I ordered the DVD in store, the sales assistant was very helpful and explained how I would be notified when the item was ready to collect. Arrived on time great communication.
L'entreprise a répondu
Établissement
Changer d'établissement10A Coney Street, YO1 9NA York, GB
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Lisez les avis des autres
Cheaper than a well-known ... marketplace, with an easier to access warranty should it prove necessary. But they're JBL which has been fine previously. Friendly, trouble-free collection from our local... Voir plus
L'entreprise a répondu
Serviced by 2 very friendly staff in York - always like a bit of old skool politeness and helpfulness. Delivery of my order was quicker than expected too, and much appreciated as I was going on holida... Voir plus
L'entreprise a répondu
I preordered the new Paul McCartney album. Updated regularly updated and picked the album in store. Everyone was very helpful. A very pleasant experience.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - York
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
10A Coney Street, YO1 9NA, York, Royaume-Uni
4,7
Excellent
513 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
ordered DVD in store
I ordered the DVD in store, the sales assistant was very helpful and explained how I would be notified when the item was ready to collect. Arrived on time great communication.
19 juin 2026
Réponse de hmv (UK) - York
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
preordered the new Paul McCartney…
I preordered the new Paul McCartney album. Updated regularly updated and picked the album in store. Everyone was very helpful. A very pleasant experience.
30 mai 2026
Réponse de hmv (UK) - York
Hi ANTHONY
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Arrived on schedule and well packaged
11 juin 2026
Réponse de hmv (UK) - York
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD faulty
DVD faulty. Need to exchange. Post ok, service ok. Investigation into how to return item as bought on line.
4 juin 2026
Réponse de hmv (UK) - York
Hi Alan
Thank you for taking the time to leave us a review. We are sorry to hear your item was faulty apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Very friendly and professional staff…
Very friendly and professional staff willing to help. Thx.
5 juin 2026
Réponse de hmv (UK) - York
Hi Pawel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very happy with the service
The parcels came on time and I was having a happy with the service and thank you very much from Jason
2 juin 2026
Réponse de hmv (UK) - York
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service at York
Very knowledgeable member of staff at the Coney Street store in York. I was able to order a vinyl that was not in stock. Arrived earlier than expected and I'm so happy with it.
23 mai 2026
Réponse de hmv (UK) - York
Hi Zoe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The response was fine and good
The response was fine and good. Nothing above and beyond but it didn't really warrant it. Yeah, it went about as well as you could expect.
30 mai 2026
Réponse de hmv (UK) - York
Hello Joe
Thanks for taking the time to leave us a 4-star review!
We hope to earn that last star from you soon ;-)
Took far too long fot the item to…
Took far too long fot the item to arrive in store, especially as there was a copy in store anyway that could have been supplied unmediated! I won’t be using this service again.
26 mai 2026
Réponse de hmv (UK) - York
Hello,
Our click & collect service is fulfilled via delivery from our warehouse to your selected store and not from within the store itself. We can see that your order was dispatched and delivered within 3 working days as per the advertised service.
We do hope this helps to clear up any confusion.
Réponse de hmv (UK) - York
Hi A
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly and helpful
Very friendly staff when I went to pick my order up. I was very happy
11 mai 2026
Réponse de hmv (UK) - York
Hi Anne
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV is a great shop and company.
HMV is a great shop and company.
The staff are always very kind and helpful. Thank you.
10 mai 2026
Réponse de hmv (UK) - York
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great thanks to staff.
Difficult to find stuff i wanted but was helped out by a very friendly member of staff and Josh on the till was kind and helpful. Staff are 10/10 for customer service.
8 mai 2026
Avis spontané
Réponse de hmv (UK) - York
Hi James
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Réponse de hmv (UK) - York
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - York
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
From ordering my item
From ordering my item, to delivery, I received excellent service. The store assistant was really helpful and my item was with me in a few days, despite the Bank Holiday
2 mai 2026
Réponse de hmv (UK) - York
Hi Dianne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - York
Hi J
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered ,2 days later arrived great…
Ordered ,2 days later arrived great service items well packed and great ideal birthday gift for my son
3 mai 2026
Réponse de hmv (UK) - York
Hi jennifer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service using the online purchase…
Great service using the online purchase with shop pick up.
1 mai 2026
Réponse de hmv (UK) - York
Hi Christopher,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - York
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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