Hidden Hearing - Derby Avis 101

The friendliness and the professionalism of the staff.

Very friendly and pleasant staff and environment. Professionally handled with minimum fuss

I been having hearing test at Hidden Hearing for a few years after getting ear moulds for In Ear Monitors for Music Performance. Dee gave me a thorough test this year after my partner told me she thought my hearing was compromised. Dee found I had a slight hearing loss and recommended I should have hearing aids. She also found I had some inflammation of my ear canals and arranged for a follow up appointment to check on the inflammation progress. Finding little improvement Dee wrote a letter to my GP.

Hidden hearing derby branch Dee and Theresa very helpful and understanding highly recommended

I had the best test was clear in explaining the whole way how it will work n how things can change for me for my hearing , I have never been told that thier is help for people who have cochlea problem she told me thier is help out thier I really appreciate the way she explained everything to me, thank you again kind person, it’s been a whole new experience for me Dee were amazing the best so far that I have been to.

Got my hearing tested and my ear wax sucked out and it felt so much better (painless too) 💖 staff are really friendly and easy to talk to and explained everything very clearly ✨ definitely reccommend to anyone who gets nervous easily as the audiologists and receptionists were all really kind and overall its a very relaxed environment💞

Came in with faulty aids and had a holiday yo USA can not cope with out my hearing aids Teresa booked me in with Dee and because of my One plan I was given aids to use on my Holiday and had the best time with my brother that I had not seen in 2yrs. Can't thanks both Ladies enough just got my hearing back today and they sound fandabidozie

Dee and Teresa at Derby Hidden Hearing are both really friendly and helpful.

Both members of staff were excellent. Appt on time and thorough examination carried out with full explanation

Great service as always. My audiologist Dee is just the best. Calming and professional.

The receptionist and the audiologist are very friendly and proffesional, Hearting test results is expained clearly. all examonation performed hygenically and with care,
Hearing aid provided same day and it is very comforatble and the best I had.
Finace offers are good with 0% monthy payments that are very affordable

The shop was very clean and welcoming, and the receptionist Terresa and audiologist were most helpful

We attend Hidden Hearing in Derby. Teresa (who looks after all administration and appointments etc) is always so welcoming and friendly. We would be lost without her.
Michael and Carole

Have to say how good Teresa at Hidden Hearing, Derby is. My Dad has been having problems with his ears lately. We’ve had several visits to Hidden Hearing during the process of solving the issues. Teresa always helps massively with trying to get appointments that work all round, she welcomes everyone warmly - and all the customers know her! Dee also has helped us a lot. Both ladies have worked closely with hearing aid manufacturers to make my Dad’s life much better. So thank you both!

It is always so nice to go to Hidden Hearing in Derby . Theresa, the receptionist is so friendly and welcoming and always offers to get you a hot or cold drink . Dee, the audiologist is very, very patient and professional . She explains everything so clearly. I had the wax taken out of my ears last week and the new technician is lovely , just as gentle and patient as Laura the former technician who has now gone to train to be an audiologist I’m sorry I can’t remember the new technician’s name , but she was a lovely Asian lady who spoke perfect English. I always feel very calm on my visits, to Hidden Hearing not “all worked up” as I have been at another hearing place.

Coming from a background in music making and constantly being surrounded by sound and noise, I’ve become more aware of how easily hearing can be fatigued. At 30, I’m genuinely concerned about maintaining my hearing health, so I was really grateful to have the opportunity to get it tested. Thank you, Dee, for taking the time to check everything and ensure that there are no issues. It was very reassuring and useful just to have that peace of mind.

I recently visited Hidden Hearing for a hearing test, and I had a fantastic experience. The physician who conducted the test was incredibly kind and professional. They made me feel comfortable from the moment I arrived and took the time to clearly explain each step of the process in a way that was easy to understand. I really appreciated their friendly approach and the calm atmosphere throughout my appointment. I would highly recommend Hidden Hearing to anyone looking for a caring and professional service!

Care, consideration and explanations.
Diane and Theresa are a first class team

I've been using Hidden Hearing in Derby for almost 2 years now and I'm always impressed at the professionalism and friendliness of the team who work here, Always get great service, always punctual and a big shout out to Dee and Teresa for making each visit such a pleasurable experience.

Went to appointment at the Babington Lane Derby branch this morning for annual checkup. As always, Theresa greets you as an old friend. Her charming friendly welcome and hospitality immediately puts one at ease. My appointment was started on time and my Audiologist Dee, efficiently ran through all my tests which thankfully indicated no further deterioration in my hearing. Her work is professional, efficient and friendly, accompanied by cheerful chatter and a genuine smile. There is never a rush with plenty of time to complete the appointment. I left happy, complete with my next appointment date, food for thought on the clearly explained potential upgrades, some filters, domes and batteries in addition to a cheery genuine farewell. Thanks to HH and especially my two lovely hearing angels!!!