Your staff were very helpful and polite. They kindly showed me how to open my box without once getting frustrated. My order came in quickly. Also the people at your customer service office again were... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit U013A, Upper Rose Gallery, DA9 9SP Greenhithe, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Pre order for a CD with release date 5th June 26. Royal Mail delivered a few days after. All as expected! (Royal Mail could have been quicker, but did deliver after a weekend)
L'entreprise a répondu
Arranged a pre order to be delivered to my local HMV and it arrived on the day of release despite the Bank Holiday. The item was well packaged and in perfect condition and the staff were both efficien... Voir plus
L'entreprise a répondu
Heard the news of Steve Harley's passing so immediately renewed two early Cockney Rebel albums....both arrived extremely fast and in pristine condition..thanks HMV... I can listen and remember the fir... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Bluewater
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Unit U013A, Upper Rose Gallery, DA9 9SP, Greenhithe, Royaume-Uni
4,8
Excellent
306 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Incredible staff member
Went into store looking for a particular vinyl and couldn’t find it so I decided to ask a member of staff I believe whose name was Tillie (bluewater) and she was absolutely incredible. Not only did she look again on the shop floor for me, she checked out back and then found it on the database and ordered it for delivery to my home address. I have been looking everywhere for this vinyl and have really struggled. Honestly cannot thank her enough, she was so lovely and polite, and really went the extra mile!
1 décembre 2025
Réponse de hmv (UK) - Bluewater
Hello Jayne
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Bluewater store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Punctual and polite
The Dvd arrived, as promised,within a few days. All very straightforward.
The in - store experience was also very good. Polite and friendly
3 décembre 2025
Réponse de hmv (UK) - Bluewater
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered a set of dvds costing £99
I ordered a set of dvds costing £99 . I was in bluewater 2 days before collection and it was available on the shelf. Staff would not let me have that one then replace it when my order came in
Only wanting me to pay another £99 which i didn't have. There was no actual delivery date . It came in the next day and had to make another journey on a busy Saturday
So not happy with service
1 décembre 2025
Réponse de hmv (UK) - Bluewater
Hi Debbie
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can advise you further.
Réponse de hmv (UK) - Bluewater
Hi PAUL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Another satisfied customer
Delivery to store was quick, staff were friendly and polite, I received the beautiful album I wanted
16 novembre 2025
Réponse de hmv (UK) - Bluewater
Hi Maxine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I collected my DVD's today
I collected my DVD's today. No waiting, Elaine was quick & dealt with my purchase in a friendly manner.
7 novembre 2025
Réponse de hmv (UK) - Bluewater
Hi Barbara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Bluewater
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Everthing went like clockwork with my order
From going into store and ordering my dvd right through to delivery everthing went like clockwork. Thank you HMV.
4 novembre 2025
Réponse de hmv (UK) - Bluewater
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Bluewater
Hi Patrick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great sales assistance in store and…
great sales assistance in store and speedy delivery via mail
28 octobre 2025
Réponse de hmv (UK) - Bluewater
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon
hmv Customer Service Team
Réponse de hmv (UK) - Bluewater
Hi Victoria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order was kept informed throughout.…
So easy to order was informed instantly my C Ds were out of stock and was kept informed when they were due to arrive.A sincere thank you.
12 octobre 2025
Réponse de hmv (UK) - Bluewater
Hi Francis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff are friendly and helpful I…
The staff are friendly and helpful I can find most items I need I also like hmvs delivery service as guaranteed to get items when stated
27 septembre 2025
Réponse de hmv (UK) - Bluewater
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Bluewater
Hello Kevin,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Brilliant staff member
Brilliant staff member . Young lady , very helpful and didn't mind passing the time of day as I bought my sparks cd. 5 stars
22 septembre 2025
Réponse de hmv (UK) - Bluewater
Hi Stuart,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery
Didn't know they did delivery, the store assistant let me know and it arrived to my home quickly.
5 septembre 2025
Réponse de hmv (UK) - Bluewater
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Shop in there very often and haven’t…
Shop in there very often and haven’t had an issue before and staff have been very helpful
3 septembre 2025
Réponse de hmv (UK) - Bluewater
Hi Molly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I wanted to speak to customer service…
I wanted to speak to customer service about a broken item but no one has gotten back to me and this was a week ago it’s like they can’t be asked
10 août 2025
Réponse de hmv (UK) - Bluewater
Hi Ellie
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. We can see you have been in touch and we have sent you a reply, please reach out to us again if you have not received this.
A pretty young female assistant polite …
A pretty young female assistant polite with a sense of humour . Now 92 a winning combination.
8 août 2025
Réponse de hmv (UK) - Bluewater
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful & approachable staff
Helpful & approachable staff. Very speedy service from initial order of product to the receipt of the order.
30 juillet 2025
Réponse de hmv (UK) - Bluewater
Hi Belinda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.