HBH Woolacotts Avis 

Matt at the Barnstaple store, contacted Nespresso and was on the phone for an hour. He was so patient and helpful. He went through the troubleshooting process with them and they arranged for us to have a replacement machine the next day! Brilliant.

Excellent prompt service, delivered exactly the service they offered at point of contact in a professional polite manner throughout. Thank you all.

I’m very happy with the Bosch fridge freezer I recently bought. I purchased online & it was delivered & my old one recycled. A very good service all round, I will definitely be buying appliances in the future.

Fantastic service today from Leah. I wanted to order a new oven over the phone and she was friendly, efficient and professional. Every time we either go in store or phone the St Austell branch we have exceptional service, going way above and beyond what is (unfortunately) standard nowadays. The staff really shine and it’s a very personal, easy and positive experience. Would highly recommend. 😊
PS Sophie gave us equally good service in store earlier this year when we bought a fridge freezer☺️.

I am so pleased that Woolacotts now has a branch in Barnstaple. I recently bought a television from them.
Everyone was very pleasant and helpful, and they fitted it the following day.

My wife and I visited the Barnstaple branch, initially, to get help with my wife's recently purchased iPad, but whilst we were there our thoughts turned to a new washing machine and dryer, our current ones being teenagers, on their last legs and very inefficient.
We were shown our options by a very helpful sales lady, Vicky. We left the store with the thought in our minds that a Bosch washing machine and heat pump tumble dryer would be our ideal dirty washing busting partnership.
Alas, when we got home and did our measuring we were disappointed to find that the Bosh duo simply would not fit in the available space.
We returned to the store the following day and were shown our, now, limited possible options by a very patient Vicky. It seems that washing appliances, like cars, have grown in size since we last purchased (which raises the question as to how the people living in dolls house size new builds are managing).
Success, we found a pair of Blombergs which fitted the bill for both size and quality.
We completed our purchase and our appliances were delivered and installed by Ross and Simon the following day. We were given a brief 'getting started' demonstration. We have only been up and running for a few days, but so far so good.
Woolacotts have been our 'go to' store for electrical appliances for many years now, and once again they have lived up to our expectations.

I had to return an item today as it was faulty and honestly I cannot fault the amazing customer service.

I walked away with a brand new replacement.

Also, the store was exceptionally clean.

Just had a new tumble dryer installed. Very good price and very good delivery team/ installers. Very highly recommended

Great experience today and really helpful staff - found exactly what I wanted and will be delivered on Tuesday. Happy customer. :)

The help and patience of all the staff, and competitive prices. Plus good range of products and speedy delivery.

Fantastic service from Tracy in store, knowledgeable & helpful as we were buying an oven. Great team came to install & demonstrate. Polite, tidy & helpful.
Can't recommend the company enough.

My fridge freezer broke down on a Sunday night when we had a heatwave. I phoned first thing on Monday. They fitted in an extra appointment so the engineer came the same day - as his last call. He needed to order a part, so I phoned on Tuesday morning to ask if they might have a fridge I could borrow. This arrived the same day. Then when the part arrived, I'd already been given a provisional date in the hope that my part arrived on time. My engineer rang and made me his first call of the day and I'm just waiting for it to cool down before I get my frozen food back from friends. A truly excellent service.

Excellent customer service and fast delivery of goods.

Very helpful, knowledgable, helpful and prepared to spend time choosing the correct product. Thank you Shay . Also the delivery team whose names we have forgotten were professional and really helpful. So in all a really positive experience and we would have no hesitation in recommending or using our local electrical firm for any further appliances.

Having looked on line at TVs I thought I’d check out Woolacotts. So pleased I did that. I have made my choice with the help of Vicky. Her advice and knowledge helped me decide on my purchase. The delivery and set up charges are reasonable and they deliver tomorrow.

Company go out of their way to find the best solution to difficult situations. Customer needs fully investigated before suggestions. Expert and helpful delivery team.

Quite frankly I had given up using the local electric appliance shops as my experience of them was generally very poor. They rarely knew anything about their products and their prices could always be beaten. For the last few years I have almost exclusively bought online, especially living in Cornwall.
However, after being seriously frustrated over the online purchase of a combination microwave, I discovered HBH Woolacotts.
They have turned out to be a Godsend.
They were the only supplier who not only advertised the particular product I wanted but actually had it in stock without a shift in model numbers to sell a different item. The staff were very knowledgeable about the product, willing to provide free next-day delivery in Devon and Cornwall and their price couldn't be beaten.
A business I had never heard of with several branches local to me with fantastic service and prices. What more could I ask for?
This company will be my first port of call for any further electrical appliances I am in search of.
Thank you for your service and for putting my faith back into local business. Thanks Jim at Bodmin branch.

From first contact, through delivery, to receipt of the product we ordered plus resolving a small problem, this company has acted efficiently, professionally and personably. Would use again and definitely recommend as a potential supplier to anyone looking for white goods.

Fantastic service from start to finish! The entire process took less than 24 hours, from receiving expert advice, placing the order, to having my new dishwasher delivered and professionally installed. It's rare to find a company that combines such speed with outstanding customer service.