Halton Stairlifts Avis 

559
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The service from start to finish was excellent. Completed an online enquiry. Callback within the hour. Home visit the same day. Megan was great at explaining everything. Peter the engineer confirmed i... Voir plus

Noté 5 sur 5 étoiles

Initial survey and pricing, no fuss down to earth, no weasel words first class The follow through no pressure selling excellent Michael who did the installation also, very professional So far v... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I could not recommend Halton enough. Every member of staff I interacted with was incredibly helpful through every step of sorting out a stair lift for my mum. I genuinely felt like they went the extr... Voir plus

Noté 4 sur 5 étoiles

The initial fault occurred at about 20:00 on Saturday night. After getting no response I rang and left a message at 10:30 on Sunday morning. An almost immediately I got a callback from the engineer... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de maintenance d'ascenseurs
  2. Fournisseur d'équipement pour personnes handicapées
  3. Fournisseur d'équipement de mobilité

À propos de Halton Stairlifts

Écrit par l'entreprise

New Stairlift Icon | Halton Stairlifts
Straight Stairlifts
Curved Stairlifts
Reconditioned Stairlifts
Hinged Rail Stairlifts
Stairlifts Liverpool

Welcome to
Halton Stairlifts

Established in 2007, our team at Halton Stairlifts is a family-owned company specialising in installing new, used, and reconditioned stairlifts across the UK. Our focus is making daily life more accessible for those with mobility issues.

If you have a disability or find climbing your stairs difficult, at Halton Stairlifts, we provide affordable, convenient solutions to help you regain independence within your home. Our selection of stylish and comfortable stairlifts are simple to operate and cater to straight, curved and hinged rail stairlifts. Our team will ensure that your stairlift will be operational within two hours, providing you with a quick and seamless installation process.

In addition to prioritising a smooth installation procedure without any unsightly modifications or damages, we offer next-day delivery whilst guaranteeing minimal disruption to your home.

As a family-owned stairlift company, we take pride in offering an unbiased recommendation tailored to your home and matching your budget with a free home survey. Here we can provide the exact stairlift that is right for your home.

If you are worried about aesthetics, fear not as we offer Premium Colour Upgrades with eight modern contemporary options, allowing you to seamlessly integrate your stairlift into your home’s existing décor.

Contact our team today for a straightforward, no-obligation quote. Experience the ease of mobility within your home with our reliable and efficient stairlift solutions.


Contact our team today for a straightforward, no-obligation quote.

Experience the ease of mobility within your home with our reliable and efficient stairlift solutions.



Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

559 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,8

Tous les avis

(559)

311 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very happy with helpful Suzy and Michael

Suzy the surveyor was extremely helpful and thorough, found answers to unexpected queries and followed up without being asked. Michael who installed worked so hard and with good nature in such hot weather. All was done sensitively and thoroughly and I was very happy with what was done and how.

26 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Friendly and professional people from…

Friendly and professional people from the inquiry to the house visit and explained everything that my mum needed to know about the stair lift that she needed.
Julie Clark was very helpful and polite and we were very happy with the service she had provided.
We upgraded to a new stair lift for her expertise in this area.
Happy customer from my mum Betty and piece of mind for the family.

26 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

A big thank you!!

A big thank you to Jon who recently serviced my Nans stairlift. He was such a star and got everything all sorted for her. Brilliant company would highly recommend!

24 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service.

Excellent service.
They came out very quickly when my elderly's mother stairlift had broken and we couldn't get in touch with the original company that fitted it.

Very professional

I would definitely recommend this company.

9 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great team very friendly and…

Great team very friendly and efficient,From survey planner Meghan to installer Kane,They couldn't of helped anymore.Install was clean quick and impressive lead time.

25 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

5-Star

Quickly fitted stairlift, great price, and nothing was too much trouble for the engineer. Thank you.

24 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

I cannot recommend Halton Stairlifts…

I cannot recommend Halton Stairlifts highly enough. From the initial consultation through to installation, the service was exceptional. The team was friendly, professional, and clearly experienced, making the whole process straightforward and stress-free.

Our installation was particularly challenging, but nothing was too much trouble. The engineers approached every obstacle with confidence and expertise, finding solutions where others may have struggled. Their workmanship was excellent, and the finished result exceeded our expectations.

The cost was also very competitive and represented fantastic value for money, especially considering the complexity of the installation and the high standard of service provided.

If you're looking for a company that delivers outstanding customer service, excellent value, and expert installation, Halton Stairlifts is the one to choose. A genuinely five-star experience from start to finish.

10 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Premium Service with Outstanding Attention to Detail

I recently used Halton Stairlifts and was extremely impressed with the service from start to finish. The team was helpful, professional, and genuinely focused on finding the best solution for my needs. Their attention to detail was outstanding, taking the time to explain everything clearly and ensuring the installation was completed to the highest standard.

The entire process was smooth, efficient, and stress-free. The quality of workmanship and customer care truly reflected a premium service. Nothing felt rushed, and every question was answered with patience and expertise.

I would highly recommend Halton Stairlifts to anyone looking for a reliable, professional company that delivers exceptional service and outstanding attention to detail. A first-class experience throughout

20 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

🚨🚨🚨As well as B Jackson (4 days ago)…

🚨🚨🚨As well as B Jackson (4 days ago) our family have also fallen victim to the "buy back" service. We had a stairlift fitted 4 months ago for my elderly father & paid upwards of £4000. Unfortunately he has now had to go into a Nursing home ( most of the last 4 months has been spent in hospital) so I requested a "buy back". We were offered £512 !!!
Other options offered was remove it yourself & sell it on.
Obviously this is an absolute disgrace considering it had hardly been used but we were left with no choice.
🚨🚨🚨🚨ANYONE THINKING OF USING THIS COMPANY PLEASE DO NOT GIVE THEM THE OPPORTUNITY TO RIP YOU & YOUR FAMILY OFF IN THIS WAY 🚨🚨🚨🚨Halton stairlifts, you should be ashamed.

22 juin 2026
Avis spontané
Logo de Halton Stairlifts

Réponse de Halton Stairlifts

Dear Mrs. Leedham

Thank you for sharing your feedback. We always strive to provide a fair and transparent service, and we would like to clarify the circumstances surrounding this process.

The curved stairlift was fully fitted in January 2026 according to the agreed specifications. When you requested its removal, we made you a buy-back offer, which you accepted. To provide some context on our pricing, our buy-back offers are typically based on a 12.5% return, as our company operates on an average 20% margin once all business overheads are covered. Following your acceptance, our team professionally dismantled and removed the entire system as agreed.

As a business, our final pricing and the buy-back offer must reflect the significant overheads involved in these dual operations. This includes the specialized engineering labour required for both the initial custom fitting and the subsequent removal, alongside transit and operational costs. Furthermore, because a curved rail is custom-built for your specific staircase, the unit must go through our strict and rigorous reconditioning process before any parts can be utilized.

While customers always retain the option to sell their equipment privately to maximize their financial return, we provided a hassle-free, professional removal and purchase service that was fully agreed upon prior to the work being carried out.

We strongly dispute any comment suggesting you were "ripped off." Our terms were clear, transparent, and fairly reflect the extensive professional service executed by our team from start to finish.

Best regards,

Halton Stairlifts Customer Care

Noté 2 sur 5 étoiles

Be careful with their after service

This review is on behalf of my Mum, Margaret Street….

Haltons appeared to offer a very good service at the 'selling' stage of the process of purchasing my stair lift, however, this soon changed when, only 18 months after installation, the lift stopped working. Their call out charge and charges for parts and labour are astronomical, and the repairs on two occasions failed to solve the issue. I was told I needed new batteries on the 2nd visit, despite having new batteries fitted only a few weeks prior. The lift failed after 1 day on the first repair, and the company still wanted to charge me again when they returned to allegedly correct the issue. I now have a stair lift that does not work at all.

Out of principle, I refuse to use Haltons. I'd rather do without than be taken advantage of again by them.

10 juin 2026
Avis spontané
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Réponse de Halton Stairlifts

Dear Annelouise Burges

Thank you for your feedback. We take all customer comments seriously and always aim to provide a high standard of service. Having investigated the history of Mrs. Street’s stairlift, we would like to clarify the service records, as they do not align with the details mentioned in your review.

The stairlift was installed in November 2024 and came with a full 12-month warranty. We received no reports of any faults during this entire 12-month period.

In November 2025, when the warranty expired, we sent a service contract letter to offer ongoing maintenance, which was declined. As a result, the stairlift has not received any routine servicing or maintenance, which is vital for the smooth running of the lift and is a major contributing factor to the recent issues.

Our subsequent visits were as follows:

• April 2026 (Out of Warranty): We attended a chargeable call-out because the lift had been left off-charge, causing the batteries to go flat. We replaced the batteries and left the lift fully operational.

• April 2026 (Complimentary Visit): We returned shortly after to replace the charge pins. To be helpful, we did this entirely free of charge. Our engineer's report from this visit contains no mention of a second set of batteries being required or fitted.

• Late May 2026: We received a report of another issue. Because the lift was out of warranty and did not have a service contract, we advised that a call-out charge would apply. We received no further communication from you after this.

We never wish to leave a customer with a lift that isn't working, and we are more than happy to help get the lift back in service. However, because the lift is out of warranty and has missed its routine maintenance, further visits are chargeable.

If you would like to discuss this further or arrange a visit, please contact us directly on 0800 644 7766.

Best regards,

Halton Stairlifts Customer Care

Noté 5 sur 5 étoiles

Great Service

Great service from start to finish , fitted very quickly , staff very helpful , would highly recommend Halton Stairlifts ,

21 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service from start to finish.

Great service from start to finish.

10 juin 2026
Avis spontané
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Réponse de Halton Stairlifts

Hi Lisa, thank you so much for leaving this review. We are happy to have helped and will pass along your kind words.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Noté 5 sur 5 étoiles

Excellent service from start to finish

Excellent service from start to finish, no pressure to buy. Friendly polite fitter, made me feel at ease , making whole process go smoothly, would definitely recommend.

17 juin 2026
Avis spontané
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Réponse de Halton Stairlifts

Hi Miss Burberry, thank you for taking the time to write a review, it was so lovely to read your positive comments.

We're pleased to hear that the engineer who attended was polite and efficient.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Noté 5 sur 5 étoiles

10/10 would recommend

10/10, great service from the team. Supported my nan in getting a stairlift fitted which she had wanted fitting for years now, she is absolutely over the moon. Thanks all 🙏

13 juin 2026
Avis spontané
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Réponse de Halton Stairlifts

Hi Shannon, thank you so much for leaving this review. We are happy to have helped and will pass along your kind words.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Noté 5 sur 5 étoiles

Great and fast service

Ordered Monday and fitted Wednesday cheapest quote and the fitters had it completed in under two hours with a full demonstration. Would definitely recommend to my friends and family

15 juin 2026
Avis spontané
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Réponse de Halton Stairlifts

Hi Neil, the pleasure was ours! We appreciate you taking the time to leave this review. We will extend your kind words across to our team.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Noté 5 sur 5 étoiles

Great company,great people

Great company, great people. Put a stairlift into my nans house and the service was 10/10.

10 juin 2026
Avis spontané
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Réponse de Halton Stairlifts

Hi Rhys, thank you for this review. It is greatly appreciated. We are happy to have helped.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

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