This company is PREDATORY!!! DO NOT USE! My elderly mother set up with Heartland Legal Group to consolidate and pay her bills, she has been paying them monthly and is receiving notices from her cred... Voir plus
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Horrible company. They claim the first settlement in 7 to 9 months yet took my money for 18 months and didn't settle one debt. I tried to reach a manager for 7 months and could not get anybody to... Voir plus
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If I could give a zero I would!!! This company started off great paying things off. Now in the past year we have had 2 summons and a lawyer miraculously did not accept my case in time and we have on... Voir plus
I entered into agreement with them to help decrease my stress with finances and all they have done is continue to stress me out always wanting more money drafted out of my account, they have gotten so... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
What does it take to become one of the nation’s premier legal firms? While we’ve definitely put our experience in law school, courtroom negotiations, mediation sessions and trials to good use, these aren’t the only factors in our overwhelming success. Our passion for helping people is just as important, and we’re honored to keep on using our enthusiasm for the law to serve the greater good.
Coordonnées de contact
Etats-Unis
- www.heartlandlegalgroup.com
1,7
Mauvais
279 avis
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Team member Marjon Bailey was very…
Team member Marjon Bailey was very helpful and knowledgeable when addressing my concerns and questions. He was pleasant and patient. Great customer service.👏🏾
10 février 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Another substantial Customer Service…
Another substantial Customer Service Team Member (Chelsea Kennedy). She is very knowledgeable and her devotion to her job @ Heartland Legal Group. I asked her many questions and she had the answers within seconds. That's exceptional Customer Service not only coming Chelsea Kennedy, but all the other Team Members. Thanks Chelsea!!
10 février 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Chelsea kennedy was super helpful
Chelsea kennedy was super helpful. Took the time to listen and understand my questions. Top notch customer service.
10 février 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Chelsea Kennedy is absolutely amazing
Chelsea Kennedy is absolutely amazing! Super helpful and genuine with her concern, very much my appreciate the help given!!
10 février 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Chelsea Kennedy provided great customer…
Chelsea Kennedy provided great customer service to my wife and I. she answered our questions and provided what we needed in a timely manner. She was very professional and very pleasant to talk to.
9 février 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Go to Heartland Legal group for financial help.
I’m extremely satisfied how Heartland legal group handle my financial problem. We are not completely done yet, but I see some fantastic results already. Their availability, service and communication is great and dependable.
8 février 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Do not trust I have been dealing with…
Do not trust I have been dealing with them since last year i have paid way ahead And they still haven't resolved my last 2 accounts saying its the third party's fault. customer service is really bad one rep tells u one thing another tells you another. They put you on long hold times and disconnects constantly. When you ask for a manager they don’t and if they say they will call you do not believe them. Also dont bother emailing they will tell you to call.
8 février 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.
We'll be arranging an outreach so we can discuss.
Thank you again for your honest feedback.
Warm Regards,
The Client Experience Team
Reference ID: GT4432572
Has not had a positive experience with…
Has not had a positive experience with job completion. Multiple summons and failure to contact creditors resulting in my family now being called by creditors. Its been over 9months and only one debt has been settled. I was promised they all would be done in about 9 months.
4 février 2021
Avis spontané
Had a problem with deleting a creditor…
Had a problem with deleting a creditor from the list and Samantha was very helpful in achieving this goal.
4 février 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
I'd give 0 stars if I could
I'd give 0 stars if I could. Since December when I terminated my contract I have been given the run around on when my refund would be returned. I signed a general release and settlement January 4th and was told that day the check was coming. Here we are in February and NO REFUND. This company lacks communication, honesty, and integrity when working with their customers. I have sought legal help since they are in breach of contract, cannot give me a straight answer, and now point the finger at another company unrelated to this issue. I believe in karma, and after a BBB complaint and report to state bar, hopefully the karma that comes is that Heartland "legal" group will no longer be able to stay in business and take advantage of customers like they have with me and apparently so many others.
1 février 2021
Avis spontané
Answered my question thougly.
1 février 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Terrible Comany!
This was a terrible decision to allow heartland to handle my accounts. I was told that settlements would be reached with my various creditors anywhere from 9-12 months and after 18 months they still haven’t reached a settlement. They keep saying they need more money in my account. I ask how much and still nothing. They informed me of how much my monthly payments are at the beginning of the contract so I don’t understand why they are saying they need more money. I call the negotiator and he hasn’t responded in over a month. Keep calling and just getting the run around. This is not what they stated at the beginning. Businesses that don’t stand behind their services.... can’t stand this.
27 janvier 2021
Avis spontané
Good customer service
Good customer service. Able to answer my question and address my concern in a reasonable time.
26 janvier 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Fast friendly courteous
Fast friendly courteous. Always a pleasure to work with these people
25 janvier 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Was an exelent service.
21 janvier 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Kyanah is an excellent customer service rep
Kyanah was helpful, courteous, and informative. She took the time to answer my questions and provided additional information that she felt I needed to know. I called for my 6-month account review and to discuss a quicker settlement option.
20 janvier 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Thank you Heartland
Spoke with Nashida John and she was very helpful with answering my questions and concerns. She was very professional and courteous on the phone. What a great company, thank you Heartland!
20 janvier 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Problem solver
They handle every problem or concern with calm. I am happy that I chose them to represent me.
19 janvier 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Heartland is always there to take my…
Heartland is always there to take my calls and emails, answer my questions, and help me with any concern. They are very efficient and friendly!
18 janvier 2021
Avis spontané
Réponse de Heartland Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
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