HiQ Tyres & Autocare Avis 

So I had to have 2 new tyres on both mine and my wife’s car recently so we went local and chose hiQ. They were not the cheapest nor were they the dearest, ultimately we chose to keep our business local.
This review is in no way meant to tell you not to use this company, more to let you know about my experience.
They were able to fit my tyres in time but that is the only positive point.
Before they were fitted I was having no trouble with my TPMS system but as soon as I drove off the forecourt within 10 mins my monitor was beeping at me. I don’t want to say it was hiQ’s fault but like I said I’d had absolutely no issue with it before I went there.
The next thing was that a scratch had appeared on one of my alloys. Again I can’t point the finger but I can assure you with photographic evidence that it was not there before.
The reason for taking so long to review hiQ is that I was promised that I would be contacted to discuss this scratch. Up til now still no one has contacted me!
I am needing 2 new tyres again on my car and will shortly be needing 2 more on my wife’s car but I can assure you that hiQ will get no more business from myself.

Excellent service. Lovely staff - and incredibly helpful. Same day service - quick to get my car back on road.

Friendly team with great communication and all work completed quickly and well!

Great service. Would definitely recommend and will be using again!

Excellent customer service

Honest evaluation of the brake issues, reasonable pricing and speedy service.

Have used the Burton branch on several occasions and the service is always exceptional, absolutely fantastic experience yet again!

Will always use this garage from now on!!

Very friendly and lovely staff, car AC was done very fast. Definitely recommend.

Amazing Job 🥳 Thanks Finn 👋 Telford 📍

Hi i had a full service and the engine cover wasn't correctly fastened and almost fell of completely the Manager Malcolm Mcdowell wasn't very happy to fix it in place and unapologetically, they also lost my tyre cap again Malcolm casting the blame on me? I ordered 3 new tyres and I took the day of and they weren't there and no apology? I ordered a new top mount and again no delivery came there's a catalogue of errors seemly they just don't care treat customers badly and rude they are so unprofessional I would not recommend them to anyone.

Great group of guys who are always helpful, friendly and professional. Would highly recommend, great customer service.

Great garage, friendly staff, fab prices. 100% recommend to all. Thanks for always being helpful, open and honest 😀

Staff were all keen to help, advise and spend time listening. I was met with a friendly and efficient service that went above and beyond my expectations at every point of contact. Thanks to the whole team and for the extremely fair pricing. I couldn't recommend this garage more, best I've used in over 30 years of driving. 5 stars from me 👌

Carl came across as personable and kind. He had the job priced up quickly, at what I felt was a reasonable price. Already booked in for my MOT and am sure I will be back again. Thank you Carl for a non stressful experience!

Amazing service as always at this branch of HiQ. Nothing is to much trouble . They are very professional. Such a pleasant young manger . I always find it hard going into a garage being an older female but they have always been extremely nice , friendly and professional. Thanks lads

The mechanics and people on Reception have always gone the extra mile to help me with any query concerning my cars. The team in Redditch are exceptional. Over the many times I have used them I find they always go the extra mile to solve problems Many friends use them for the same reason. I cannot recommend them enough. The added bonus is their prices are clear, fair and reasonable .

Great service dropped car off and got a message to say it was ready an hour later, all was as expected will definitely use them again

I had a piece of plastic body trim on the underside of my car that had come lose. The mechanic jacked the car up and spent 10 minutes reattaching the trim and when he had finished he refused to take payment. Fantastic community generosity. Thank you.

Polite,helpful and friendly staff.