My stranger things box set arrived with a dent in the side which may seem petty to some but to a collector and for the price I paid it's pretty upsetting, the packaging was abysmal. Don't think I'll b... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
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Lisez les avis des autres
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Voir plus
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The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... Voir plus
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I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Hanley
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Royaume-Uni
4,7
Excellent
207 avis
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Great service from HMV, Hanley.
Out of stock vinyl LP was delivered within 3 working days. Both staff who helped me were friendly and efficient. Great service.
6 décembre 2025
Réponse de hmv (UK) - Hanley
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Hanley
Hi Maryann
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful staff
4 décembre 2025
Réponse de hmv (UK) - Hanley
Hello Terry
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Hanley
Hi Nicole
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff are always helpful with queries…
Staff are always helpful with queries and friendly.
25 novembre 2025
Réponse de hmv (UK) - Hanley
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered vinyl and came to house within…
Ordered vinyl and came to house within a few days
25 novembre 2025
Réponse de hmv (UK) - Hanley
Hello Christine
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The shop assistant was very helpful and…
The shop assistant was very helpful and did my order very quickly very nice young lady.
18 novembre 2025
Réponse de hmv (UK) - Hanley
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very polite helpfull
19 novembre 2025
Réponse de hmv (UK) - Hanley
Hi Debra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very prompt delivery service
Very prompt delivery service. Exceptional staff at the Hanley shop who are always pleasant and greet you with a smile (which is rare these days)
15 novembre 2025
Réponse de hmv (UK) - Hanley
Hi PHILIP
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Polite friendly quick service
Polite friendly quick service. Tills staffed so not much waiting time queueing. Collected my parcel very easily.
12 novembre 2025
Réponse de hmv (UK) - Hanley
Hi Mr
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Hanley store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Click and Collect
Records ordered on line via click and collect and was informed when they arrived at the local HMV.
No problem in collecting items
Will definitely use this service again
8 novembre 2025
Réponse de hmv (UK) - Hanley
Hi Gunner
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Réponse de hmv (UK) - Hanley
Hi April
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Anybody know a horror film entitled CUBE ?
I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. All the staff I interacted with were friendly, efficient and knowledgeable.
4 novembre 2025
Réponse de hmv (UK) - Hanley
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
lake street dive
lake street dive
popped into the Hanley store not expecting them to be able to help with the above, how wrong I was
superb service from start to finish
22 octobre 2025
Réponse de hmv (UK) - Hanley
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Never a bad experience
I’ve never had a bad experience in hmv, always one of my favourite shops ever
22 octobre 2025
Réponse de hmv (UK) - Hanley
Hi Hollie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and helpful staff.
Friendly and helpful staff.
A good, wide range of stock.
The ability to order in store and have what you ordered delivered to the store to pick up.
14 octobre 2025
Réponse de hmv (UK) - Hanley
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Don’t purchase a jam turntable from…
Don’t purchase a jam turntable from them….extremely poor quality and they jump and skip more than jonathon edwards
10 octobre 2025
Avis spontané
Réponse de hmv (UK) - Hanley
Hi Justin
Thank you for taking the time to leave us a review. We are sorry to hear your item was faulty apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
HMV is the best.
HMV is the best place to buy cd's,dvd's,blue ray and vinyl, as people we need to shop here or lose it, what do you think.?? Excellent choice of music and films.
4 octobre 2025
Réponse de hmv (UK) - Hanley
Hi MICHAEL
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Hanley store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Réponse de hmv (UK) - Hanley
Hello Martin,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Hanley
Hi Valerie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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