HIU BREAKDOWNANDREPAIRS LTD Avis 

We appointed HBR in October 2025 to manage the HIU maintenance and repairs for Riverdale House, a development of 154 flats. Their service over the first four months has been nothing short of excellent.

They successfully completed full annual maintenance across the entire block, providing clear reports for all residents and efficiently carrying out all necessary remedial works.

The clear "winner" for us has been their turnaround time; they frequently resolve issues on the same day, which has been highly praised by our residents for ensuring minimum disruption. As a manager dealing with them daily, I find their engineers and office team professional and incredibly reliable. I would highly recommend them to any building manager or residents' committee.

We went we HIU after completing RTM on our apartments.

It has the best experience and beyond expectations.

HIU had 154 units to Service.

The identified faults with many repaired the same day.

They interacted with Owners/Tenants/Concierge very well and received positive feedback.

So glad about this partnership and feel positive for the future

I had 2 separate appointments (investigation and repair).
Both engineers were very knowledgeable and kindly answered all the questions I had.
The first engineer was right on time, the second was slightly late but I was made aware of it after having a quick phone call with the company.
I appreciated they made an effort to respect my property and clean as much as possible after the job was done.
Between appointment, I also appreciated the constant communication between appointments to keep me in the loop.
HIU Breakdown Repairs is not the cheapest company but they did a great job!

The customer service was great and the team was able to diagnose and fix the issue right away! Aaron and Joel were very friendly and helpful! Would definitely recommend.

- Prompt arrival within appointment window
- Answered questions clearly and provided reassurance when I needed further information
- Respectful of living space
- Fantastic technical knowledge
- Left with a clear plan moving forward and what the next steps would be

Very helpful and knowledgeable person

I have a HIU and two of the radiators were always cold. I have tried bleeding them and rebalance them, to the best of my knowledge. Furthermore, I tried different plumbing companies and engineers, and nobody could fix it. HBR sent a couple of engineers who spent 45 minutes and left all the radiators working. They even followed up to check on the service a couple of hours later.
It feels almost impossible to find this kind of professionalism in London anymore.

Great service from PJ. Really friendly and clearly explained what the issue was. Very glad he managed to fix the issue same day

Steve was extremely knowledgable and very pleasant. Nothing was too much trouble. He did a fantastic job and got the heating and hot water working again. I have no hesitation in recommending him.

A really great company, fast efficient and timely even over the Christmas holiday period.

Special thanks to Bertie for his outstanding service!

PJ fixed it! Very grateful to have my heating back. 5* service and I was not overcharged

PJ was fantastic!! Extremely professional and efficient with the work he carried out. Throughly checked my boiler for faults and was able to fix my heating in less than half an hour. Would definitely recommend

Thorough job by knowledgeable member of the team. Thanks so much for a great job!

Punctual, polite, friendly, professional

Steven Best was our repairs person. He came in and straight away I can see he knew what he was doing. He methodically investigated the water flow problem and fixed it with no fuss whatsoever. Great experience. Would 100% recommend him.

TJ was extremely profesional yet friendly. Managed to fix the leakage in my HIU unit quickly and informed me as well about the fault. Would highly recommend the company and TJ.

I had a great experience today with PJ who serviced my HIU and went an extra mile to give me helpful tips on saving energy and reducing my bill. Speedy service, polite and helpful technician, highly recommended.

Steve was quick, knowledgeable and totally professional.

Mohammad, the maintanance guy that came immediately identified the problem and was very clear in telling me what was wrong, why it went wrong, and what to do in the future to avoid this happening again. He was honest and very patient and helpful to my questions. Clean and quick too.

Steve was absolutely amazing! We finally have hot water AND heating. He was so kind in explaining the whole system and just such a professional. Couldn’t recommend him more