Very good service from the receptionist and practitioner. He couldn't remove all the wax but we have made a second appointment!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My experience at hidden hearing was a pleasure. I was seen fairly quickly after walking in and had my ear wax removed within a few minutes. Very friendly professional and thorough throughout my treatm... Voir plus
Maria and Rebecca are two lovely ladies and very friendly. I would highly recommend Hidden Hearing. I have been going for a long time now and have finally got my husband to agree to join me for hear... Voir plus
James Freeston was a joy. Patient, unhurried, no hard sell, plenty of options, thorough exam and I could go on. This company is head and shoulders above the high street companies I've tried. Mum's... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.
Coordonnées de contact
12 Castle Lane, MK40 3US, BEDFORD, Bedfordshire, Royaume-Uni
- 01234 221480
4,7
Excellent
131 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good service
Very good service from the receptionist and practitioner. He couldn't remove all the wax but we have made a second appointment!
30 juin 2026
Such a great experience
Such a great experience. From the friendly receptionist through to the audiologist. I had a thorough hearing assessment with explanations along each step of the way. I would definitely recommend this company.
4 juin 2026
Trust
Trust, Confidence, Convenience & Care at Home.
For many years now, my late mother and I have been very satisfied with the high standard of professional, friendly service provided to us in our own homes by Hidden Hearing.
Needing some urgent attention for my aides. Maria arranged for me and my wife to visit the Bedford office yesterday, for my very first time.
Having had many pleasant telephone conversations with Maria over the years, it was nice to put a face to the telephone voice.
We were immediately impressed with the office and its facilities, and the coffee made us feel comfortable and at home.
Maria then introduced us to the delightful Rebeca, who took great care of us from then on. She carried out all the necessary tests, adjustments and repairs, whilst still keeping Pat involved/occupied, watching some of the things on screen.
All in all, it was a very satisfying, enjoyable and productive experience, resulting in a great improvement in my hearing.
Needless to say, we have no hesitation whatsoever in recommending the Bedford office of Hidden Hearing, and we send our thanks to Maria and Rebeca.
PS. I forgot to mention that we are 90 and 89 years old, respectively.
Dave & Pat Reynolds.
23 avril 2026
very friendly as always and came away…
very friendly as always and came away with confidence that my hearing had been well tested
18 mars 2026
Very good experience and first class…
Very good experience and first class staff and service
25 février 2026
Great experience from booking through to consultation
The support from Hidden Hearing has been great from the booking of the appointment, the welcome at the branch, when I turned up and the consultation itself, where the audiologist explained everything that was happening and what the results showed from the hearing tests.
12 février 2026
Very friendly and professional service
My experience at hidden hearing was a pleasure. I was seen fairly quickly after walking in and had my ear wax removed within a few minutes. Very friendly professional and thorough throughout my treatment. This was my second time using hidden hearing and will most probably be booking again in another couple of years. The £20 off voucher helped me book my last trip.
13 février 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I went to Bedford branch for a test and…
I went to Bedford branch for a test and all hearing aids and all went well until I was given a cost of new aids.
I was surprised how high the price was ie over £5000 so I checked elsewhere and got same for£2000 inc charger.Service from this company brilliant and test more thorough than Hidden Hearing.
I WOULD ADD THAT PRICES ARE FOR TOP LEVEL Oticon Intent.
21 novembre 2025
Avis spontané
Réponse de Hidden Hearing - Bedford
Hello
Thank you for taking the time to leave your review and to share your feedback. We’re pleased to hear that all went well with the with the hearing test.
We’re sorry to hear that our pricing did not meet your expectations. The cost of hearing aids can vary depending on the level of technology, features, and aftercare included, but we understand how important it is that our customers feel confident and comfortable with their options.
If you decide in the future that you would like to come back to us, we’d be more than happy to help you arrange an appointment and we would hope to be able to meet your expectations should we get another opportunity to.
If there is anything else we can help you with or you would like to discuss with us, please feel free to contact our Customer Services Team on 01622 775191 or by emailing contact@hiddenhearing.co.uk
Kind Regards
Hidden Hearing
01622 775191
contact@hiddenhearing.co.uk
Thorough and efficient as always.
14 janvier 2026
Staff
Receptionist Kind, friendly, professional
Clinician Kind, friendly, professional, helpful and understanding
14 janvier 2026
Avis spontané
Great experience at Hidden Hearing
James was courteous, patient and professional and couldn't have been more helpful. He explained everything really clearly and is the main reason I would recommend Hidden Hearing so highly.
7 janvier 2026
Avis spontané
Lack of authenticity
Started 15” late though i could see audiologist in office and wasn’t on phone.
Lost trust in their views/honesty quickly when any shortfalls in proposed hearing aids compared to existing ones was put down to fact i had moulded fittings at moment.
Lack of openness/honesty about other options available to me.
22 octobre 2025
Réponse de Hidden Hearing - Bedford
Hello
Thank you for taking the time to leave your review and we are very sorry to see the reason for it.
We have passed the details onto our Customer Services Team to reach out to you so they can discuss this further with you.
If there is anything else we can help you with in the meantime, please feel free to contact us on 01622 775191 or by emailing contact@hiddenhearing.co.uk
Kind Regards
Hidden Hearing
01622 775191
contact@hiddenhearing.co.uk
Help from Hdden Hearing.
It was good that Colin Lasky could come to the house and sort out my hearing aids
The left ear is still not right but I have made an appointment to have my ear wax cleared, as he suggested, so it should be a lot better after that Margaret James.
4 novembre 2025
Very good service
Very good service at a recent appointment, excellent staff receptionist, audiologist and trainee audiologist.
A thorough test and my hearing aids reprogrammed accordingly so my hearing has improved.
30 septembre 2025
Avis spontané
A reliable practice
Any questions are answered sensibly even if they might seem foolish.
11 septembre 2025
Fantastic service
Fantastic service, very pleased with the hearing aids not cheap having used them for a year I couldn't go back to the NHS ones a special mention to Rebecca who is a real asset to your company as she is so good
14 août 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.