hmv (UK) - Nottingham Avis 

Ordered an item online,no issues there. Got my email telling me to go collect my package, so went today 22/08/2025. Stood in place waiting to be served, as staff member serving two people. Two students wandered over, and stood off to the side of the people being served, they looked like they were with the customers at the till. Only when the people currently being served walked away leaving the other two behind did it become apparent that they had nothing to do with each other. The staff member then proceeded to serve them, which was a bit annoying, but perhaps I had been queuing in the wrong place?

So when I got called over, I asked for clarification on the queuing situation, and was advised that I had been in the right place. Now, it's quite possible that the annoyance I felt showed on my face as I advised your staff member that I had been waiting there before the people he had just served, who he had just admitted weren't queuing correctly. And he just looked at me: no apology, and no acknowledgement that I was annoyed with him. He just got my package, then gave me both it and my receipt in silence. So I left.

Now, I wasn't going to leave a Trustpilot review. Instead I was just going to leave feedback via your Hear My Voice survey. I don't expect an apology at this point, because if you have to complain or beg for one it's meaningless. The time for an apology was at the point where I stated I wasn't happy in your store. At the point where your staff member went completely silent.

However, I cannot complete your after sales survey, because it wants a 4 digit survey number, and my receipt has a survey number in the following format XXX-XXX-X. Which unsurprisingly I cannot input.

So, all in all, apart from the initial online purchase and your email communications, my experience with HMV with this transaction has been dire. I have scored you two because your website is great, and you have a wide range of items for sale. Plus I am lucky that there's also a Fopp in my city I can collect from instead. If that hadn't been the case, I would have scored you less

I always enjoy shopping at HMV. The staff are friendly and helpful, and if an item is not in stock, it's often possible to order an item either to your home address, for a small fee, or have it sent to the store of your choice. I particularly enjoy browsing through the many CDs, DVDs and Vinyl , of which there are many different genres to choose from. I also look forward to browsing the new releases that come out every Friday, and it's often exciting to find a new release you weren't expecting at the time! I would recommend HMV to anyone who enjoys Music and Films.

Very good experience will definitely shop with you again

Great product and great price but Royal Mail provided a poor delivery service.

My experience was satisfying. I went in to purchase a pop vinyl doll. Unfortunately they didn't have one in stock, but they were quick enough to ask if I wanted one ordering and with in 4 days I had it In my hand. So all in all happy with my experience.

I really like the in-person browsing and shopping experience. Always very reliable and fast shipping on pre-orders. My favourite place to buy blu rays!

Ask for item that was behind counter and they were very helpful, ask if their was a limit for purchase and they said no so manage to buy what I wanted

Great service and knowledge staff

Great experience, very efficient and helpful staff !!

Long standing customer, loyal. Efficiency, politeness and helpful personel

The young person behind the till was really very helpful and very efficient to put my order place, which I received about 3 days later, will definitely shop there again.

Helpful staff, checked and ordered for me easy easy, well done

Super easy website availability

Very Happy Overall! With Both Service + Item Received

Quick click and collect. Items have been packed well. Friendly staff. Like this particular store as it is user friendly. Always find what I want . Very pleasant customer experience

Very good experience shopping online at HMV pre-ordered Tarja was delivered on time as expected date Very happy packaged well

Good selection of records, always a nice and straightforward experience shopping there

Good friendly service and efficient. A good choice of films. No hassle in exchanging a film.

Come on HMV, sort it out! The Nottingham store is like a toyshop - too much merchandise. You’ve massively cut down on dvd stock to the point where even the most well known films aren’t on the shelf. I want to be able to browse and buy DVDs not POP figurines!