Amani Asmal went above and beyond when I received a damaged hockey backpack. She helped me to analyse the designs of various bags, actually picking them from the shelves rather than just looking at p... Voir plus
L'entreprise a répondu
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Very fast delivery. Ordered chest guard during christmas period. Order was recieved on the 5th Jan due to shop being closed for christmas peiod. Item and was delivered within 5 days. Very swift delive... Voir plus
L'entreprise a répondu
I ordered some astro shoes. They arrived perfectly punctual but unfortunately I had ordered the wrong size. I was not looking forward to trying return these and get new ones but I was wrong. HFS's re... Voir plus
L'entreprise a répondu
Bought four OBO face masks - total order size about £250. Delivered according to plan and the larger size ones are just what we wanted. Two smaller sized masks have loose foam padding inside which h... Voir plus
À propos de l'entreprise
Coordonnées de contact
3,5
Moyen
195 avis
Aucun historique récent de demande d’avis
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Great service
Great service - Ordered a top which wasn't as expected so exchanged for one which cost more. Easy to organise on the website, good communication via email - and they didn't charge us for the difference - thanks again.
20 novembre 2019
Avis spontané
Réponse de Hockey Factory Shop
Hello,
Many thanks for your review, glad we could get you what you needed.
Kind regards
Amani
HFS
Excellent service
4 novembre 2019
Avis spontané
Great Service as always!
Brilliant, super-fast service, and really good refund system. Never had any issues and always recommend Hockey Factory Shop
18 octobre 2019
Avis spontané
My shoes arrived and weren't matching
My shoes arrived and weren't matching. I was happy to keep them but with a discount. The shop offered me 5 off of the 40 I'd spent purchasing them. This was almost the cost of the delivery - not a suitable discount considering I received half my order. When I asked for a swap for the shoes I wanted they said they were suddenly out of stock? So 3 weeks later I still don't have shoes and I've had this hassle. Would not recommend purchasing from here!
15 octobre 2019
Avis spontané
Delivered on time and kept me informed…
Delivered on time and kept me informed all the way.
15 octobre 2019
Avis spontané
Please read the terms and conditions…
Please read the terms and conditions BEFORE placing your order with this company. They rarely stock items and the terms say this which, unfortunately, I missed before I placed my order for some indoor hockey leg guard covers. It would have been quicker to order them directly from OBO in New Zealand!!
I wrote an email to ask when it would be despatched which was ignored. It wouldn’t have been so bad if I had received a response with an approximate date but to receive no response whatsoever is why I scored them a 1 star.
10 octobre 2019
Avis spontané
Réponse de Hockey Factory Shop
Hello Sarah,
I have looked into your order and I sincerely apologise for the delay with getting your order processed and dispatched.
We do aim to hold all of the items that are listed on our website in stock but from time to time, we do run out of some items, particularly those that are providing very popular. We have one of the biggest stock holdings of any online Hockey Equipment Retailer, but we have to be very predictive with our stock levels and occasionally we do get it wrong. However, we are constantly working to try and improve this, and your feedback has been taken on board.
Unfortunately, we ran out of the item you ordered and were waiting for our next delivery to arrive from the supplier. This delivery took much longer than we anticipated. I am sorry that you were not proactively contacted by a member of our customer service team to inform you that your order would take a little longer than we would like to be processed and dispatched. This issue has been raised to the office manager to ascertain why your order slipped through the system without being flagged up as a delay and why you were not contacted.
I was alarmed to read that you had sent us an email and received no response, as all of our customer service emails are answered in the order they are received and we operate a "clear inbox" policy for the end of each week. I have searched our system for any emails from you and I cannot locate an email from yourself. I cannot account for why we did not receive this email and can only apologise that we did not receive it, and subsequently fail to provide you with an update on your order.
Again, I deeply apologise that you were not proactively informed of the delay with your order – it is never our intention for customers to be left waiting for great lengths of time for their orders to arrive. Your order information and complaint has been passed on to a manager.
I apologise for the inconvenience that has been caused.
Kind Regards,
Amani
HFS
Great service and very knowledgeable staff
I recently started playing hockey after a number of years, and needed a new stick. The staff were very helpful and knowledgeable and helped me pick out perfect stick. The store also always offers very good discounts.
7 octobre 2019
Avis spontané
Fab delivery times and prices
10 septembre 2019
Avis spontané
Pretty disappointed with returns system
Pretty disappointed that there is no real exchange policy and returning and re ordering ends up being very costly to the customer. Most other brands seem to do free returns or exchanges for another size/ product however here you have to return ( pay ) re order ( pay delivery again ). Which can end up adding up. Probably will avoid re ordering and instead just return and not use again. Disappointing since the products and service are otherwise good quality.
30 août 2019
Avis spontané
Excellente Service and attention!!!.
Excellente Service and attention!!!
The operation was very fast, the products arrived in the defined time.
Thanks you so much
Fernando from Argentina
9 août 2019
Avis spontané
Best range for what I needed and super…
Best range for what I needed and super speedy dispatch!
15 juillet 2019
Avis spontané
Superb communications
Superb communications, great customer service, highly recommended and look forward to using The Hockey Centre again
11 juillet 2019
Avis spontané
Hockey factory shop were fantastic and…
Hockey factory shop were fantastic and my order arrived the very next day and was well packaged so upon opening the item it was immaculate!
Thank you so much.x
11 juillet 2019
Avis spontané
Great customer service
Great customer service. Handled my return swift and efficiently.
19 juin 2019
Avis spontané
Réponse de Hockey Factory Shop
Hi Jorik,
Thank you for your 5* review. Our customer service team will be happy to hear you were pleased with the service.
Kind regards,
HFS
Excelente!
Excelente!
Todo lo que compré llego antes de la fecha estimada, sin problemas. Además el mejor precio que encontré en el mercado! Tenía dudas si comprar en esta página porque habia leído algunas malas reviews, pero es 100% confiable
8 mai 2019
Avis spontané
Réponse de Hockey Factory Shop
Hi Maria,
Many thanks for leaving us a 5* review. Happy to see you received your product quickly.
We put customer experience and satisfaction as our priority, and always strive to be competitive on price, so your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again soon.
Kind regards,
HFS
Really please with my purchase and…
Really please with my purchase and delivery time
1 avril 2019
Avis spontané
Réponse de Hockey Factory Shop
Hi Karen,
Many thanks for leaving us a great review. Happy to see you are pleased with your product.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again soon.
Kind regards,
HFS
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