I got a tshirt with a cool octopus design "Men's Dark Octopus Japanese Art Print T-Shirt". For $43 AUD including delivery I expected something of much better quality, the material is quite thin and fe... Voir plus
L'entreprise a répondu
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Ordered two shirts because the designs looked cool on the site. The overall quality of the product is poor. The quality of the print is bad and faded. The fabric is thin and shabby. It's a shame becau... Voir plus
L'entreprise a répondu
I was quite excited to order a kraken vest as it looked really cool, but wish I hadn’t bothered; it took 5 weeks from the point of order to arrive, which is ridiculously long and when it did it was... Voir plus
L'entreprise a répondu
This purchase was decent. Price matched the quality fairly but not extraordinary. Shipping dragged on for about 2 weeks, which felt lengthy. Design was unique and eye-catching, though. Packaging did i... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We focus on classic styles and are committed to manufacturing high-quality products.
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67 avis
A répondu à 100 % de ses avis négatifs
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Varning...
Varning.... Riktigt bluff företag. Absolut inte ens i närheten av de kläderna som dom visar
på bild. Helt andra produkter o material som dom skickar hem till dig.
Fick kontakt med kundtjänst efter några dagar. Många mail konversationer senare erbjuder dom dig 25% tillbaka för o lägga ner ärendet, eller en lång besvärlig process o skicka tillbaka prylarna till deras närmsta kontor "New york" för full återbetalning. När jag sa att jag ville skicka tillbaka allt för en full återbetalning bröt kundtjänst kontakten o nu vägrar dom svara på mina mail.
Uppdatering,,,,dom har återupptagit kontakten o jag fick en skälig återbetalning. Jag va ändå så pass nöjd med kundtjänsten i slut ändan att jag va tvungen o lägga på
En stjärna i betyget för bra kommunikation o helt ok återbetalning.
Slutsatsen är, inte samma vara som på bild skickad till mig o riktigt dåliga kvalite på klädesplaggen du väl får,
men bra kundtjänst.
14 juin 2024
Avis spontané
Réponse : Halarye
Hallå,
Vi ber uppriktigt om ursäkt för eventuella besvär detta kan orsaka. Vi försökte hitta ditt beställningsnummer genom ditt användarnamn här för att undersöka och lösa problemet, men misslyckades. Kan du därför ge oss dina beställningsuppgifter, såsom ordernummer och e-postadressen som användes för att göra köpet? Eller kan vi be dig att skicka ett e-postmeddelande till complaint@halarye.com? Detta hjälper oss att hitta din specifika beställning och vidta nödvändiga åtgärder för att lösa problemet.
Tack.
Emily, Halarye-teamet
*****Reply to the update*****
Vårt supportteam svarar inom en arbetsdag. Om det är helg kan svaret bli försenat. Om du inte får något svar efter 2 arbetsdagar eller om du inte gillar supportteamets lösning kan du alltid eskalera ärendet till vårt kundklagomålsteam på complaint@halarye.com för att lösa det.
Som sagt kan ditt användarnamn här inte hjälpa dig att hitta ditt beställnings-ID. Det betyder att det inte finns någon beställning under namnet "Sid Harper" på vår hemsida. Vänligen ge oss ditt beställnings-ID (ser ut som HR******) så att vi kan följa upp denna fråga.
Tack.
I ordered the raccoon kimono
I ordered the raccoon kimono, and matching shorts to use as lounge wear. It took about 2 weeks to arrive, but I'm happy with it. It's a comfy set. The prints look great, and I feel good wearing them. I'll definitely order more from here.
13 juin 2024
Avis spontané
They took a long time to send
They took a long time to send, but I did receive the product. However, the clothing was absolutely nothing as described in the photo-- instead of embroidery, I got very low resolution print of what I ordered. Like if I were to go on and take a screenshot of some art and then put it on a shirt. I really wanted to trust that this targeted ad wasn't a scam, and I guess it wasn't, but also kind of.
10 juin 2024
Avis spontané
Réponse : Halarye
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us via email at complaint@halarye.com?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Emily, Halarye Team
Trash quality, Super expensive
Trash quality, small neck, completely unbreatheable, super expensive
25 mai 2024
Avis spontané
Réponse : Halarye
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Emily, Halarye Team
I was very excited to buy from this…
I was very excited to buy from this site when it came up on my iPhone but the website when I went on my Mac browser got the avast unsafe site malware detected block. So if you’re reading this Halarye, have integrity, don’t be sketchy, make your website safe and you’ll get more business…
I really really wanted the pants but not going to give up peace of mind that my credit card info may be stolen.
6 juin 2024
Avis spontané
Réponse : Halarye
Dear Gio,
First of all, we are deeply sorry for the security issues you have experienced while using our website. We appreciate you taking the time to reflect this to us and appreciate your interest in our business.
We take your concerns very seriously, especially regarding the security of the website. Please be assured that we are always committed to ensuring the security of our website to protect the personal information and transactions of our valued customers. sitive.
We understand your desire to purchase products and fully respect your concerns about personal safety. In order to make up for the inconvenience, we would like to offer you a special offer, hoping to bring you a better shopping experience in the future.
If you are willing to give us a chance, we guarantee that we will do our best to make you satisfied. Please feel free to contact us at complaint@halarye.com and we will be happy to provide you with further assistance.
Thank you again for your feedback, we look forward to resolving your concerns and welcome you back to our website.
Sincerely,
Emily, Halarye Team
Scam
The product is super low quality when I received it. And on tip of that they will sell your personal information.
5 juin 2024
Avis spontané
Réponse : Halarye
Dear customer,
We have received your concerns regarding the quality of our products and our privacy policy, and first of all we would like to express our deepest apologies for your dissatisfaction. We understand your disappointment when you receive a product that does not meet your expectations, as well as your privacy concerns. Allow us to clarify and respond to this.
Product quality: We are always committed to providing standard goods to our customers. We are very sorry for the quality problems of the products you received. We are willing to provide you a solution on this matter and are committed to conducting a review of our supply chain to prevent a similar situation from happening again.
Privacy Policy: We strictly comply with data protection regulations and take all necessary measures to protect our customers' personal information. We have not and will not sell or share our customers' personal data with third parties. Your privacy is of utmost importance to us and we will continuously monitor and strengthen our security measures to ensure that your information is safe.
We were wondering if you can email us at complaint@halarye.com provide more details about the quality of your products so that we can assist you more effectively.
At the same time, if you have any evidence that your personal information has been compromised, please let us know as well in the email. And we will immediately launch an internal investigation and initiate necessary steps to resolve this problem.
If you have any questions or need further assistance, please feel free to contact us at complaint@halarye.com.
Sincerely,
Emily, Halarye Team
Clientel service : 4/5, Hoodie 3/5
I bought the hoodie with the big eye because the art is cool. I wasn't happy with the quality and they refunded part of my order. The stuff they sell are pretty, but I wouldn't have paid $50 CAD for this hoodie. Hoping they improve the quality of their product (for one thing, putting the inside of the hoodie in black would be much nicer and more in line with the presentation), but they made an effort to contact me to resolve the issue. So I would say, customer service: 4/5, quality of the product I received 3/5. It can improve, but they seem to have taken my comments into account.
3 juin 2024
Avis spontané
Réponse : Halarye
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Emily, Halarye Team
You see a picture of something that…
You see a picture of something that resembles comfy linnen clothes,it felt cheap but not too cheap so we order hoping it holds up, but when they arrive youre left with something that you wouldnt pay even 10% of the original price of, even worse than Wish.. total bs and scam
4 juin 2024
Avis spontané
Réponse : Halarye
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Emily, Halarye Team
My comments mirror every other on this…
My comments mirror every other on this page. Terribly made clothes not as pictured at all. You can’t return them cost is to much. They say UK but really come from abroad (China) the material is terrible bulky and the colours are not as advertised. It’s like wearing the outer part of a cheaply made nylon quilt blanket. My son was disappointed- should have known better TBH. I’ve sent my email to complain
28 mai 2024
Avis spontané
Réponse : Halarye
Hello,
Please note that the address on the parcel is the carrier's transit depot only, not where the item came from. As for the return and refund, you can reach out to us at the email address provided to sort it out.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Regards,
Emily, Halarye Team
Stole my money
Stole my money. No tracking number, no order confirmation. Reporting to my bank for fraudulent business transactions.
2 juin 2024
Avis spontané
Réponse : Halarye
Hello,
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time.
Upon inspection, I found that the parcel of your order had been shipped.
Tracking #: YH24052503802SZ
Other tracking sites:
https://www.17track.net/en#nums
https://www.track718.us/en
Once the warehouse ships out the package, the whole waiting time on the customer side normally ranges from a week to 3 weeks.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Emily, Halarye Team
Product are made with terrible fabric
Product are made with terrible fabric. Impossible to wear due to cheap and uncomfortable quality. Tried to leave a comment on Facebook and was blocked by them. Nice photos but terrible products. Stay away!!!!
1 mai 2024
Avis spontané
Réponse : Halarye
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.
Regarding the comment, we will forward your feedback to the corresponding team to review. For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Emily, Halarye Team
lower quality and different material than expected
ordered 5 shirts, designs on the shirts were much lower quality than advertised, very pixelated. the description of the shirts suggested they would be linen and they are 100% polyester and there is a long shipping time especially considering the price. Threads were also coming out of the stiches out of the package. i wouldn't have minded if it was a linen polyester blend or if the price were reflective of the quality but i would have received a better quality product at a lower price from Primark or something for a similar price from the local market.
20 mai 2024
Avis spontané
Réponse : Halarye
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Emily, Halarye Team
Steals design art from the artists and…
Steals design art from the artists and the material/quality for the clothes do not deserve the prices. A scam site.
28 mai 2024
Avis spontané
Réponse : Halarye
Dear Andrew Kim's,
First and foremost, we would like to express our sincere gratitude for bringing this issue to our attention. We understand the gravity of your concerns regarding the design art and product quality featured on our website. Please rest assured that we hold the utmost respect for intellectual property rights and strive to deliver products that meet our customers' expectations.
Upon receiving your feedback, we have initiated an immediate review of the specific items in question. To expedite our investigation and resolution process, we kindly request that you provide us with your email address or alternatively, send us a direct message at complaint@halarye.com. This will enable us to identify the relevant SKU swiftly and take the necessary corrective actions without delay.
We are fully committed to addressing your concerns and ensuring that our practices align with our values as an honest seller. Your satisfaction and trust are paramount to us, and we are eager to resolve this matter to your comfort.
Warm regards,
Emily, Halarye Team
Duplicate site and products as Korsina
Duplicate site and products as Korsina. Cheap products, bad quality, just under different names.
24 mai 2024
Avis spontané
Réponse : Halarye
Hi,
Thank you for taking the time to share your feedback with us. We deeply apologize for any inconvenience or frustration you might experience. We want to assure you that customer satisfaction is our top priority, and we take all feedback seriously.
Regarding your concerns about Duplicate site, we want to clarify that while we share similar values and business practices, we are separate entities. However, we are committed to addressing any issues you encountered with your order promptly and effectively
Could you please provide us with your order details so that we can investigate and take appropriate action? You can reach out to our customer service team at complaint@halarye.com with your order number.
Once again, we apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to make things right.
Kind regards
Total Scam ,bad quality would not…
Total Scam ,bad quality would not recomend spending your money on them
22 mai 2024
Avis spontané
Réponse : Halarye
Dear Krisztian,
We are truly disheartened to read your review and sincerely apologize for the dissatisfaction you've experienced with our products and services.
We understand that words alone cannot undo the disappointment you've experienced, but we want to assure you that we take your feedback very seriously. To better understand the issues you've encountered, our team is already sending you an email to follow up on this matter.
Once again, we apologize for any inconvenience you've faced and thank you for bringing this to our attention. Please do not hesitate to contact us directly at complaint@halarye.com so that we may assist you further.
Warm regards
Very, very poor quality
The shirt I've received is completely different from thoe one I purchased. Very, very poor quality. It may cost less than 1 € to produce it (purchased for 23€). Avoid this site.
2 mai 2024
Avis spontané
Réponse : Halarye
Dear Philippe Chevallier,
We are truly sorry to learn about the discrepancy between the product you expected and the one you received. We understand that this must have been a disappointing experience for you, and we apologize for any frustration this has caused.
We are pleased to know that you have reached out to us and that we have been able to process a refund for you. We hope that this has helped to alleviate some of the dissatisfaction you initially felt.
At Halarye, we are committed to ensuring that our customers receive products that align with the quality and description provided online. It appears that in this instance, we fell short of that goal. Please rest assured that we are taking your feedback seriously and will use it to review our processes and quality control measures to prevent similar issues from occurring in the future.
Thank you for bringing this matter to our attention. We hope that despite this unfortunate incident, you will consider giving us another chance to provide you with the exceptional service and products that we aim to deliver.
Warmest regards
Extremely low-quality item
Extremely low-quality item, and they make returns as difficult as possible. Not an honest company.
13 mai 2024
Avis spontané
Réponse : Halarye
Hello,
We apologize that the item and the return process fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. If you don't like the support team's service, you are always allowed to forward your order to complaint@halarye.com to sort it out.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes
Ordered 4 items
Ordered 4 items, came to around £65. Should have read the reviews first before jumping in.
Clothing arrived and they were not as advertised in both size and material. Emailed requesting return details, they asked for photos which was easy enough then tried to settle by asking me to keep the clothes and refunding me 30%, not a chance. They have also said the return is New York in the states when they clearly came from China, another way of trying to put the customer off. I declined and asked for the shipping address for the returns. I know it's going to cost me, but when they offer less than £20 as a return, that's an insult. Luckily I paid by PayPal and not by card
8 mai 2024
Avis spontané
Réponse : Halarye
Dear Aidan,
We apologize for the dissatisfaction caused by the return process. The 30% refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences. We take customer feedback seriously and will take note of your feedback to the relevant team to make progress.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes
Would put 0 stars if I could
Would put 0 stars if I could. This place is a complete SCAM. ordered from them and shortly after, 6k gone from our account! Luckily was able to dispute it and get the money back. This place is a SCAM!!
3 mai 2024
Avis spontané
Réponse : Halarye
Hello Brandi,
Firstly I am dismayed by your unfortunate experience and apologize unreservedly for any financial distress caused. This incident is highly irregular and I immediately investigated the issue. I found that the money we received from your order is 36.78 USD (a 7.99 shipping fee plus a 28.79 USD item ptice). Enclosed is the screenshot of the mayment on our end for your verification.
Therefore I would like to clarify that we have nothing to do with the 6k gone. As an honest seller, our company adheres to the principle of integrity and regulation and law. We do not tolerate any form of infringement. I am glad that you could retrive the money back in the end.
I noticed that the parcel had arrived in America and its tracking number had been changed to a USPS tracking # to proceed with the transportation. You can verify its status by checking out the attachment or hitting the link below.
Tracking link: https://t.17track.net/en#nums=420339819300190790729181663210
Tracking #: 420339819300190790729181663210
Phone number of USPS: 1-800-275-8777
According to our experience, it will be delivered within a week as it is on the way to your city.
We hope it arrives soon and hope you have a good day.
Kind regards,
complaint@halarye.com
Not a scam
I ordered 2 pairs of shorts. The tracking didn't work, and I got sketched out. They responded to my support request very quickly with a tracking update. I got the shorts a couple days later.
6 mai 2024
Avis spontané
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