Heirloom RosesAvis 

I bought 2 roses over a year ago from Heirloom directly after seeing them advertised on Costco .
Before purchasing I called Heirloom to seek advice about the kind of roses suited to my location as well as ones that will thrive in an oversized planter. Followed all their advice in caring for the roses . However I have yet to see a SINGLE rose on either bush . 😔😔
Fast forward I filed a warranty claim with them , need less to say all I heard was bunch of excuses and denials and refusals . WARRANTY is fake and non existent . They refuse to acknowledge that the plants they sold and suggested were not correct or of good quality.
I sent pictures to them showing plants are green but not a single flower 🌺 infact I never seen one so far . 😔
My advice
Save your money and buy from local Box store or Nursery that way if you have issue it’s easy to return your purchase .

In full disclosure Heirloom Roses has refunded my purchase price so Im going to change my experience to 5 stars.

I have been a loyal customer of Heirloom Roses (HR) for several years and have recommended many friends and families to buy roses from HR. Over the years, I have enjoyed their products and services. However, my recent experience has been quite disappointing.
In 2023, I purchased twenty-one roses from HR with a few orders. Unfortunately, only four of them didn’t survive. This had never happened before. Given that these plants were under a one-year warranty, I signed a few warranty forms expecting a straightforward resolution. However, for one of the four rose plants, they said that "the rose does not qualify for our Guarantee as the one-year warranty period has passed." The expiration date of May 7th, 2024, unfortunately fell during a period when I was out of the country, and I made my request only 14 days late. Fair enough. But the other three claims were not satisfied either.
Instead, I received a few emails outlining a convoluted process:
1. Refund credits only.
2. The credits are not automatically applied to my account.
3. I need to place a new order first.
4.Then, I must email or call them to redeem the credits.
This process is unnecessarily complicated and has deterred me from making further purchases. Essentially, if I don't place another order within 90 days of the refund being issued, I lose the refund credits entirely. This completely defeats the purpose of a warranty, which should ensure that the customer doesn't lose money on their purchase.
Furthermore, the treatment I have received as a long-term customer reflects poorly on HR's business practices. It suggests a concerning level of greed, as the company fails to honor warranties in a straightforward manner. Additionally, the plants I bought last year were noticeably smaller and weaker compared to previous purchases, indicating a decline in product quality.
I am frustrated and angry with this process. As a result, I can no longer recommend HR to anyone. Their warranty policy is a hassle and does not honor the spirit of customer satisfaction. For these reasons, I am giving HR a 1-star rating.
If asked by Trustpilot, I am more than willing to provide a copy of the invoice and the email correspondence about the refund from HR to substantiate my claims.

Worst company and quality and customer service is the worse ever I have done roses for a long time and tried them out and don’t waste your money

Received the roses well packaged with detailed instructions. They are thriving and to my surprise one bloomed today, it has been about a month since I planted them. The bloom is small and not fragrant, but it is beautiful. I think as it establishes itself the blooms may increase in size and fragrance, but if not it’s beauty makes up for it.

Very low quality roses ..like little sticks that will take years to develop if you’re lucky enough to live in a mild climate. Refunds resisted even after they acknowledged quality issue. Do not order frm.. use David Austin Roses..no comparison. I am a professional gardener and to raise these I would need to be a scientist.

I have only had good luck with one out of seven roses I have ordered from Heirloom Roses since 1915, and have lost more than that in the past 40 years. I don't know what the problem is. I live in Dayton Ohio. I plant in good soil with compost, water and prune properly. I don't think they are meant to grow in this climate. I won't buy from them, I've thrown away too much money. Dates of experience have been as stated above

Terrible company. Sent me a rose (Koko Loko) that wasn’t even in good condition at the wrong planting time. Sure enough, it didn’t survive. Their warranty involves refund of the price on the next product (S&H not included) - like who wants to buy another product from them?

I just purchased 3 roses and 2 were fine but the third was shipped after being mauled by a deer. Contacted customer service and they asked me about the soil I was using!

Purchased over $340.00 in rose bushes. Followed planting and care instructions and they all died. Called with regard to the warranty and they would not honor the warranty or even offer a partial refund. Terrible customer service!!!

I would love to give a glowing review because the blooms were amazing. Then it died and we were very disheartened about growing roses. We don't know what happened. We may grow this variety again in the future. If we do, it will be from Heirloom Roses.

I have gotten my roses and they appear healthy.

Everything about Heirloom Roses is wonderful. The pictures of roses, each roses’ information, the instruction videos, the personal responses to inquiries and questions. The roses are packaged safely, are shipped quickly and arrive healthy and ready for planting. If one does exactly as instructed by Heirloom Roses, one will have beautiful roses.

The rose arrived on time, perfectly packaged

So far the roses are doing well and growing. Can’t wait for the roses to bloom.

Shopping for the gift card was very easy. Our friend is moving and won't be able to take her roses. Now she can order and plant in her new yard,

Delivery was as expected. I have not yet had enough time to evaluate the effect of the products I purchased. I am however enjoying the website, videos and articles about rose care.

My roses arrived quickly and well packaged. They're healthy and ready to be put in the ground. I look forward to seeing their progress!

They arrive in wonderful packaging keeping them safe and secure during transportation.