Terrible service. Got very inexperienced therapist, she also failed to cancel my appointment even after I gave more than 48 hours notice. Hello self doesn’t answer phone, doesn’t reply to emai... Voir plus
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Lisez les avis des autres
My experience with HelloSelf was incredible! It took a great deal of courage to seek help and the therapist and sessions were second to none! My therapist made me feel heard and at ease during each se... Voir plus
L'entreprise a répondu
I am super impressed with Helloself. I was a littel confused about the insurance part when signing up, but so far so good. My therapist is amazing. Really like her.
L'entreprise a répondu
Fiona has been a fantastic coach and I will look to still use her via Hello Self now that the private medical healthcare funding has ceased.
L'entreprise a répondu
À propos de l'entreprise
- Service de santé mentale
- aussi dans
- Centre de bien-être
- Clinique de santé mentale
- Psychologue
- Psychothérapeute
Écrit par l'entreprise
Therapy and coaching to help you feel and live better. HelloSelf is the UK's leading therapy and coaching provider. Our personalised approach connects you to expert therapists quickly and conveniently. We recognise that seeking support can be a step into the unknown - no matter what you're currently experiencing, our expert, caring team are here to help.
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- www.helloself.com
4,3
Excellent
176 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Thank you Brian :)
8 avril 2024
Réponse de HelloSelf
Thank you for taking time to share your thanks regarding the support that has been provided. Best wishes.
Initial misgivings about the format
I had initial misgivings about the format which appeared to me like an internet dating site. However I had plenty of support to get me online and since then I have been learning how to use HelloSelf. Also my one to one sessions have better than met any expectations I had.
2 avril 2024
Réponse de HelloSelf
Many thanks for your positive feedback. We're very happy to learn that your therapist possessed the necessary skill to support you. We pride ourselves on our therapists' knowledge and skill here at HelloSelf. Best wishes, Louise.
Avoid if have busy schedule
So many better providers out there that are flexible with cancelling appointments (on one occasion had to cancel last minute as was held up and being charged £125). Do not go with them if you have a busy schedule. Also they got me muddled with someone else and accidentally cancelled my appointment on a different occasion.
Bad customer service.
25 mars 2024
Avis spontané
Réponse de HelloSelf
Thank you for taking the time to let us know your thoughts. We sincerely welcome your feedback and thank you for the opportunity to reflect, learn more about your experience of our service so that we can improve.
We can appreciate your concerns as it may not always be possible to predict when a session cannot go ahead due to circumstances outside of your control. We will try to be as flexible as possible and we will not charge for cancellations up to 48 hours before your appointment time.
As a clinic we uphold this policy as we believe this supports a fair and professional expectation between therapists and members that booked sessions will go ahead unless there are extenuating circumstances.
In practice, the cancellation policy is upheld by the treating therapist at their discretion with compassionate flexibility. The therapist will always consider your individual circumstances on a case by case basis with the utmost compassion for you and your care in mind. Our support team is also here to help and work with you on a fair resolution should there be any concerns over a charge. Please do discuss this with your therapist in the first instance and reach out to the customer services team if you require further assistance. Best wishes.
Réponse de HelloSelf
Many thanks for taking time to share your positive experiences of our easy to use, clinically informed and tech enabled App. Our members' journey with us is a big priority and our easy to use App has been developed with your experience in mind. We are delighted to hear that our expert matching process to find you a great therapist has worked out beautifully too. Best wishes.
Réponse de HelloSelf
Thanks for taking time out to share your positive experiences with us. It can be challenging to reach out for help; we are delighted that your experiences have left you feeling comfortable and listened to. We pride ourselves on our skilled and compassionate therapist network and work hard to promote the highest level of safe and effective care. Best wishes.
I have gained so much from these…
I have gained so much from these sessions.I have felt respected at all times and this gives me confidence to continue.
9 janvier 2024
Réponse de HelloSelf
Thank you for taking time to let us know of your positive experiences with us. We pride ourselves on providing the highest level of psychological care. It's great news to hear you have been gaining so much for your sessions with us. Best wishes.
HelloSelf is a fantastic org with…
HelloSelf is a fantastic org with really caring therapists. I’ve tried a few other places before getting referred into HS and I found their online portal and team super helpful. My therapist in particular, KW, was invested in my progress and took very diligent care of me. I recommend HelloSelf to anyone investing in their mental well-being.
15 janvier 2024
Réponse de HelloSelf
Sincere thanks for your detailed and positive feedback. We pride ourselves on delivering the highest level of safe and effective psychological care in a secure and compassionate setting. We are delighted that your investment has been matched and has resulted in such positive psychological gains for you. Best wishes.
I found my therapist to be fantastic
I found my therapist, Dr Komal Popat, to be deeply professional, extremely patient and very helpful with the issues I experiences. I had severe OCD attacks for about 4 months prior to meeting and I was unable to leave my home, do my work and be myself. After about 6 months of regular therapy, I am now happily recovered, more capable of handling myself and more happy altogether. My anxiety is down, my concerns are less intense and my intrusive thoughts have now disappeared.
I didn't need any medication through the process and I sincerely recommend the service and Komal to anyone who asks. The service also helps you find the best therapist for you, so if you need differing specialist care, you can ask! All the professionals I spoke to had years of experience and it was an overall very positive experience.
8 mars 2024
Avis spontané
Réponse de HelloSelf
Thank you for taking time to share your detailed and positive feedback with us. We are delighted to hear that you have benefitted from our trusted, skilled, knowledgeable and caring team. The significant progress you have made is testament to your own involvement in therapy and expert support provided by your therapist. Our expert matching process, which enables therapy to fit around you, appears to have been extremely instrumental in helping you feel and live better. It is wonderful to hear that you have reclaimed aspects of your life. Best wishes.
I felt lucky stoned to.
13 février 2024
Fantastic and effective
Can’t fault the therapy I recieved under hello self and Dr flori saggia. Very effective and professional .A++++
15 février 2024
Réponse de HelloSelf
Many thanks for sharing your positive experiences of one of our skilled, effective and professional therapists as part of our trusted and caring team. I am delighted that you have benefitted from our leading clinicians delivering the highest level of care. Best wishes.
I'm extremely disappointed.
I'm extremely disappointed.
Behind this platform as sitting anonymous people who are extremely unprofessional.
I would say it is just a waste of time
19 janvier 2024
Avis spontané
Réponse de HelloSelf
We are so sorry to hear of your experiences. We work hard to ensure everyone has an excellent experience of working with us. HelloSelf welcomes compliments, complaints, and feedback, as we see them as opportunities to learn and further enhance the experiences of our members. We encourage a compassionate, fair, transparent, responsive and supportive culture to aid reporting. We ensure all complaints are carefully listened to and that we have fully investigated and managed concerns appropriately. We will ensure that in managing your complaint it complies with confidentiality and data protection policies. We take our Duty of Candour seriously and will act accordingly. We appreciate it can be hard to speak out so thank you for doing so. Please do reach out to us at hello@helloself.com and ask that your feedback be escalated up to the Clinical Excellence Team. We will do our utmost to resolve any problems that have occurred during your work with us and come to a meaningful resolution for you. Here is our complaints process https://www.helloself.com/compliments-and-complaints/ Best wishes.
Anna was a kind and patient counsellor…
Anna was a kind and patient counsellor who helped me to engage and establish my triggers.
10 janvier 2024
Réponse de HelloSelf
Many thanks for taking the time to provide a positive review of your therapist. We are so happy to hear you have benefitted from the patience and kindness of one of our skilled therapists and positive learning about yourself has taken place. Take care.
Review
I don't think I wd be thier if it was for these session dr bano is good at was she dose I wd be list if not for her use fo a good job and probably save alot of lives and Dr's and cut are useless
28 décembre 2023
Réponse de HelloSelf
Many thanks for taking time to share your 5 star review. Best wishes.
Starting the Counselling Process
Started the process of counselling and have found HelloSelf to be well organised and focused on the individual. The Therapist is excellent and the app supports the process well.
13 décembre 2023
Réponse de HelloSelf
Thank you very much for taking time to provide feedback. We're delighted to hear that you are benefitting from seeing one of our excellent therapists and our services. We have worked hard to build responsive, well organised, clinically robust, tech enabled psychological services which prioritises our member experience alongside safe, effective and excellent care. Our psychologists have also helped design the app that is aiding your therapeutic journey. Take care.
Amazing therapist!
Getting help from Sarah S. has been absolutely incredible! I really felt like she took care of me and my worries. She is always positive but also take what you say seriously. She would even do some researches when talking about specific subjects. She always made it easy to talk to her and I felt understood with any of my worries. During each session, I learned and found out so much about myself. I would recommend HelloSelf without a doubt and especially Sarah! A huge thank you if you read this review.
13 décembre 2023
Avis spontané
Réponse de HelloSelf
Thank you so much for your wonderful feedback. We are so very pleased that you have felt so cared for by one of our skilled therapists. It sounds like you feel your therapist was really invested in you and 'went the extra mile.' We are delighted to hear you've benefitted from the great experience and positive outcomes we hope to provide to all and that you felt listened to and understood. It sounds like your knowledgeable therapist provided you with valuable insights and has supported you on a wonderful journey of self discovery and learning. You have clearly invested in the process too. Thank you for recommending us and our therapists can see these reviews. Any therapist would be delighted to hear your lovely feedback. Thanks again. Take care.
I was listened to
I was listened to, and treated with respect. I wish we had more clinical supervision session through our employer.
5 décembre 2023
Réponse de HelloSelf
Thank you for taking time to share your experiences with us. We pride ourselves on our skilled therapists and we are delighted to hear that you have been able to benefit from spending time with one of them. Take care.
The best mental health platform
Hello self has been the most incredible mental health platform and personal lifeline. I’ve recommended it to several of my friends. The ability to set goals and track my progress and check in with how I’m feeling has been invaluable and the counselling sessions will be richly missed for they brought me so much insight and clarity. Thank you!
8 décembre 2023
Réponse de HelloSelf
Wow! This is incredible news for you and us. Thank you for taking time to share with us your experiences. We're are delighted to hear it has been such an incredible lifeline. Thanks so much for recommending us to your friends. We're so pleased that the work our skilled and experienced psychologists and tech team put into designing our therapeutic digital tracking and monitoring tools in our easy to use app has proved so beneficial for you. They were absolutely designed to enable you to 'get your self better faster'. Take care.
Lovely people
Lovely people, made me feel confident in using them and I am happy to continue to do so
7 décembre 2023
Réponse de HelloSelf
Thank you very much for your feedback. We're so pleased that the lovely people you have had contact with has left you feeling confident of our service.
Hello Self Services
I used the services of this company to help me deal with loss and anxiety. I felt welcomed and not judged. It took only a short time to feel ready to unburden myself with the pain I was dealing with. The doctor I had sessions with was incredible and he has helped me no end. I would recommend Hello Self to anyone.
29 novembre 2023
Réponse de HelloSelf
Thank you for taking time to feedback your experiences; we are delighted to hear our expert matching process has found an incredible therapist for you and is giving you a great, welcoming, non-judgmental and helpful experience. Thank you so much for recommending us. Take care.
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