Terrible service. Got very inexperienced therapist, she also failed to cancel my appointment even after I gave more than 48 hours notice. Hello self doesn’t answer phone, doesn’t reply to emai... Voir plus
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Lisez les avis des autres
My experience with HelloSelf was incredible! It took a great deal of courage to seek help and the therapist and sessions were second to none! My therapist made me feel heard and at ease during each se... Voir plus
L'entreprise a répondu
I am super impressed with Helloself. I was a littel confused about the insurance part when signing up, but so far so good. My therapist is amazing. Really like her.
L'entreprise a répondu
Fiona has been a fantastic coach and I will look to still use her via Hello Self now that the private medical healthcare funding has ceased.
L'entreprise a répondu
À propos de l'entreprise
- Service de santé mentale
- aussi dans
- Centre de bien-être
- Clinique de santé mentale
- Psychologue
- Psychothérapeute
Écrit par l'entreprise
Therapy and coaching to help you feel and live better. HelloSelf is the UK's leading therapy and coaching provider. Our personalised approach connects you to expert therapists quickly and conveniently. We recognise that seeking support can be a step into the unknown - no matter what you're currently experiencing, our expert, caring team are here to help.
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- www.helloself.com
4,3
Excellent
176 avis
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A répondu à 20 % de ses avis négatifs
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Left and abandoned by Helloself
I am sickened at the way HelloSelf has treated my case and has left me feeling worse than I had started off they simply do not care about you, all they want is your money. It took me a very long time to develop trust in speaking to someone and I had finally been matched to a Therapist who I found to be a genuine nice person and I could trust wholeheartedly. He made me feel like I could talk to him about anything and spoke to me like a human being.
I was making excellent progress and I had started going back to work as a result of the work we did. I knew I was doing really well. However, all my therapy sessions had abruptly stopped without me being able to contact my therapist ever again. From the reviews, it seems they have done this before to clients, and the company will suddenly stop you from working with your therapist as they have done to other people. It seems if you raise concerns ,the company, instead of addressing them, gets rid of your therapist and damages its clients who, like me, have taken a very long time building trust. I am now being asked to start all over again with someone new , and this is awful. How can a psychology company do this to its clients? I feel I am just a number for this company they don't care about my well-being and what progress I was making. A number of other people have complained about HelloSelf on this platform and I completely agree with them. This company should not be in the business of providing therapy sessions they clearly just want your money with no regard to your mental health.
My mental health has been damaged by helloself. I would never recommend any of my family or friends to seek such a service whatsoever with no care for its clients and the mental health suffering I have endured.
Please protect your self's and do not go to this company for your mental health like me and many others you will be left damaged and abandoned like I am now. I am put off from seeking a remote company for my care and prefer waiting to be seen by a company better suited to managing vulnerable clients like me.
AWFUL EXPERIENCE
18 août 2023
Avis spontané
Réponse de HelloSelf
Thank you for taking the time to share your experiences; we appreciate the effort that you have made in sharing this feedback; this cannot have been easy for you especially at a time of distress. At HelloSelf we pride ourselves on our thorough quality assurance and prioritising high quality member care above all else; I am deeply saddened to hear that this has not been your experience. I am sorry.
The dedicated Customer Services and Clinical Excellence Team would welcome the opportunity to understand what has happened, fully investigate and come to a meaningful resolution for you so that you can continue to build on the excellent progress you have made. I am so sorry that you will have to start again, we will do all we can to aid this process and facilitate a thorough clinical handover with an expertly matched, suitably trained and experienced therapist. Please do reach out to us directly.
Easy, effective service
This is a really easy way to get regular therapy with a great therapist. Easy to use system and plenty of reminders and prompts for even those who aren't that tech savvy.
30 août 2023
Réponse de HelloSelf
Your feedback is gratefully appreciated, thanks so much for making the effort to feedback your experiences. We are delighted that you are happy with our skilled matching process which has found you a suitably trained and experienced therapist. It's great news that you have found our online platform easy to navigate. We have built our digital tools with our member's experience in mind; it's great to hear that these are working for you.
Highly skilled professional with a fab platform
The platform in itself is great as even if the internet connection drops you can still have volume and it doesn’t just cut out . So far I have been impressed with the professional I am seeing. It has been a positive experience that is improving my wellbeing already and I exited about what it has to bring.
21 août 2023
Réponse de HelloSelf
Thank you for taking time to feedback your experiences; we are delighted to hear your positive experiences of our unique platform and skilled therapists. It's great news that you have already started to feel the benefits.
Life changing
Currently in therapy at Helloself and it is honestly changing my life for the better. I feel positive for the future for the first time in a long time. My therapist is clearly a highly experienced clinical psychologist and the therapy is very structured to a particular mode whilst still giving me the opportunity to talk openly about everything affecting me at the time.
25 juin 2023
Avis spontané
Réponse de HelloSelf
Thank you very much for your positive feedback. We are delighted that one of our trained, experienced, knowledgeable and skilled clinicians has positively enabled you to experience a different quality of life and nurtured hope. We hope our mission of 'Your Self Better Every Self Better' continues to serve you well.
Incompetent
My husband was recommended this company and despite the lengthy process to get assigned a therapist, he still went ahead. The therapist he was given refused to help, simply threw him and us, his family, under a bus (not literally). She has caused us damage and when my husband stopped after a couple of sessions she spitefully reported him to his GP. Totally unprofessional and incompetent. Do not use this company. Find a psychotherapist who is trained in helping, listening and who you choose for your own needs rather than get assigned one based on availability.
2 mai 2023
Avis spontané
Réponse de HelloSelf
Thank you for sharing your experiences, we are sincerely saddened to hear about your experiences of our service and the damage you have shared. We genuinely welcome feedback so we can learn from and prevent problematic experiences being repeated in the future. Please rest assured that your feedback has been escalated up. We offer a wide range of evidence based talking therapies and will do our best to match you to an appropriately skilled therapist who meets your needs, wishes and availability. Please contact us directly at hello@helloself.com so that we can come to a meaningful resolution for you personally.
Please contact us at hello@helloself.com if you wish to make a formal complaint. We appreciate sharing feedback directly may feel challenging, please be reassured that you will be carefully and compassionately listened to, that we will fully investigate, appropriately manage your feedback and appropriately action learning across the organisation.
A less than professional experience
Approached to help me find a counsellor. Lengthy on-line questionnaire, then questions repeated in an email. I questioned this (this not conforming to data protection principles, given highly personal information) - a lot of effort to get a rather defensive response. No nearer finding the counsellor I need.
8 mai 2023
Avis spontané
Réponse de HelloSelf
Thank you for sharing your experiences. We sincerely welcome feedback and thank you for the opportunity learn from and prevent such experiences being repeated in the future. Please be assured that I will personally look into this matter. Please contact us directly at hello@helloself.com so that we can come to a meaningful resolution for you personally and/or if you wish to make a formal complaint.
We appreciate sharing feedback directly may feel challenging, please be reassured that you will be carefully and compassionately listened to, that we will fully investigate, appropriately manage your feedback and action learning across the organisation.
worst psychologists ever.
29 mars 2023
Avis spontané
Réponse de HelloSelf
We are sincerely sorry to hear about your experiences of our service. We genuinely welcome feedback so we can learn from, improve our services and prevent problematic experiences being repeated in the future. Please rest assured that your feedback has been escalated up and quality assuring our therapists is taken seriously via multiple systems and processes. Please contact us directly at hello@helloself.com so that we can come to a meaningful resolution for you personally and/or if you wish to make a formal complaint.
We appreciate sharing feedback directly may feel challenging, please be reassured that you will be carefully and compassionately listened to, that we will fully investigate, appropriately manage your feedback and appropriately action learning across the organisation.
They are quite slow to respond when you…
They are quite slow to respond when you first reach out. They also get a huge premium for the price, which is bad for the therapists.
9 décembre 2022
Avis spontané
Réponse de HelloSelf
Thank you for sharing your experiences, we are sincerely sorry to hear about your specific experiences of our service. We genuinely welcome your feedback so we can learn from and prevent problematic experiences being repeated in the future. Please rest assured that your feedback has been escalated up, it will be appropriately looked into and learning actioned. Please contact us directly at hello@helloself.com so that we can come to a meaningful resolution for you personally and/or if you wish to make a formal complaint.
We appreciate sharing feedback directly may feel challenging, please be reassured that you will be carefully and compassionately listened to, that we will fully investigate, appropriately manage your feedback and appropriately action learning across the organisation. Many thanks once again for sharing.
Referred via NHS but it didn't work out
I was referred to this service via the NHS; would not recommend it. Though the therapist I spoke to was nice & understanding, HelloSelf only offer cognitive behavioural therapy and if you ask for any other kind of therapy they reject you. Every time I'd communicate with HelloSelf directly the answers were literally copy pasted from a customer service manual, and everything about it just felt so soulless and indirect. When you're seeking help for quite severe mental health difficulties, this can be really discouraging.
There was also a lot of inflexibility - the therapists usually work at random times of day/week and you can't reschedule the times. If you work the same times every week then you will be fine. If you do a flexible or freelance job, then you can't do this service as it has to be the one specific time you commit to every week, and if you miss it or ask to reschedule you may be asked to pay the full fees (if you're doing it privately) or you may not be able to do the treatment altogether (if you're NHS) without changing therapists. That is very stressful and it's hard to keep opening up to new therapists only to have to stop and start treatment.
Gone back to NHS now after already being on their waiting lists for eighteen months, and still haven't received any substantial therapy for my mental health condition.
1 novembre 2022
Avis spontané
Réponse de HelloSelf
Thank you for sharing your experiences, we are sincerely sorry to hear about your experiences of our service. We genuinely welcome feedback so we can learn from and prevent problematic experiences being repeated in the future. Please rest assured that your feedback has been escalated up, it will be appropriately looked into and learning actioned. Please contact us directly at hello@helloself.com so that we can come to a meaningful resolution for you personally. We offer a wide range of evidence based talking therapies and will do our best to match you to an appropriately skilled therapist who meets your needs and availability.
Please contact us at hello@helloself.com if you wish to make a formal complaint. We appreciate sharing feedback directly may feel challenging, please be reassured that you will be carefully and compassionately listened to, that we will fully investigate, appropriately manage your feedback and appropriately action learning across the organisation.
Changed my life
Professional therapists that changed my life. Would absolutely recommend
24 janvier 2019
Avis spontané
Réponse de HelloSelf
Many thanks for your positive feedback, it is sincerely appreciated. We take onboard all feedback to learn and grow so that we can best support our members.
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