hmv (UK) - Chester Avis 

Whenever I go there it’s like stepping into my dream land, it’s the greatest place with the kindest staff. They are always helpful and always happy to help. And matty is just a chill guy

It's probably the only place left to buy music in a CD format. Easy to use website - well stacked - friendly staff.

Purchase arrived on expected day, click and collect process worked well. Staff in the store v helpful and friendly

When I placed the order, it stated the item was in the local store. Before I was advised it was available,I was in the area and called in the store hoping to collect the item, and hoped the order could replace the one in the store. It appeared this simple transaction was not possible and the unhelpful assistant scoffed that maybe I should have had it delivered to my home.

Ordered it in store on day out to Chester , delivered promptly to my a address, was a present for my granddaughter , not sure of the guys name but he was great

There was a fault with the ultra HD box set of discs. HMV did not have any replacements in stock but very kindly offered to order a new set. The new set arrived in the store in two days. The staff were very kind and very helpful and the service second to none. Thank you for the replacement discs.

Helped us find the last Lego set for Xmas !

The store assistant was so helpful when we went to the Chester store to purchase the Wave Lego set, seemingly the only one anywhere in the north west ! It had sold in the morning before we were in the shop in the afternoon . She located one set left in head office and ordered it to store for us to collect

Excellent customer service at the store in Chester. Thanks a lot.

Very fast and efficient service received by the team member at the Chester store who took my order as the cds I wanted had just gone out of stock . I was prepared to come back at another day but he politely suggested he order it for me and it would be delivered to my home .

Both instore and having an instore order delivered, service is excellent. Staff really know their stock, where to find it and order it if it isn't in at the time. Really helpful in every way.
HMV have always been a superior store and I was really pleased to find new and vintage vinyl available.
Both Leicester and Chester stores, equally brilliant.

My order was dispatched quickly and I was informed efficiently.

I placed my order after a lot of help from Mark? In the Chester HMV. He took the time to ring me back with my questions being answered. I would have placed my order with him but this wasn’t possible.
So with his reassurances I placed my order on line.

Everything went very well, with HMV keeping me updated. All LPs were delivered safely and in time. Can’t wait to see my grandson’s face when he opens them at Christmas!

Just beautiful

Chester store is the best , ordered two Teddies as they didn’t have them in stock . Nothing was too much trouble. Thank you for all your help

easy to order and notified when ready to collect

😀😀😀😀😀😀😀😀😀😀

Picked up our bad company.cd,s from the chester store but ordered them in the shrewsbury store.A good experience all round but we did ask them to be delivered to our address but the girl completey forgot to ask us for our address so I didn't push it,still good and ok.👍

The staff were so kind and helpful went above and beyond to help

Helpful assistant in the shop
Speedy delivery
Would recommend this company for excellent service

Very helpful Assistant who immediately ordered my purchase on line as the shop had sold out.
Ordered on Monday HMV dispatched on Monday and arrived via RoyalMail on Wednesday. Great service