunately, i didn't receive my dress in time for my birthday event which is the only reason i ordered this dress. just very disappointed as there firstly was a stock error and was told they didn't have my size. they subsequently sent me out another size and it was shipped well in advanced to arrive to me in time however it never did. it took 3+ weeks to receive the dress despite paying express shipping and thought almost a month in advanced would have ensured i received it well before my event. i was super excited to wear this.

Gorgeous dress with matching beret, fabulous quality & had so many compliments! Have ordered from here a lot and clothes are always fab xx

Love gysabella clothing order arrived on time the girls are all lovely and very helpful