Helpfulness, polite and l felt l was being treated in manner that showed kindness towards me. As Andy took my order. He also took the time out to explain every thing including how the ordering system... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG Brighton, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My DVD purchase could not have been better, but on collection at the Brighton store, I wanted to browse the World Cinema DVD section only to discover it has been discontinued. All the DVDs are lumped... Voir plus
L'entreprise a répondu
The sales person personally knew the product and used it for a dissertation for their film degree.i find the staff at HMV Brighton always to be knowledgeable and approachable. I am a frontier worker... Voir plus
L'entreprise a répondu
The staff were extremely helpful in assisting with my purchase of the CD. As I could not find what I wanted in the store they researched this item on line for me. They advised me that I would be notif... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Brighton
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Unit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG, Brighton, Royaume-Uni
4,8
Excellent
332 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very prompt delivery for collection at…
Very prompt delivery for collection at Brighton store.
5 juin 2025
Réponse de hmv (UK) - Brighton
Hello Stephan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I have recently ordered some earphones…
I have recently ordered some earphones online, however there is no signal of when it will be delivered, I have had no follow up emails since I ordered 2 days ago which I know is normal but I would prefer to know when my order has been shipped, sent to the local courier etc.
6 juin 2025
Avis spontané
Réponse de hmv (UK) - Brighton
Hi Dylan
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your order as possible.
We’ll then take a look and get back to you at the earliest opportunity.
Réponse de hmv (UK) - Brighton
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great products at good prices
Overall happy.
Click and collect was a bit patchy though.
Item was on shelf, but I couldn’t pick it up because the same item had to be sent from a warehouse. Customers can be fickle. Treat them well.
25 mai 2025
Réponse de hmv (UK) - Brighton
Hi Alan
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
All the staff in hmv are always very…
All the staff in hmv are always very helpful and friendly always there to help
20 mai 2025
Réponse de hmv (UK) - Brighton
Hi Thomas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Geat Staff
The store staff at Brighton are always helpful and friendly and will look up anythig we ask of them. Far better for us to shop in-store than online
8 mai 2025
Réponse de hmv (UK) - Brighton
Hi EDWIN
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
No cheap bags
Went to the till with 3 vinyl albums on their £66 deal. I asked for a plastic bag but was told they no longer did plastic bags as they harm the planet. I was offered a material bag for £4.99 with the HMV logo on it. I walked out without buying the vinyls and went online when I got home. Bought the same three albums on next day delivery for the same price elsewhere. Why don’t these businesses sell cheap paper bags if they don’t want to use plastic ones?
3 mai 2025
Avis spontané
Réponse de hmv (UK) - Brighton
Hi William,
Thanks for taking the time to leave us a review and letting us know your suggestions. We’ve forwarded your comments on to the relevant Head Office department for their attention.
We pride ourselves on the service that we offer but we rely on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your thoughts and hope to earn those last stars from you next time.
Réponse de hmv (UK) - Brighton
Hi LOVE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Delivery Service
Arrived before expected delivery date really happy as it was a birthday present and wasnt sure if it would arrive on time.
25 avril 2025
Réponse de hmv (UK) - Brighton
Hi loraine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Shop price was actually scam
Check website to see if the record was in store. Website had it for £20 not on sale. in store the exact same record was for sale for £60, triple the price!
That's a SCAM price and you know it. There's a reason amazon i beating you. They don't scam you
25 avril 2025
Réponse de hmv (UK) - Brighton
Hi Michael
Thank you for taking the time to leave us a review. We are sorry to hear about the issue with price, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Fantastic store
Fantastic store! A really nice young lady helped at store.
I was looking to buy headphones that they don't have in stock at store but she explained me I could pay at store and have it delivered at home. Delivery was great too.
Cheers!
20 avril 2025
Réponse de hmv (UK) - Brighton
Hi Leticia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Brighton
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly professional service
8 avril 2025
Réponse de hmv (UK) - Brighton
Hi Achilleas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
went in to buy an album and the till…
went in to buy an album and the till had scanned the album more than the sticker. luckily I had noticed before I had left the store and the worker there was really helpful with the refund/exchange.
8 avril 2025
Réponse de hmv (UK) - Brighton
Hi Nieve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Brighton
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Have been buying from HMV since the…
Have been buying from HMV since the early 70’s. Ordering online was a breeze . received my order within a couple of days and at a competitive price .
30 mars 2025
Réponse de hmv (UK) - Brighton
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Brighton
Hello Carol
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordering online and collecting in store…
Ordering online and collecting in store is easy and efficient. Always wait for the email which informs you that your order is ready for collection. It's great to have a store in Brighton with friendly and helpful staff. I buy from there too.
26 février 2025
Réponse de hmv (UK) - Brighton
Hello Bridget
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Brighton
Hi Esther
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fast dispatch of goods and easy pick up…
Fast dispatch of goods and easy pick up at store.
2 février 2025
Réponse de hmv (UK) - Brighton
Hi TERRY
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.