The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, Williamson Square, L1 1EJ Liverpool, GB
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I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... Voir plus
L'entreprise a répondu
110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... Voir plus
L'entreprise a répondu
The books were delivered promptly and i had no complaints about the books themselves. All in all, it was a service well done and i was completely satisfied.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Liverpool
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Unit 1, Williamson Square, L1 1EJ, Liverpool, Royaume-Uni
4,8
Excellent
688 avis
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I have been waiting for nearly two…
I have been waiting for nearly two weeks for my order which I was told was dispatched a week ago on Friday for a limited edition of Dr who
18 mars 2026
Réponse de hmv (UK) - Liverpool
Hi Sean
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then have a look and get back to you as soon as possible.
Ordered online
Ordered online
Kept upto date on how my order was getting along
Staff in the store were very friendly when I collected my parcel
All round excellent service
21 mars 2026
Réponse de hmv (UK) - Liverpool
Hello Ian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always with a great selection of titles
Always with a great selection of titles. Never disappointed when searching for a particular title.
20 mars 2026
Réponse de hmv (UK) - Liverpool
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Liverpool
Hello Paul,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Liverpool
Hello Owen,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Liverpool
Hello Ms
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Liverpool store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
I always find that the staff are…
I always find that the staff are extremely helpful and polite.
5 mars 2026
Réponse de hmv (UK) - Liverpool
Hi Chris,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All good no problems a great product…
All good no problems a great product and experience would highly recommend this company.
5 mars 2026
Réponse de hmv (UK) - Liverpool
Hi John,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Arrived on time
Arrived on time.
Easy ordering and payment.
Can't ask for any better.
Fab! 😃
3 mars 2026
Réponse de hmv (UK) - Liverpool
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service
Great customer service. So easy yo order online and collect ftom store. Would highly recommend.
1 mars 2026
Réponse de hmv (UK) - Liverpool
Hi Patricia,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
December 10 Meet up
Bought the CD and Meet the band bundle for my 13 year old daughter,
Everything was as advertised
Staff at the store were well organised to handle a large crowd and the experience from start to end was great
25 février 2026
Réponse de hmv (UK) - Liverpool
Hi Kevin,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Rude security
Rude security, not organised properly, too rushed and false advertising
25 février 2026
Réponse de hmv (UK) - Liverpool
Hello Anonymous
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Arrived to shop promptly
Arrived to shop promptly and everything organised well when I collected.
28 février 2026
Réponse de hmv (UK) - Liverpool
Hi Ian,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really helpful staff.
Really helpful staff.
Found an album for me..
Then Ordered an album for me that was not in stock, which was delivered very promt.
Really good service
28 février 2026
Réponse de hmv (UK) - Liverpool
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Liverpool
Hi
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Réponse de hmv (UK) - Liverpool
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great music at a great price.
Bought two really well priced CD collections on line. Easy in store collection. Served by a very pleasant sales assistant.
20 février 2026
Réponse de hmv (UK) - Liverpool
Hi Jon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First class delivery and a wide choice…
First class delivery and a wide choice of media.
18 février 2026
Réponse de hmv (UK) - Liverpool
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD's
Always have what I want in DVD's old or new for young or old good prices too special offers are good to big selection of records too
4 avril 2025
Réponse de hmv (UK) - Liverpool
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good selection of vinyl available
Good selection of vinyl available, click and collect was easy.
12 février 2026
Réponse de hmv (UK) - Liverpool
Hi Dominic
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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