HIU BREAKDOWNANDREPAIRS LTD Avis 

MO from HBR was really good! Very patient, and identified the issue. Took a couple of visits to fix (had to order a new part). My HIU unit had multiple issues and Mo fixed all of them. Definitely a 5/5. Thanks Mo!

An engineer attended as my hot water and heating were not working. This was arranged quickly and easily on the phone. They were unable to fix the issue on the first visit. The engineeer that attended was nice and helpful, and placed a temporary fix so I had some hot water. I was advised I would receive confirmation of the recommendations and a quote for the next bit of work.

Having not received the promised quote after 11 days, I chased and received the quote for the 2nd part of work 13 days after the initial job.

The first quote I received had two line items, both referenced as parts and detailing another customers address. I mentioned this and asked: "Can you confirm what the part is that is being ordered and the size/dimensions?", as I was concerned the wrong part was being ordered. I also asked more detailed questions "Why is the cost of the labour split over two lines? One should be the part, one should be the labour surely? Otherwise how do I know what I'm paying for?
Can you revise the invoice so the part is quoted correctly, and the labour is quoted for correctly?
I'm also concerned the wrong part is being ordered. A bit of transparency here will go a long way."

I was then sent a second quote which was also wrong and had another customers details on. I then received a 3rd quote with a single line of text in the email in response to the above questions, "I attach a copy of the quote, it has your address on it." The person that sent this quote had changed details on the invoice with no explanation.

When I initially called for the first job, I was told that engineer call-out fees were £120 +VAT and then parts on top. That would cover the first hour of work and then there would be a similar hourly rate charged as needed.

The final quote I received was £300 inc. VAT for labour costs as opposed to the approx £140 inc. VAT I was expecting. No explanation provided. The part has been quoted at £140.40 inc. VAT. I have since confirmed the part I need has a cost of £78 so almost a 50% uplift, again with no explanation.

Given that not one of my questions for additional information was addressed over the course of our correspondence, I am unable to trust that the quote I have received is honest or even correct. I have since received a quote from another provider for £203 inc. VAT for labour, £78 inc. VAT for the part and additionally, the labour costs include a full service following the fix. I will leave you to do the math.

On this basis I do not recommend HIU Breakdown and Repairs.

EDIT: HIU Breakdown reached out and as per their response below, were keen to discuss the feedback and willing to listen. They did ask what they could do to resolve the issue, but I explained I now had another booking and would proceed with that.

Mo was great - very professional and he fixed the issue very quickly.

Mo was really helpful. Sorted out the issue I was having with my heating and explained to me in detail what the issue was and how to sort it out myself in the future.

Thank you Mo! Quick and great service, nice guy. Nothing to complain about at all.

MO was informative, efficient and helpful. A very good worker and representative of HIU BREAKDOWNREPAIRS

Was very understanding and worked diligently. If it wasn't for him, I would have another.He is of no heating

Mo was fantastic. Our heating was on full blast as the thermostat wasn't responding as well as once of the radiators. He replaced the TRV head as well as the Thermostat so swiftly. Mo ensured that the problem will definitely be resolved once he replaced it and even followed up with me a couple of hours later to check if the heating eventually cooled down, which indeed did. Would recommend him 10/10

Excellent service! Thanks very much. Happy to recommend Mo any day

Great communication from the company & an engineer undertaking the repair. Mo has been very professional, clinical in finding the source of the issue while explaining exactly what needs repairing. 5 stars all the way!

Was very polite and managed to fix the issue very quickly.

Discovered a leak on Saturday morning. Called a few companies but HIU breakdown and repairs was the only one who responded. Within an hour they were with us. Leak sorted and system checked. Very professional and would recommend. Thank you Levi and Joe!

Highly recommend HBR for their reliable service and skilled team!

Mohamed was very professional. He fixed the problem, explained what he had done, and gave pieces of advice. I highly appreciate and recommend Mohamed and HIU Breakdown and Repairs.

Mo was fast, courteous and helpful - he managed to identify an issue the flat’s heater had been having for some time which others had missed and was quick to fix it (and explain how it was fixed).

Mo Khayum Khalique, very good engineer and fixed the problem quickly that other engineers couldnt find.

MO was very great, he fixed my underfloor issue in almost 20-30 minutes and was really kind.

Exceptional.
From the admin to the engineer.
Professional, efficient, polite.

He was really expert and he fixed the issue very fas and I was impressed.

Company is very reliable. Came to my building I had a couple of tricky issues with my tenants hiu units and he managed to identify the issue and sort it