The two ambulance staff Mark and Georgian were wonderful amazing caring people. They brought my husband and and were very efficient in getting him in the house. We are very grateful for they service.
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Lisez les avis des autres
Mark & Georgina were brilliant with my nan bringing her home from the hopsital tonight really friendley and caring cant speak highly enough of them thankyou for all you do
Maggie Fergunson was very kind and so caring, to me and my son. Maggie messaged me before picking us up for the hospital trip which helped us be ready and on time for the important appointment. Ma... Voir plus
Our driver Nas got us swiftly to our appointment at GOSH and back home again, couldnt fault him. Apologies we wernt more talkative, we were very tired from the early wake up 😂 Was very helpful with l... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
HATS Group are a leading provider of specialist transport services for the NHS and Local Authorities across England and Wales.
Coordonnées de contact
London, Royaume-Uni
- yourexperience@hatsgroup.com
- www.hatsgroup.com
4,8
Excellent
979 avis
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Elvis and David are amazing and go the extra mile
Elvis and David have been transporting my patient from the hospital for treatment. They have been absolutely wonderful. They are very considerate of her condition and have made adjustments on the route and how they transport my patient to ensure maximum comfort. They have good chats with us all and are very kind and friendly.
5 mai 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning
thank you for taking the time to let us know about your experience.
I have shared your feedback with Elvis, David and the whole HATS team.
Thanks again, this is very appreciated.
Jo
Our driver Naz was extremely helpful…
Our driver Naz was extremely helpful and friendly. Helped lots moving lots of luggage and was overall a massive help in what could have been a very stressful situation
2 mai 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning Rhona,
thank you for taking the time to let us know about your experience.
I have shared your feedback with Naz and the whole HATS team.
Thanks again, this is very appreciated.
Jo
Had to use transport to be taken home…
Had to use transport to be taken home from hospital stay.
I was unable to weight bear. The three ladies Caitlin, Taylor and Dawn collected me and took me home. They were professional kind and very helpful. Would definitely use this service again and thank you ladies
30 avril 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning Emma,
thank you for taking the time to let us know about your experience.
I have shared your feedback with Caitlin, Taylor, Dawn and the whole HATS team.
Thanks again, this is very appreciated.
Jo
JQ Attiqa and Ali
JQ Attiqa and Ali
Best drivers very friendly and great travel experience and great service to the people
30 avril 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning Tyson,
thank you for taking the time to let us know about your experience.
I have shared your feedback the HATS team.
Thanks again, this is very appreciated.
Jo
We had the best experience with mark…
We had the best experience with mark and Georgiana, they were very attentive ,helpful and kind towards us making our experience easier.
27 avril 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning Hannah,
thank you for taking the time to let us know about your experience.
I have shared your feedback with Mark, Georgina and the whole HATS team.
Thanks again, this is very appreciated.
Jo
Yahren and Raj great gentleman’s went…
Yahren and Raj great gentleman’s went the extra mile for our lunches to get our sandwiches as diabetics helped greatly as to regulate my sugers I definitely would have given 10 stars as there personality’s were lovely cheerful guys .
25 avril 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning Almas,
Thank you for your feedback. We are really pleased to hear about your experience with Raj and Yahren.
We will make sure your kind words are shared with them and the team. I know they will really appreciate it!
Thank you
Jo
It’s honestly disgusting how elderly…
It’s honestly disgusting how elderly patients are being treated by this transport service. The drivers themselves seem to do their best under difficult circumstances, but whoever is responsible for organising and coordinating the trips clearly doesn’t have a clue.
There is a constant failure to plan journeys properly. Patients are being collected late, which then causes them to miss or be delayed for important medical appointments. Even worse, elderly and vulnerable people—some of them diabetic—are being left waiting for hours to be taken home. Leaving someone in that condition sitting around for three hours is not just inconvenient, it’s completely unacceptable and could easily make someone seriously ill.
This isn’t a one-off issue either—it’s an ongoing pattern of poor coordination and lack of care. The system is clearly failing the very people it’s supposed to support.
Something needs to change before this level of mismanagement leads to real harm.
24 avril 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning,
Thank you for taking the time to share your feedback. We are very sorry to hear about the experience you have described.
The issues you have raised are not acceptable and do not reflect the standard of care we aim to deliver.
We need to investigate these concerns so please can you contact us at YourExperience@hatsgroup.com
with more details so we can review this properly and take appropriate action.
Kind regards,
Jo
Journey with Ahmad and Sabrina!
We had Ahmad and Sabrina and they were brilliant, so professional ,kind and helpful, just how staff should be.
We travelled with them from Newcastle to great Ormond street hospital for an appointment. It was a good journey.
21 avril 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning Mrs Mamoona Shah,
Thank you for taking the time to share your experience. We are really pleased to hear about your journey with Ahmad and Sabrina.
Travelling such a long distance can be challenging, so it is great to know they made the journey comfortable, supportive and well managed throughout. Their professionalism, kindness and helpful approach are exactly what we aim to deliver.
We will make sure your kind comments are shared with them.
Kind regards
Jo
nasir driver
this company has some really nice drivers they are courteous and nothing is to much hassle arrived on timeand got to our hospital appointment ontime
booking was easy and everything went without any drama's thank you so much
17 avril 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning Andy,
Thank you for your kind feedback. We are really pleased to hear about your experience with Nasir and the wider service.
It is great to know your journey ran smoothly, from booking through to arriving on time for your appointment. Providing a reliable and courteous service is exactly what we aim to deliver.
We will make sure your comments are shared with Nasir and the team.
I hope you have a lovely day
Jo
Once again Ashraf was absolutely…
Once again Ashraf was absolutely amazing! Took us to and from GOSH with due care and great conversation. Always learn a new thing with Ash! Thanks again 🙂
16 avril 2026
Avis spontané
Réponse de HATS Group Ltd
Good afternoon Sally,
Thank you for your continued feedback. We are really pleased to hear about your experience with Ashraf.
We will make sure your kind words are shared with him. I know he will really appreciate it!
Thank you
Jo
St George’s hospital Tooting
From St George’s hospital Tooting. The drivers are amazing so is the receptionist but the HCA who sits there constantly on her phone and with an attitude gets annoyed even to get you tea or coffee and kisses her teeth and is very rude and unapproachable. Makes me think why she’s there at all. They really need to change that as it makes patients really uncomfortable to even ask for water
16 avril 2026
Avis spontané
Réponse de HATS Group Ltd
Good afternoon Sal,
Thank you for taking the time to share your feedback.
We are really pleased to hear your positive comments about our drivers and the receptionist. It is great to know they are providing a supportive and professional service.
We are sorry to hear about the experience you described with the HCA. To clarify, the individual you have referred to is not a member of the HATS team, as they are employed directly by the hospital. However, we understand the impact this has had on your overall experience and how uncomfortable this must have felt.
Your feedback is important and we would encourage you to raise this directly with the hospital so it can be reviewed appropriately.
I hope you have a lovely day
Jo
Nas was a fantastic help!
Our driver Nas got us swiftly to our appointment at GOSH and back home again, couldnt fault him. Apologies we wernt more talkative, we were very tired from the early wake up 😂 Was very helpful with loading up the car/van and letting us know we could leave our extra car seat at reception etc, and always seemed to be smiling. 100% would recommend 😊 thank you for making our day a little easier and run smoothly!
15 avril 2026
Avis spontané
Réponse de HATS Group Ltd
Good afternoon Lyndsay,
Thank you for taking the time to share your experience. We are really pleased to hear about your journey with Nas.
It is great to know he was able to get you to your appointment smoothly and support you throughout, especially with the practical help and clear communication. We completely understand the early starts can be tiring, so it is lovely to hear he made the journey easier and more comfortable for you.
Your kind comments about his positive attitude and helpfulness will be shared with him. I am sure he will really appreciate it!
Thank you and take care
Jo
Thank you Mark and Georgina
Mark and Georgina transferred my dad from Hillingdon Hospital to St Mary's Hospital this evening. We've had a very stressful 2 weeks waiting for the transfer to happen. Immediately they put myself and 83 year old father at ease. They were kind, sensitive, highly competent and a bit of humour too which was just what we needed. Instantly I knew my dad was in safe hands. A credit to HATS, thank you x
10 avril 2026
Avis spontané
Réponse de HATS Group Ltd
Good afternoon,
Thank you for taking the time to share your experience. We are really pleased to hear about the support provided by Mark and Georgina.
We understand how stressful waiting for a hospital transfer can be, so it is great to know they were able to put both you and your father at ease straight away. Their kindness, sensitivity and professionalism, along with a bit of humour, can make a real difference in moments like these.
Your comments about feeling confident your dad was in safe hands mean a great deal. We will make sure your kind words are shared with them and the wider team.
I hope you have a great day
Jo
Excellent experience
I just wanted to thank Amanda and Courtney for their sensitive and professional handling during a patient transfer from hospital to hospice, they were just lovely with the patient and family, thank you so much.
9 avril 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning Katie,
Thank you for taking the time to share your feedback.
We are really pleased to hear about your experience and the care provided by Amanda and Courtney during what we understand can be a very sensitive journey. Supporting patients and families with compassion, dignity and professionalism is at the heart of what we do, and it is great to know this came through.
We will make sure your kind words are shared with them. It will mean a great deal to both of them and the wider team.
Kind regards,
Jo
Mark and Georgia are very professional…
Mark and Georgia are very professional and supportive team.i appreciate them
29 mars 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning Darren,
Thank you for your feedback. We are really pleased to hear about your experience with Mark and Georgina.
We will make sure your kind comments are shared with them.
Have a great day!
Jo
Mark and Georgina are very professional…
Mark and Georgina are very professional and got us with son very quick and with comfort!
28 mars 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning Iryna,
Thank you for your feedback. We are really pleased to hear about your experience with Mark and Georgina.
We will make sure your kind comments are shared with them.
Have a great day!
Jo
1 star is too much.
1 star is too much.
The drivers are very good at their jobs.
However the control team at St George's is poor and quite incompetent. We have had 4 occasion where transport didnot arrive and multiple late appoitments and the line used is 'driver delays'. The fact on each occasion we have had to ring because transport control team is unaware of the issues.
Most internal departments at St George's have a negative view.
The cobtrol team and manager do not have the skills and experience to functoonally operate. It needs nee staff that are competent, capable and patient focussed.
Patients needing a 2 crew have to wait egregiously longer than those that don't. Witnessing patients in distress because of the actions of the control planning is negligent.
HATS submitted a complaint to Trust Pilot under the allusion that factual information given in my review was 'defamatory'. However Trust Pilot disagreed with this attempt to curtail honest experiences. There is such a thing as a legal process if they felt the review was defamatory.
26 février 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning,
Thank you for your feedback. We are sorry to hear about your experience and the repeated issues you have described.
We recognise how important it is for transport to arrive on time and for communication to be clear and proactive. What you have outlined, including missed journeys, delays and a lack of awareness when you contacted the team, is not acceptable and does not reflect the standard we aim to provide.
We also understand the impact this has on patients, particularly those requiring two crew, and the distress that delays can cause. This is taken very seriously.
We would like to investigate this fully, including the specific journeys and the concerns raised about planning and communication. Please contact us at Your Experience@hatsgroup.com with further details so we can review this properly and take appropriate action.
Thank you
Jo
Sabrina and Ahmed were absolutely…
Sabrina and Ahmed were absolutely amazing.
Very professional and very attentive and caring.
Amazing drive back and im someone with travel sickness.
Thank you both so so much
23 mars 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning Bradley,
Thank you for your kind feedback. We are really pleased to hear about your experience with Sabrina and Ahmed.
It is great to know they provided such attentive and caring support, and that your journey was comfortable, especially given your travel sickness. That level of care and consideration makes a real difference.
We will make sure your kind comments are shared with them.
Kind regards,
Jo
The 2 ladies Kayleigh and Lisa were…
The 2 ladies Kayleigh and Lisa were extremely helpful,
Earlier than expected time
Helpful
Communicative
Amazing people
19 mars 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning Natalie,
Thank you for your kind feedback. We are really pleased to hear about your experience with Kayleigh and Lisa.
It is great to know they were helpful, communicative and able to support you earlier than expected. That level of service makes a real difference to the overall journey.
We will make sure your lovely comments are shared with them.
Have a lovely day
Jo
Fab driver
Barkat is always so friendly and makes us feel at ease when he collects us!
He has a lovely manner and is always so cheerful!
19 mars 2026
Avis spontané
Réponse de HATS Group Ltd
Good morning Jennifer,
Thank you for your kind feedback. We are really pleased to hear about your experience with Barkat!
We will make sure your lovely comments are shared with him.
Thank you
Jo
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