Hometyre Avis 

302
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

2 new front tyres on my car all fitted by Gavin on the driveway. Gavin was cheerful and polite from start to finish. All ordered, booked and fitted within 18 hours. Great service from Gavin & Ho... Voir plus

Noté 5 sur 5 étoiles

Jade in the office and Sam who fitted the tyres were both very helpful friendly and professional. Jade helped me choose the correct tyres for my caravan. Sam completed the job efficiently, removing th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Contact centre were polite, knowledgeable and did not try to upsell. Price quoted for a replacement tyre was also better (sometimes a lot better) than rivals, though not needed... Tony (fitter i... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Call taker Andy, lady who called me to update me and local tyre fitter Jack were all excellent friendly and efficient. After being let down by two companies for 4 tyres for my beloved 30 year old truc... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de pneus

Informations provenant de diverses sources externes

Hometyre supplies & fits new tyres at your home or work at NO extra cost at a time and place to suit you. Hometyre can carry out: * Tyre fitting at your home or work, for cars, vans, 4x4's, caravans, motorhomes, trailers, etc. * Puncture repairs * Wheel balancing. * Tyre pressure sensor valve repair, service or replacement. * Locking wheel nut removals. * Tyron band fitting


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4,8

Excellent

TrustScore 5 sur 5

302 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,8

Tous les avis

(302)

30 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I live in portishead area

I live in portishead area. Sergio is my area tyre fitter. I cannot praise him and the service I received highly enough. Saved by him yet again !

5 août 2022
Avis spontané
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Réponse de Hometyre

Thank you Jane. Sergio's a star, we agree! : )

Noté 5 sur 5 étoiles

Consummate professionals

Consummate professionals. I checked with the team whether they were able to work with Porsche centrelock wheels, and they confirmed they could. We booked in for a puncture repair, with a tyre lined up in case they were not able to repair the tyre. They were booked in for 11:15, and the technician was outside my house at 11:14. Had all the necessary tools (and the experience) to deal with the centerlocks, with spare tyre in the van. Happily, he was able to repair the tyre. He also checked the pressure in my other wheels. Great service, would recommend.

1 août 2022
Avis spontané
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Réponse de Hometyre

Thank you for taking your time to post a review. We really appreciate it. : )

Noté 1 sur 5 étoiles

Terrible & misleading

While I don't want to waste my time writing lengthy review on this company, I would suggest to avoid this company at all cost.

In a nutshell, they fited and sold me none run-flat tyre, I thought I was getting a lifetime deal with the price ( 541 for x6 2018 reg) and tyre recommendations which came up when i inputted my reg and tyre size. It was unfortunately too good to be true when I found out the tires were infact none run flat tyre. By the time I noticed it wasn't, I have already travelled 60 miles on it and they refused to change. The fact that they are the first companies in their website to give you ( named budget tyres) rather than the actual cars tyre spec is a worry. I went to BMW to produce the 5-years report showing the car had always had a run flat tyre, my credit company unfortunately advised it would have been very difficult to get the refund as they have mentioned
on the tyre report with abbreviation (st) meanings standard and that the tires are in fact none non-run flat tyres.

I won't go into the various excuses they gave during the complaint I.e. justifying runflat tyre is deemed harsh on the ride etc.. but I would advise not to sign the completion pad without checking, as it means you agree to their terms and conditions, which was not given out at the initial order form but during the mobile fitting , which again was not given.

Based on my own experience it's a definitely no for this company.

5 juillet 2022
Avis spontané
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Réponse de Hometyre

There is absolutely nothing misleading about our website - or the products shown. It is laid out in a simple format with clear filters that allow you to very specifically choose the exact product you wish to purchase.
No other user suffers any such problem or confusion and we've successfully transacted in exactly this way countless times over many many years.
As noted to you, every booking is followed up with a verbal confirmation of the products selected and that you have visually checked them yourself on the vehicle to be correct and a match to your selected product. All of this was confirmed verbally with you and a copy of the recorded call was also sent to you.
The tyre size, speed and load rating fitted are 100% fit for purpose for your vehicle. BMW models are fitted, from new, with a variety of sizes and either standard or run flat configurations. Your registration number provides information from DVLA which lists all of the options but cannot specify exactly what brand or option is currently fitted.
We also very regularly remove run flat tyres and replace with standard options as a preference by the customer so there was nothing to flag us that this was an unusual transaction either.
We've carried out the work as requested, and verified by yourself prior to fitting. You were also present during the fitting on site and had numerous opportunities to discuss/check with Chris, our technician.

The price difference between these tyres and the run flat options available for your vehicle is so significant, it's a little hard to believe that you thought this was 'the price of a lifetime' without carefully checking what you'd requested. We have absolutely nothing to gain from fitting standard over run flat tyres and would have happily provided the alternative should you have correctly identified them (or not changed your mind after fitting).
We are categorically not at fault and unfortunately, having used the tyres we were unable to remove/resell them or pay for them on your behalf.
While we have grounds to request the removal of this review as it is factually untrue, we will leave it in place.

Noté 5 sur 5 étoiles

Quick, efficient and saved me £80!

Very pleasant chap Sergio. Quickly removed the wheel, found a screw had punctured the tread and told me he could repair instead of replacing. Only took about ten minutes and saved me £80 compared to a new tyre. He even went round and made sure all other tyres were the correct pressure. Very impressed indeed.

4 juillet 2022
Avis spontané
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Réponse de Hometyre

Thank you for your review! We're always happy to repair over replace. : )

Noté 2 sur 5 étoiles

Service Fail - Caravan Tyres

My wife phoned for some mid-range tyres of a specific brand, the guy on the phone was really helpful and even offered tyres from the same manufacturer but with a higher load rating for the same price.

When the fitter arrived he just got on with the job, although he didn't jack where I asked him to as instructed by my caravan service guy. The job was completed and the guy left. He never mentioned that the brand had been switched to a budget brand and the load rating was lower than ordered, and we were still charged the price quoted for the mid-range.

Having discovered these issues my wife rang them and the lady was being unhelpful and saying they only recommend budget tyres on a caravan anyway. NOT THE POINT, we asked and were quoted for specific tyres!

Because we were going away and they couldn't then give us the requested tyres we had to use the ones fitted and the best offer of compensation was £24, still over the cost of the budget tyres.

NOT IMPRESSED!

21 juin 2022
Avis spontané
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Réponse de Hometyre

Thanks for taking our call and for understanding what happened. As mentioned, unfortunately the person who took your call, while trying to be very helpful, ended up quoting information from the wrong size of tyre - hence offering a load rating that doesn't exist in the size you had fitted and causing some confusion. He is still in training though and it was an honest mistake. : )

Noté 5 sur 5 étoiles

Brilliant service,Mark managed to…

Brilliant service,Mark managed to repair my tyre so I didn't have the cost of replacing it,All done very professionally and with a smile,will definitely use again.

1 juin 2022
Avis spontané
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Réponse de Hometyre

Thank you for the feedback Lee! We're happy you're happy! : )

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service today saving my tyre with a valve repair after I had to ditch my car at a friends house in a nearby village.

Little mix up with the order I put through the day before but all sorted and Hometyre were more than happy to sort everything out over the phone with me.

Really impressed, thank you.

23 mai 2022
Avis spontané
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Réponse de Hometyre

Thanks for the review Kids from 29!!! : ) Apologies again for any mix up. Glad its all sorted and you're happy.

Noté 5 sur 5 étoiles

Another superb service!

I recently reviewed Craig from the Milton Keynes branch of Hometyre, but this week had an urgent need to get a damaged tyre replaced, so had to get it done at my office in Northampton rather than at home. That meant I met James, who covers that area. Yet another fantastic service - really friendly, got the job done quickly and on time. After the replacement I realised I had a tyre cover policy but the claim required photographic evidence and a form completing by the fitter. Chanced my arm and messaged James (expecting it was too late to get the necessary details), but he took photos and even came back to the office the next day to complete and sign the form. Totally above and beyond what's expected! Thanks James!

14 mai 2022
Avis spontané
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Réponse de Hometyre

We're loving the consistency you're experiencing, and thank you again for publicly acknowledging the guys. We hope you'd experience exactly the same from us all across the UK! : )

Noté 5 sur 5 étoiles

Another great experience with Hometyre

I've used Hometyre in Edinburgh a few times now, and they've always been excellent. Great service at a great price. Most recently, I noticed one of my tyres had developed a bubble (pothole damage), and Tony was able to come out the very next day to replace it. Tony is a splendid fellow; polite, friendly, and very knowledgeable. As usual, he inspected the other tyres too, and he noticed the inside tread on the other front tyre was starting to get low. There was absolutely no 'hard sell' at all, but for the sake of road safety it was very helpful to have this pointed out, so I arranged for Tony to come back the following day and replace that one as well. I'll certainly keep using Hometyre in the future, they're a great outfit and I hope they do well.

9 avril 2022
Avis spontané
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Réponse de Hometyre

Message passed on to Tony - thank you for taking the time out to leave us great feedback! : )

Noté 5 sur 5 étoiles

Hometyre offered great service

I had a great experience with Hometyre. They had top notch customer service and kept me informed every step of the way. Wayne was very professional, friendly and knowledgeable when he came to do a mobile fitting. I would use the company again in the future.

24 mars 2022
Avis spontané
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Réponse de Hometyre

Thank you! We'll love to look after you again one day! : )

Noté 5 sur 5 étoiles

Best service on the market

Booked on a Saturday. Turned up on a Monday morning.
5 star service. Will always use and recommend.
Top lads!

14 mars 2022
Avis spontané
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Réponse de Hometyre

Ahhh, thank you so much for the headline statement and feedback! We're really happy you love the service. Top customer! : )

Noté 5 sur 5 étoiles

Excellent service

Excellent service, booked a time slot within 2 hours for 2 tyres to be changed at home. Very friendly team. Tyres very reasonably priced. I will definitely be using Hometyre again and recommending the service to all my friends, family & colleagues!

16 février 2022
Avis spontané
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Réponse de Hometyre

Thank you for reviewing us Carla. Really appreciate the recommendations too. :)

Noté 5 sur 5 étoiles

Really excellent service from booking

Really excellent service from booking, updates on booking to the actual tyre change. They also provide a report on the condition of your other tyres. Well done!

7 février 2022
Avis spontané
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Réponse de Hometyre

Thank you so much for your feedback! : )

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service!
I needed to replace both front tyres and a friend recommended Hometyre.
I phoned at midday, tyre fitter Sergio arrived at 2.15 and all done by 3pm!

22 janvier 2022
Avis spontané
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Réponse de Hometyre

Thanks Maggie! We love it when a plan comes together : )

Noté 5 sur 5 étoiles

Great service from Hometyre

I don’t normally write reviews but I had such fantastic service from Hometyre that it motivated me to write one.
They were very helpful when I phoned to tell them I had a slow puncture and booked me in for early next morning. Next morning I get a phone call apologising that he was delayed and would be half an hour late. When he arrives the repair turns into a replacement when he finds not only a large thorn through the sidewall but also a nasty bulge in the tyre where I’ve hit a pothole. Normally they would bring a replacement with them but I have uncommon mud and snow tyres fitted and they hadn’t been able to track one down. That afternoon they call to say they have the tyre and come straight back and swap it and all for a very reasonable price. I can’t recommend them highly enough.

20 janvier 2022
Avis spontané
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Réponse de Hometyre

We're thrilled that you've felt the need to write a review - thank you so much! :)

Noté 5 sur 5 étoiles

If you are stuck at home with a flat…

If you are stuck at home with a flat tyre look no further!
Such friendly and efficient staff on the phone, visited same day and did a smashing job. Thank you especially to Nick.

13 janvier 2022
Avis spontané
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Réponse de Hometyre

Thank you for the review Tara - much appreciated! : )

Noté 5 sur 5 étoiles

They got everything right

Prompt (same day service in my case), reliable, very friendly both on the phone & in person and trustworthy. Would definitely use again.

12 janvier 2022
Avis spontané
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Réponse de Hometyre

Thank you for taking the time to review us, and we're really glad you like the service throughout! : )

Noté 5 sur 5 étoiles

Friendly and efficient

This is the second time I've used hometyre in Edinburgh (not their fault the local streets are full of nails!). Both times service has been prompt, friendly, and well-priced (especially considering the convenience). A very easy recommendation.

10 janvier 2022
Avis spontané
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Réponse de Hometyre

Hopefully you can enjoy some trouble-free motoring before seeing Tony again! Thank you for the great feedback.

Noté 5 sur 5 étoiles

Will use again

Quick, easy, excellent service and good value. Will be using again.

22 décembre 2021
Avis spontané
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Réponse de Hometyre

Thanks for taking the time to comment Mr C! We're really happy to have you as a customer. : )

Noté 5 sur 5 étoiles

Excellent service

I needed a replacement done at my home. I contacted hometyre and they came out same day within a couple of hours of me contacting them. The staff member that called me and the tyre fitter were both really pleasant and helpful. I would thoroughly recommend hometyre and will certainly use them again

6 décembre 2021
Avis spontané
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Réponse de Hometyre

Thank you Nick. A pleasure to deal with you. : )

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