Hammock Barn Avis 220

After a slow start, Hammock Barn answered all my questions and a week after ordering the Hammock arrived.

I’m afraid it hasn’t arrived. I emailed to ask what delivery company you used but you haven’t replied. I have asked neighbours but nothing. I did get a message from evri saying rate delivery but I have quite a few deliveries. Evri give you no options to talk to anyone or no option saying parcel not arrived send me pic of where left? So I’m no further forward yet. I have an extraordinary busy week and finding it hard to find the time to chase it up. Sadly delivery companies isn’t a quick call anymore. It’s a quagmire of ineffective circular AI. Well it’s not even intelligent enough to call it that.

I placed an order nearly a month ago (10th June) and have received nothing, no delivery updates, and I’ve emailed two different addresses several times and received no response. I’ll be contacting the bank for a charge back request - admin I don’t really have time for but I’ve no choice!

Excellent service
Lovely hammock

Product is good (my second hammock) and they deliver as they advertise.

A good quality product, a hammock (exactly the same as an identical hammock - which had been eaten by mice!) I knew to expect.

The material is soft as described and the hammock is well constructed. The carry case is great and the overall quality feels good. The criticism is the dye is not set in the fabric. Any moisture or splash of liquid immediately runs the colour. So if you get hot and sweat, you can see it, any drops of water are immediately visible and permanent, even after drying. It’s a shame because after a single use it looks very weather beaten. Would be fine for a value product, not one priced as a premium one.

Lovely product, quality, but too thick for the fixings provided with the hammock stand it was recommended for.

Quick delivery and great communication! Thank you!

Good communication, very satisfied with the product, would use again

John at hammockbarn could not be more helpful. I
I have no complaints about the hammock or his company but the whole experience was tainted by the appalling courier service. APC delivery service ‘lost’ the first hammock. John reorganised a new delivery really quickly with DHL. However the driver couldn’t find our house. I asked the depot to make sure the next driver had our phone number so I could give directions to a house that every other courier service finds. I stayed in all day waiting. The hammock ended up back at the depot for a second time. I let the customer service team know how unhappy I was. I will now collect the item myself. This maybe an unfortunate one off but I will not recommend either of the delivery services...John did all he could and I really appreciated his attempts to sort the problem which the couriers caused.

Very speedy delivery, and extremely happy with the garden chair, excellent company would buy from again.

Excellent service. Great delivery time and very responsive after sales sales support

The Hammock Barn were brilliant when I was seriously let down by another company when I ordered a swing seat from them for my Mum’s birthday.
John checked the item was in stock and even gave me a promo code for a 20% discount. He then kept me fully informed when the item was dispatched. He tracked it for me and emailed me to let me know it would be delivered on time. The service was excellent. Thank you for taking such good care. Mum loved the swing seat too.

Perfect experience with Hammock Barn from choice on website to customer service and very fast delivery. Love our new hammock, which I'm not leaving till September. A great company with a personal touch. Recommended.

Delivered on time and hammock was better than the picture

Great Hammock and stand. Just as advertised. Great communication.

Rubbish customer service. Purchase went OK, but once the money was sitting safely in his bank, delivery went astray. I asked the hammock & stand to be delivered 3 weeks later which was agreed. So guess what? - they arrived at my door the very next day. I had to refuse the delivery and after a struggle, the courier agreed to return them back to Hammock Barn.

3 weeks later, no confirmation that the order was being sent out. No courier information, no tracking number. I emailed Hammock Barn asking for these. The only reply I got was that the order ‘should’ be with me that day. So would it? Or would it not? Again I asked for the name of the courier and the tracking number. No reply. I asked again. No reply.

I also requested for the order to be shipped by a particular courier which in my experience gives exemplary service. That was also ignored.

I will not be ordering from this person again.

Extraordinary customer service to resolve a query/ challenge I had. Great experience all around.