Excellent advice before ordering. Delivered on time. Clear instructions for fitting. Everything worked first time. The heat in the bathroom is fabulous and reaches every corner. What’s not to like... Voir plus
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Lisez les avis des autres
Despite an initial picking error sending a used return, Herschel responded quickly, arranged a replacement and offered a complimentary patio heater as compensation. The whole process was professiona... Voir plus
I called asking to postopone the shipping of my order and it was confirmed, however goods were anyway shipped and delivered while I was on holiday. It was difficult for me to manage goods collection.... Voir plus
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V informed sales team … able to answer questions and provide detailed knowledge of products sold. Quick delivery and so simple to install. This 700w towel heater is exceptional- drys towels quickly an... Voir plus
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À propos de l'entreprise
- Fournisseur de chauffage
- Fabricant d'électronique
- Fournisseur d'équipements de chauffage
- Magasin d'électroménager
- Magasin de radiateurs
Écrit par l'entreprise
Herschel is the UK's leading brand of Infrared Heaters. The Herschel Team is passionate about providing the highest quality products and service to our customers. Herschel Infrared heating systems provide an efficient, comfortable and sustainable electric heating solution for homes, commercial and heritage environments. As the longest established brand on the market, with the broadest range of stylish infrared heaters, we are committed to delivering innovative heating solutions with a reputation built on exceptional quality and unrivalled expertise. Herschel Infrared has global distribution and offers the broadest range of infrared heaters available on the market including infrared panel heaters, space heaters, ceiling grid heaters plus outdoor patio heaters. As the UK’s sole representative in the European Infrared Heating Alliance, we are the only UK manufacturer to receive the prestigious European Quality Compliance Label and take pride in setting industry benchmarks. Through our role as Executive Member on the Sustainable Energy Association, we are working to evolve energy policy in collaboration with leading industry influencers - ensuring infrared is firmly recognised as a vital energy-efficient technology to help meet climate targets.
Coordonnées de contact
Unit 6A, Boundary Road, Access 18, Kings Weston Lane, BS11 8AZ, Bristol, Royaume-Uni
- 0117 3253850
- sales@herschel-infrared.com
- www.herschel-infrared.co.uk
4,6
Excellent
1 k avis
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Replacement of faulty thermostat…
Replacement of faulty thermostat exceedingly quickly ... very impressive 👍
1 juin 2026
Réponse de Herschel Infrared Ltd
Thanks for sharing your feedback.
Excellent products
Good customer service, 1st class mirror heater that finishes off my bathroom look nicely and provides lovely sunlike heat.
Will be buying another one for another room...
26 juin 2026
Réponse de Herschel Infrared Ltd
We are very pleased to hear your feedback, many thanks.
Excellent high quality company
Excellent high quality company - customer service amazing, so helpful in advising us on our personalised heating panel - looks like a piece of art hanging on the wall amongst other framed pictures - you’d never guess it was a heater!
Cannot recommend highly enough - really super quality and service throughout.
27 octobre 2025
Réponse de Herschel Infrared Ltd
Thank you very much for your review. We are so pleased to hear you have been happy with your Herschel experience.
Arrived in good time
Arrived in good time, fitted easily and performs well. Altogether a high quality, hi tech piece of thing. What's not to like?
11 mai 2026
Réponse de Herschel Infrared Ltd
Thank you very much for sharing your feedback, we are very pleased to hear you are satisfied with your heating.
The company was ok it was the…
The company was ok it was the California patio heater with the cable which had two connection which the bottom one keeps disconnecting when you try two adjust the pole.
Should of been just one connection
14 mai 2026
Réponse de Herschel Infrared Ltd
We understand you are having difficulty connecting your California heater to the stand. If you are able to contact our Support team and share photos of what is happening, they will be able to advise and resolve for you. Thanks.
The delivery was pretty crazy
The delivery was pretty crazy. The guy just left it outside. Seems risky for a 500 quid thing.
28 avril 2026
Réponse de Herschel Infrared Ltd
Thank you for your feedback. We are sorry to hear that the delivery experience did not meet your expectations. We will share your comments with our courier service for review. We hope you enjoy your purchase.
Warranty is not as good as it seems
Purchased via a 3rd party. No issues with the purchase or delivery.
Heaters are great, aftercare/warranty not so much and where they loose stars.
Received a faulty thermostat, which has been replaced. Great.
However they won’t take responsibility for the additional fees I’ve now had to pay to have the unit checked - at their request - and then replaced by my electrician. (Which would not have happened had the unit been working 100%). And also now have an additional higher charge on my electric bill, as the fault caused the temperature to never read correctly and therefore never switch off. (Again a fee that would not have incurred had this been working properly.)
So beware of this, that while a warranty looks good, the additional fees you may incur if the goods have any issue, they will wash their hands of.
1 mai 2026
Avis spontané
Réponse de Herschel Infrared Ltd
Thank you for your feedback and we are sorry to hear you experienced an issue with the thermostat.
As soon as the fault was identified, the thermostat was replaced under warranty. We always aim to assist customers as fairly and practically as possible and we are sorry your experience did not meet expectations on this occasion.
Great looking piece of kit went up no…
Great looking piece of kit went up no problem, what is a really practical solution to the small shower room or ensuite. It's got a nice light and the under light is great, fantastic, really pleased.
20 avril 2026
Réponse de Herschel Infrared Ltd
We are very pleased to hear your feedback, many thanks for sharing.
Excellent heaters
Excellent heaters and first class service. Very quick delivery and very satisfied with the two heaters I purchased.
15 avril 2026
Réponse de Herschel Infrared Ltd
We are thrilled to receive your feedback, many thanks for sharing.
Réponse de Herschel Infrared Ltd
Many thanks for your review.
Réponse de Herschel Infrared Ltd
Thanks for sharing your feedback.
Defective infrared heater - Test & repair
Herschel agreed to undertake a test & repair to my infra red heater. Sent it off and provided a quote for repair [water in connection & switch]. Reasonably priced. Good communication throughout. Returned within two weeks. All working. Perfect.
13 avril 2026
Réponse de Herschel Infrared Ltd
We're pleased we were able to help and that you've been satisfied with your experience. Thanks
An excellent product
An excellent product that was delivered to me promptly. Simple to setup and provides gentle all around heat.
13 avril 2026
Réponse de Herschel Infrared Ltd
Great to receive your review, many thanks.
Excellent website information
Excellent website information. Simple purchase & quick delivery. The radiators were quick to set up and work very well 👌
7 avril 2026
Réponse de Herschel Infrared Ltd
We're very happy to read your feedback, thanks for sharing.
Very high quality infrared heaters
Very high quality infrared heaters. Provides good heat up to around 4/5m away, bit less if it’s windy. Mine are installed outside on a pergola. Only had them a few weeks, but still perfect condition.
7 avril 2026
Réponse de Herschel Infrared Ltd
Lovely to hear your review, thanks for sharing.
Great project
Great project. We will be back for more when we test out what winters like.
30 mars 2026
Réponse de Herschel Infrared Ltd
Many thanks for sharing your feedback.
Don't waste your money
Expensive products without the lasting quality. 2 products I have bought from this company have failed to live up to the standard you would expect for the price paid.
8 avril 2026
Avis spontané
Réponse de Herschel Infrared Ltd
We are disappointed to read your review. We have not been able to locate any contact with our customer support team, if you would like to get in contact with them we will be able to look into your concerns.
Brilliant customer services
Brilliant customer services , Kelly really helped me resolve my issue thank you
30 mars 2026
These infra red heaters are highly…
These infra red heaters are highly effective. I have already had one Herschel infra red heater for 6 years and had added 3 more in the past month.
27 mars 2026
Réponse de Herschel Infrared Ltd
We're delighted to hear you've been using us for 6 years and it's great to receive your feedback on the heaters being highly effective. Many thanks for sharing.
Réponse de Herschel Infrared Ltd
Many thanks for sharing your feedback.
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