Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 28/29, Festival Place, RG21 7BE Basingstoke, GB
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Lisez les avis des autres
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... Voir plus
L'entreprise a répondu
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... Voir plus
L'entreprise a répondu
Helpfulness of HMV assistant in the Basingstoke store. I didn't have the correct title but thanks to the young man's patience and perseverance he found the DVD I wanted. Placing the order and arrang... Voir plus
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À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Basingstoke
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Unit 28/29, Festival Place, RG21 7BE, Basingstoke, Royaume-Uni
4,6
Excellent
218 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Réponse de hmv (UK) - Basingstoke
Hello Lyn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order and quick delivery.
4 avril 2025
Réponse de hmv (UK) - Basingstoke
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful and friendly staff
Very helpful and friendly staff. Ordered what I wanted and were flexible with when I collect it.
23 mars 2025
Réponse de hmv (UK) - Basingstoke
Hi Erin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Basingstoke
Hi CLAIRE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery
Quick and speedy delivery. Lovely cd plays really well in my boombox. Thanks.
22 mars 2025
Réponse de hmv (UK) - Basingstoke
Hi Diane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Disappointing Delays and Missing Item
Rating: ★★★☆☆ (3/5)
I was excited about my recent purchase, but unfortunately, the experience fell short of expectations. While the item I received was in great condition, the delivery date was pushed back by three weeks, which was frustrating. To make matters worse, I have only received one of the two items I ordered. Hopefully, the missing item arrives soon, but the delay and incomplete order take away from what could have been a much better experience.
12 mars 2025
Réponse de hmv (UK) - Basingstoke
Hi there; we're sorry to see this. We can see that you have emailed in and will assist you shortly.
Great helpful service
Great helpful service. Found the disc I was looking for, recommended I pre ordered, went through the options and the store offered the best price. Arrived at the store when stated. Very happy with the service and will use again. Daryl was most helpful.
11 mars 2025
Réponse de hmv (UK) - Basingstoke
Hello Michael
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Basingstoke store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Staff always nice always help you find…
Staff always nice always help you find what you’re looking for good place to shop for CDs or DVDs if you’re abit old fashioned like me love watching old movies nowadays HMV is the place to go if you like watching DVDs.
6 mars 2025
Réponse de hmv (UK) - Basingstoke
Hi Cameron
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
CD ordering
I was after a CD from a certain band, the assistant made sure he had the correct spelling of the band and found the CD i was after and ordered it for me.
26 février 2025
Réponse de hmv (UK) - Basingstoke
Hi Clive
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Seamless purchase experience
Seamless purchase experience, we have always valued HMV and try to buy from them, they could however do much better on DVD's that they stock.
21 février 2025
Réponse de hmv (UK) - Basingstoke
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly service. and an older member of staff…
Freddie and an older member of staff were very helpful trying to find the CD I wanted. Unfortunately not in store but ordered a copy for me.
15 février 2025
Réponse de hmv (UK) - Basingstoke
Hi Alison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always polite a always…
The staff are always polite a always nice to shop in this store
14 février 2025
Réponse de hmv (UK) - Basingstoke
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Online order of my album
Online order of my album. Kept up to date on shipping to store of my choice. arrived in good time and a friendly face in the store where I collected. Overall happy and will order this way again.
1 février 2025
Réponse de hmv (UK) - Basingstoke
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Took there time in looking for what I…
Took there time in looking for what I wanted and we’re friendly
30 janvier 2025
Réponse de hmv (UK) - Basingstoke
Hi Jim
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service
Popped into Basingstoke to treat myself to a couple of Slipknot CDs, couldn’t find one of them - however the guy went above and beyond to help me out and order one for home delivery.
31 décembre 2024
Réponse de hmv (UK) - Basingstoke
Hi Jamie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very pleasant and helpful staff
Very pleasant and helpful staff, a great price and service.
16 janvier 2025
Réponse de hmv (UK) - Basingstoke
Hi Graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Basingstoke store thankyou
Visited the Basingstoke HMV store. Staff very helpful and friendly. And assisted with purchase I made, and ordered. Thankyou
14 janvier 2025
Réponse de hmv (UK) - Basingstoke
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Basingstoke
Hi Mr Perry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always polite and helpful
They were polite and quick, but also willing to talk about the product. But most of all they were willing to help with any requests and inquiries that were within reason
8 janvier 2025
Réponse de hmv (UK) - Basingstoke
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were very polite and helpful…
Staff were very polite and helpful couldn't ask for more thank you
28 décembre 2024
Réponse de hmv (UK) - Basingstoke
Hi glenn
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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