HIU BREAKDOWNANDREPAIRS LTD Avis 

I had my annual service today and Aaron came to do it. Unfortunately, as soon as he started in the morning, there was a problem in the building water supply and he couldn’t carry on with the job. He left and very late in the afternoon the water was restored in the building and I was told my HIU was leaking so my flat was isolated and had no water.
I message Aaron about it, and he was puzzled about what happened but said he’d go back to the flat to check. It’s Friday evening, around 7pm or more and he turned up, there was no leak visible but he then did a thorough check up and finished the annual check and all is fine.
What a guy, to actually come back in the evening to sort something that in the end had nothing to do with him.
Brilliant, I’m absolutely delighted to have such nice people to count on.
I couldn’t recommend him high enough.
You’re a star Aaron and wish you all the best.
Thank you 😁

Aaron was professional, efficient, and shared some helpful knowledge. Top man!

Arran from HIU Breakdownandrepairs was brilliant. He knows his stuff & worked out immediately what the problem was & fixed it very quickly. I wish all repair people were as helpful & as friendly & professional as him.

Very professional and helpful. Fixed our issue with underfloor heating and serviced the HIU unit.

A great and professional service. I highly recommend HIU. The report provided was comprehensive and informative.

Excellent communication and decent price I would definitely recommend the quote was cheaper than similar service providers We saved hundreds

This was my second year using HBR for my annual service of my MVHR and HIU and once again the service has been great from start to finish. AJ and PJ who undertook the work were so helpful and friendly and did a really thorough job and clearly had a passion for their work. Both they and the team that came last year went and above and beyond for me and had all the time in the world to answer questions. Great time keeping too! From the research I did last year when looking into companies to do an annual service for the first time, I think HBR may be a little more expensive than other quotes I received but it’s well worth the money (and to be honest that was mostly in comparison to independent contractors, so a very different set up). Also if you live in an apartment building then they offer great discounts to all book in a service together - another great touch and saved me a good amount of money. Would definitely recommend this company.

Aaron arrived within the timeframe, identified the issue and fixed the leak on our boiler quickly. He tested the system after this and resolved any issues.

Efficient really polite and work extremely fast ! I recommend

Arran and Yaaseen were both very friendly & professional. Reassuring about what was wrong and provided sensible advice

Amazing work, really helpful

Aaron was professional and did the job quickly, followed up with some helpful advice. He has even repaired a minor issue with my thermostats free of charge.

HIU BREAKDOWNANDREPAIRS LTD caused a leakage following avalve replacement carried out on the HIU at my property.

On Tuesday, 7 July, at approximately noon time a HIU BREAKDOWNANDREPAIRS LTD technician attended my property to replace a faulty HIU valve. During the replacement, the work was not carried out with appropriate care. The technician made abrupt and rushed movements, which caused another component of the HIU assembly to become loose and begin leaking.

I discovered the leak later that evening and immediately contacted the company by both email and telephone requesting urgent assistance. Despite their website advertising 24/7 emergency support, I did not receive any response until normal business hours the following morning at approximately 8:30 am. Although I was informed that my case had been prioritised as the first job of the day, the technician did not arrive until around Wednesday 8th of July at 11:30 am. Given that water had been leaking throughout the night, I do not consider this to be an appropriate response to an emergency.

The technician advised that the issue had been resolved after his visit on Wednesday 8th of July at 11:30 am. However, at approximately 6:00 pm that same day, I discovered that the exact same component had started leaking again. This clearly demonstrates that the repair was not successful. I immediately contacted your office again by both telephone and email, only to be informed that another visit could be arranged for 9:00 am the following day. When I called your office at approximately 18:30 pm, there was no answer, despite your advertised emergency service. This suggests that, contrary to their marketing, they are operating only during standard business hours and are not providing genuine out-of-hours emergency support.

I have repeatedly informed their team that I am flying abroad on Thursday, 9 July, at 10:00 am and will be away for one month. There will be no one at the property to monitor the leak or respond if it worsens. Despite making them fully aware of these circumstances, I have not seen the level of urgency or accountability that this situation requires. Furthermore, given that I have already been informed once that the repair had been completed when it had not, I have little confidence that the issue will be permanently resolved during the next visit.

Aaron was prompt and super helpful and gave us the right solutions

We had a problem with our HIU which the company hired by the landlord that hadn't been solved, in almost two months, by the company hired by the landlord to maintain them. We hired HIU Breakdown and Repairs, which sent an engineer on the same day. The engineer was professional, checked everything, and found the fault. Unfortunately, he could not fix it on the same day, as he needed to order some parts. He came back two days later with the missing parts and finished the job to a high professional standard. He also suggested a temporary fix to have the hot water running while waiting for the repair. Finally, they guarantee the work and the parts for one year. I highly recommend them.

PJ called to let me know that he was on his way which shows that he is customer focus ,very good communicator,Friendly and extremely polite respectful of property. Very clean worker and work focused Took time to answer questions. Im very happy with his visit. I believe that his name is PJ.

Very rude in office team. Engineer mis assessed the broken parts (which were working fine and we have evidence of it) and they over charged.

They were professional and efficient and Levi the technician is fantastic!

Super efficient. Arrived on time, very polite and efficient. V happy, will use again next year