Holiday Hypermarket Avis 

Easy to use and good Black Friday deals

We have been booking through Holiday Hypermarket since 2014, I came across them online back then and I have used them ever since. Fault less.

The chipest holiday and very easy to book thank you

I hope that can be passed on to Vicky who assisted me on live chat. We have had to change our holiday in Jamaica due to the hurricane and it didn’t make much sense visiting at that time. As my family were made homeless during the hurricane so I have been able to delay my holiday and help them out financially during the time being and join them in June. There has been an added cost which I’m not entirely happy about as I believe all date amendment fees should be waived temporarily for passengers travelling to Jamaica. However Vicky was super empathetic and acknowledged the smaller details. Brilliant member of staff thank you so much Vicky.

Found a great holiday deal. Will use your site again in the future

Really easy booking experience and great price

good price, good place, good time schedule

Help from TUI and all worked out eventually.

I'd just returned from a holiday booked via H-H and had enjoyed it so much that not long after I got home I re-booked it again via H-H. I did it online, which was simple - and with great offers - but was unable to add requests (I want the same room again!), so I phoned Customer Services and they were ever so helpful and updated my Notes section. I can now relax and look forward to my holiday!

Easy to book.will tell my family about you

Excellent service from Holiday Hypermarket, didn’t take long to get to speak with an advisor via the web chat and the support is always first class. A few bob cheaper than the TUI website even though they are the same company. I’ve booked with them a few times now and not had any issues.

Tui make you jump through so many hoops to prevent honoring their Compensation vouchers, I wonder what percentage are actually paid. If you reply Tui, answer me that?
My wife suffered food poisoning along with many other guests on our last holiday along with having to move hotels due to overbooking.
The £100 voucher, Tui generously compensated us with, we are unable to use as my wife is holidaying with her sister this time and not me, despite me paying for it. So she has lost her rights for compensation because I was the lead passenger and she is only married to me!
I appreciate administering vouchers have to have rules but there is no discretion shown despite a Tui operative agreeing with how unfair this is. It could be seen as discrimination.

Thanks for the reply below although you won't answer the question of what persentage of vouchers are honoured?
So if you are not the lead passenger you are discriminated against and don't have the same rights?
Does this mean we should book individually to have the same rights and certainly avoid group bookings?

Easy to navigate site as always with a good price.

Easy to follow steps. I usually end up making a mistake when doing things online but this time no problem.

Was quick and easy and affordable deposit to book and plenty of time to pay the rest off

Easy to use , great prices and some fab holidays. Use holiday hypermarket most years

Booked a holiday in may
To be told my holiday as been changed on 22nd Sept
My flight was from Bristol. Then I was informed I was flying from Birmingham .
Tottally unacceptable
As to talk to manager agent was rude and said no
Very unhappy tried to complain that was rude and not
helpful
Hypermarket reply
Gave me this email stockton tui.co.uk
And they said they look into this matter with 48 hrs
Still no reply
still very unhappy
I thought tui and Hypermarket holidays were safe to book with
Never again terrible customer service
Still no reply from 22/9/2025
It's 29th now very disappointed
They don't care customers service don't exist
Still no answer 1st October 25
Tui never replied as they promised 6th October now
Never use again

Why have you not got a loyalty scheme?
I would be a platinum member by now.