Hidden Hearing - BristolAvis 

Very welcoming place, they make you feel comfortable while waiting in a nice and bright space. Rosie is a great professional, she explains the whole process with details and with a big smile on her face. Lovely experience.

Staff and service and accommodating about electric bike!

Very friendly, welcoming, Professional. Good explanation of procedure.

Given hearing test and upgraded hearing aids. Life changing difference made. Audiologist knowledgeable and skilled. Read other 5 star reviews and was not disappointed

Mr Callum Lester was very professional at his job
Found quickly my wife’s right ear was pretty well
Blocked and had to be cleared before any test
Unfortunately when average prices were checked
By our son Hidden Hearing we’re the most expensive
So cancelled.

Very helpful

I was apprehensive about my visit. I knew that my hearing had deteriorated and was expecting that hearing aids would be recommended.
Rosie quickly put my mind at rest. The hearing check was comprehensive and the results discussed thoroughly. Wearing the aids for the first time was a revelation!
I have worn them for nearly a week now and the difference in better hearing is immeasurable. I spend much of my week in a busy environment and I’m getting used to using the Oticon Companion app to try the aids in different settings.
A huge bonus has been Rosie’s ability to fine tune my aids to address the initial shrill sound from my acoustic guitar. The Music Programme that was added to my app has restored my enjoyment in the music I play.
The overall post purchase support available is exemplary and you feel secure in knowing that any issue can be addressed.

Excellent advice. Caring and extremely kind.

Hidden hearing initial consultation and hearing aid review -
Initial Consultation Experience
- Attractive suite with welcoming front desk
- Minimal wait time (few minutes)
- Helpful preliminary discussion about hearing issues and problems
- Rosie provided excellent explanation of tests
- Clear overview of what to expect
- More time allocated than originally scheduled

Hearing Assessment & Testing
- Comprehensive hearing tests conducted
- Professional explanation throughout process
- Objective advice on improvement options
- Clear pros and cons presented
- No pressure sales approach

Hearing Aid Selection & Purchase
- Made decision to purchase hearing aids
- Generous cooling off period available
- First day using aids in social situation
- Able to engage fully with all participants
- Very positive experience

Follow-up Support
- Follow-up appointment scheduled
- Additional details to be covered using Oticon software
- Software integration will provide helpful features
- Overall satisfaction: “absolutely delighted”

Rosemary

Iwould recommend Callum to everyone, he was so polite so focused on my husbands hearing, in what is quite, an effort with my husband,he gave the impression that he cared about his work and the people he was testing.

The staff were very helpful and kind. She made me feel at ease and did my ears syringe. I didn’t feel any discomfort. When she finished she gave me some advice for after care.

Made to feel valued & welcomed. Friendly informative information & advice. Absolutely no pressure to buy anything.

Friendly yet professional staff in a well equipped, modern and welcoming clinic. Tests, assessments and procedures were explained clearly and carried out with reassuring competence. Hearing aids available through this business are of vey high quality.

Exemplary treatment by all the staff at your Whiteladies Road Branch. Appointment management and follow up, pre test ear examination by Abbie and then a very comprehensive hearing test and advice by Rosie. I was accompanied by my partner (as requested) which was useful - allowing some specific tests to discern specific voices. My partner has previously had poor experience taking her mother to a well known high street chain for sight and sound. Care and attention to detail could not have been more different. Highly recommended.

Helpful, kind & wasent pushy

Great home visit. So comprehensive and courteous

The calm efficiency of Callum His reassurance and support He really is an asset to your company

The service I received was friendly and professional. They even helped me pay for my parking (as I had run out of change).

I had a hearing test today and wanted to share how positive the experience was. Rosie who carried out the test was extremely professional, kind, and very thorough. She took the time to explain each part of the process clearly and made sure everything was checked properly, which really reassured me. She also had such good energy and a great sense of humour, which helped put me at ease and made the appointment feel relaxed and comfortable. I genuinely felt listened to and well cared for. Thank you for such a positive and reassuring experience

Very helpful and experienced staff, also made me felt most comfortable and confident about my hearing loss. I knew that my hearing was getting worse but not as bad as it was. Now with my new hearing aids it’s back to normal