Heirloom Roses Avis 

It never occurred to me that this kind of site might have a Black Friday special, and my recent order had not shipped yet when I saw the Black Friday special on your site. When I asked about getting a credit for the difference, you all issued me a gift card for the $20 difference. While I appreciate that, I am struggling to think when I will ever have the opportunity to use it. My yard is not large and I am not likely to need more roses anytime in the near future. Even if I ordered some soil additives, I’m not going to be able to order enough to hit the free shipping threshold. Really wish you could have just issued me a partial refund.

:) great product and very informative on the planting part as well ! I love it and will being ordering from these guys again

In a pot! We’ll packaged.

I received my roses a day earlier than expected, so excited. Send your customer service a message. The roots were very wet (which from your video, I was expecting). Got them in the ground next day. One looks good heirloom but creme de la creme not so good. Will monitor for next week or so. Hope it’s just a little “shock”. Appreciate your help.

Thank you very much for sending the shear holster which was missing from the original order.

My experience with your staff was excellent! Rhonda expeditiously, pragmatically, and politely resolved the issue in the shortest possible time.

I will certainly order from you again.

Website is easy to use. Roses arrived on time in good condition.

You always pack the plants and products so carefully. Thank you so much!

The cost didn't raze my wallet to the ground this time.

Useful follow up email once order placed; included 2 educational video links to ensure post delivery success with the roses, as well as the Delivery Tracking link. The shipping box is well thought out and makes maximum use of space while remaining an easy to lift and move box containing 4 rose plants. The roses were easy to remove from the shipping box, looked healthy and 3 days in are quickly filling in. It is obvious Heirloom Roses are excellent horticulturists, artisans of rose culture and production. They deliver a top quality product at a fair price. These roses are being planted in Georgia (hence the December delivery) and I will be ordering again.

thoughtfully answered all of our questions

good packaging as shown on their video. I planted one rose. everything is good so far. 🤞

They were received and are now planted I can’t wait to see them bloom. These are for a garden me and my husband started for our son who passed away a couple months ago.

This was my 5th rose bush purchased. All have come in a very timely manor and packaged wonderfully. I have used the fish fertilizer on my first 4 bushes and they have grown and bloomed beautifully. Yes it was shocking to get a few small sticks in the box but they made up for it quickly with a drink of water and some sunshine. They grew and bloomed beyond my expectations. I will definitely be purchasing again when my next wish list rose becomes available. I'm looking forward to the spring.

Thank you. I can always count on Heirloom Roses 😊

Delivery as expected. Since the rose plant is dormant now, I won’t have anything more to say till next spring, but we’ll get it planted and keep it in our small greenhouse till February.

Rose arrived healthy. Cant wait to plant it.

I received my order in winter, it’s too cold for rose. They looked like still too young and weak. But I hope they will survive to spring and get new leaves. 🙏🥰

All 4 roses expertly packed and in excellent condition. Great selection grown on own rootstock.

The package was delivered on time and in good condition. The roses looked healthy.

Wonderful size and health of plant and roots. In the ground on day two. Will review in the spring and early summer 2024, can’t wait for blooms. Love heirloom roses!!!