hmv (UK) - Nottingham Avis 

Called instore & ordered an item for instore collection.
Whole process was effortless.
Thanks to Elle the assistant in HMV Nottingham. /

Product arrived on release date on store. I received email confirmation. Product in perfect condition.

Staff was very helpful

I love HMV, honestly that is all I am going to say.

I am seen as a valued customer and do not always have to approach the staff for any queries as they are very polite and observant and will greet me when seen. My email address is well known to them so unless i say otherwise they will create my receipt online without any fuss. The running joke with all of them is that i am well known for making a purchase almost everytime i visit the store which is daily.

Excellent assistant at fop, really interested in helping find what I wanted and extremely pleasant throughout. The goods arrived safely and promptly. The experience was at FOP Nottingham.

Effortless collection. Product exactly as expected.

Placed an online order for the Legends Z-A game in plenty of time to hopefully receive this in store on the release date. Received an email advising this had been despatched. The order has still not arrived in store after 5 working days, and have received no further communication or any updates. I went into the store and was advised the store do not hold stock of games, and to await for the order to arrive in store. I ended up ordering from Argos on the release day, and collecting this within an hour of ordering and it was significantly cheaper.

No problems, and helpful friendly staff.

Quick and simple to order from, I got it delivered in store for pick up and had no issues what so ever, and the staff were so polite, and a joy to talk to.

Fast service friendly staff

I love hmv however I wish there was a love heart thing available on the website so everything i see something I like I can add it to that section instead of straight to the basket

Prompt service

The in-store service, how polite and quick the sales assistants were.
The update notes on when my package/s were arriving.
Simply outstanding.

Very quick receiving order for collection of c.d

The Blu Ray wasn't in stock, but they could order it for me, and post it direct to my house (free delivery).

Good shopping experience found exactly what i wanted and good customer service.

Great service,great staff

Ordered an item online,no issues there. Got my email telling me to go collect my package, so went today 22/08/2025. Stood in place waiting to be served, as staff member serving two people. Two students wandered over, and stood off to the side of the people being served, they looked like they were with the customers at the till. Only when the people currently being served walked away leaving the other two behind did it become apparent that they had nothing to do with each other. The staff member then proceeded to serve them, which was a bit annoying, but perhaps I had been queuing in the wrong place?

So when I got called over, I asked for clarification on the queuing situation, and was advised that I had been in the right place. Now, it's quite possible that the annoyance I felt showed on my face as I advised your staff member that I had been waiting there before the people he had just served, who he had just admitted weren't queuing correctly. And he just looked at me: no apology, and no acknowledgement that I was annoyed with him. He just got my package, then gave me both it and my receipt in silence. So I left.

Now, I wasn't going to leave a Trustpilot review. Instead I was just going to leave feedback via your Hear My Voice survey. I don't expect an apology at this point, because if you have to complain or beg for one it's meaningless. The time for an apology was at the point where I stated I wasn't happy in your store. At the point where your staff member went completely silent.

However, I cannot complete your after sales survey, because it wants a 4 digit survey number, and my receipt has a survey number in the following format XXX-XXX-X. Which unsurprisingly I cannot input.

So, all in all, apart from the initial online purchase and your email communications, my experience with HMV with this transaction has been dire. I have scored you two because your website is great, and you have a wide range of items for sale. Plus I am lucky that there's also a Fopp in my city I can collect from instead. If that hadn't been the case, I would have scored you less