I went to HMV looking for a specific box set, only to find they were out of stock. I nearly left the store but my partner convinced us to go and ask someone if they had any and they did not, but the l... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE Exeter, GB
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Fantastic!! So pleased with my delivery service. Order was pre ordered and dispatched so it arrived on the release date! Driver left the package in a safe location. Very happy and will purchase from... Voir plus
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Very helpful staff ( Andy C) helped us find exactly what we were looking for and even ordered what wasn’t in stock for home delivery
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Well I went online to your site and put in the cd album I req and it popped up and I formed me that it would take just a few days and then ready for collection got the email to inform me it was ready... Voir plus
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À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Exeter
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE, Exeter, Royaume-Uni
4,7
Excellent
335 avis
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Réponse de hmv (UK) - Exeter
Hi Courtney,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Brilliant Easy online ordering simple click and…
Easy online ordering simple click and collect system and the person who served us at HMV Exeter was superb she went beyond with kindness and service, well done HMV
12 février 2026
Réponse de hmv (UK) - Exeter
Hi Allan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
XLOV album - Click and collect Exeter
I did a click and collect order and it was incredibly easy. They sent emails when my item was dispatched and when it was ready for collection in store. The staff in the HMV Exeter store were very friendly and welcoming.
6 février 2026
Réponse de hmv (UK) - Exeter
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I love the selection of films they have…
I love the selection of films they have and the easiness of finding them.
5 février 2026
Réponse de hmv (UK) - Exeter
Hello Spike
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fast quick delivery of c.ds I wanted
Fast quick delivery of c.ds I wanted, had the cd in stock
3 février 2026
Réponse de hmv (UK) - Exeter
Hi Cherie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Love hmv always good selection of uhd…
Love hmv always good selection of uhd movies to chose from! Also great selection of vinyl lovely helpful staff especially jasmine could spend hours in here
31 janvier 2026
Avis spontané
Réponse de hmv (UK) - Exeter
Hi Sam,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy!
Really easy purchase - goods arrived quickly and super easy to collect - if you can't find it in store makes good sense to order online. Will happily do so again.
26 janvier 2026
Réponse de hmv (UK) - Exeter
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All good
Open until 6. Easy to pick up in store. All good.
The user experience on the website was a little clunky but navigable.
23 janvier 2026
Réponse de hmv (UK) - Exeter
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent and quick service
Excellent and quick service. Ordering and payment were very easy.
21 janvier 2026
Réponse de hmv (UK) - Exeter
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Dan in the Music Department of HMV…
Dan in the Music Department of HMV Exeter was incredibly helpful sorting a dvd of Verdi’s Requiem for us…many thanks!!
21 janvier 2026
Réponse de hmv (UK) - Exeter
Hi Amanda,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My order was delivered only within a…
My order was delivered only within a few days of ordering which was great and got here in time for my daughter's 18th Birthday 😁 Thanks HMV.
18 janvier 2026
Réponse de hmv (UK) - Exeter
Hi Maxine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
click and collect picture
click and collect picture, the picture was as described, funny thing about click and collect, which was for free, I noticed that HMV sent the item via parcel post to my HMV store so I guess they could have sent it to me for free via the same medium and not charged me either..... fuzzy logic but there you are !
11 janvier 2026
Réponse de hmv (UK) - Exeter
Hi Woody
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Great service in the shop
Great service in the shop. Didn't have the album I wanted so posted it to my address. Arrived as described. Brilliant
20 janvier 2026
Réponse de hmv (UK) - Exeter
Hi John,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were very helpful
16 janvier 2026
Réponse de hmv (UK) - Exeter
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Return to sender...
I returned a CD bought online to your Exeter store, got a refund, no fuss no hassle. Easier than the postal option.
15 janvier 2026
Réponse de hmv (UK) - Exeter
Hi Mr S
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A very professional company
Arrived exactly on the promised day and at a keen price compared to other sellers too. Plus when you pre-order and a date is given if the film studio alter that date hmv keep you informed.
16 janvier 2026
Réponse de hmv (UK) - Exeter
Hi there,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
For the third time the purchase of the…
For the third time the purchase of the album Quadrophenia jumps on track 4, side 1. Whilst it’s not the problem of the store my having to return to exchange is arduous with many miles travel to reach Exeter. My third email of complaint has been ignored which I kind of understand as I must be getting boring. Now need to get a refund as it’s obvious there’s an issue with the batch.
17 janvier 2026
Réponse de hmv (UK) - Exeter
Hi Kevin
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further as we have been unable to fin any contact under this order number. Regards
The staff were really helpful
The staff were really helpful, nothing was too much trouble. Excellent customer service.
15 janvier 2026
Réponse de hmv (UK) - Exeter
Hi Mark,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Réponse de hmv (UK) - Exeter
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Your staff were amazing very helpful…
Your staff were amazing very helpful and pleasant.
29 décembre 2025
Réponse de hmv (UK) - Exeter
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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