Howdens - Norwich Avis 95

I received the most amazing customer service at the Howden's Charlton branch. The team and John was super helpful and made the whole experience so smooth and easy for us. I would highly reccommend.

What can I say? It was by chance I came across Howdens and Angie who designed my beautiful new kitchen. The advice I got was amazing I thought I wanted one thing only to be shown an alternative which proved to be so much better. I did make a few changes from the original design on what colour units, worktop and oven none of which was too much trouble for Angie. The delivery guys were great, no damage or missing parts. Everyone who has seen my kitchen thinks it looks fabulous and so do I. I wish I could show you some pictures.
A wonderful service, product and amazing staff.

What more can I say great staff with the great quantity and quality of items normally in stock at a very good price

We had experienced a number of significant issues with our Lamona tumble dryer since its installation in October 2023.

The last engineer to visit us recommended that it should be replaced under warranty although we were unable to establish whether this would happen and if so how and when.

By this stage the appliance was unusable so I visited Howdens in Norwich on Monday 23rd March where I met Sam Archer and explained our problem to him.

Within fifteen minutes Sam had approved a replacement appliance (a new model) and although the branch had none in stock he sourced one which was delivered and installed on Thursday 26th March. Brilliant!

It is rare to find excellent customer service these days but in this case Sam went way above and beyond the norm and we couldn't be more grateful or appreciative of his efforts. Thanks Sam.

Always a pleasure at my local branch. Friendly helpful and good advice every time.

I am not havppy when tying to place an order.
The only way I can get a competitive price from Howdens is to go to other companies
Magnet Travis Perkins Wren for a cheaper price then come back to Howdens and argue with the manager for their best price. I do not always have the time for this so go elsewhere.

We are a property management business and have found Howdens to be the best quality kitchens and the most reliable friendly staff.

The customer service was excellent. They took time to listen to my requirements and gave multiple solutions.

I bought my kitchen from howdens norwich. They were friendly, knowledgeable and brought my vision to life! Clair who did all the designing was helpfull and understanding (every time I changed my mind about something) she was an absolute angel and had all the answers to potential problems. The kitchen is very good quality and worktops are amazing. Would definatly recomend!

Vitor was extremely patient with my somewhat anxious and vulnerable lady client who has number of personal issues. He took time to explain things clearly and appreciated she had a fairly strict budget when designing her new Kitchen,a thoroughly decent man to deal with and no hard sell ….which i detest at the best of times! Pleasure to deal with him on every occasion I have.
Neil

Walked in first thing on a Monday morning Elliott who’s always helpful stopped what he was doing to design me a kitchen, everything was in stock so collected the lot on Thursday in full, fitted it on Friday and Saturday. Excellent service allowing us to get this rental property quickly back on the market. Thank you 🙏

It was great to see on their website that a home visit was possible to explore the available options.
Angie, from their Norwich branch, came round, measured up and then produced a CAD drawing of the kitchen we wanted - even down to adapting the colour of the units to suit our colour scheme. Adjustments were not a problem, and now we have the new kitchen we asked for.

We had a wonderful experience buying our kitchen for our first home. Angie at Howdens Norwich was incredibly kind, patient, and helpful from start to finish. We couldn’t be happier with the service and highly recommend to anyone planning a new kitchen!

I find Howdens a great business to deal with and the staff are more than helpful .
I wouldn’t go anywhere else for kitchens

Top service always happy to help and provide brilliant service. Highly Recommended

I recently purchased some internal oak doors and knobs from the Whiffler Road Norwich branch. All the staff there were absolutely brilliant.
A particular mention must go to Danuta who went above and beyond. She was so so helpful and nothing was too much trouble.
I’m so happy with the quality of the products & cannot recommend this company, their products & their staff enough
Thank you, I will be back!!!

Lady on counter who served me,brilliant customer service.
Thanks

Friendly staff

From the initial visit to the Whiffler Road branch we knew we were in good hands.
Steve Revell and Elliot Sauverin were excellent and exceeded our expectations.
We took 2-3 months back and forth to ensure we covered everything whilst we were preparing the plumbing, electrics and other building works necessary to facilitate the installation of our new kitchen.
Howdens not only supplied the kitchen units but we also had the Howdens Work Surfaces division survey, manufacture and install our Quartz worktops. This again surpassed our expectations and we are truly delighted with the whole experience.
We wouldn’t hesitate to recommend Howdens Norwich Whiffler Road entire team to anyone considering a new kitchen!

I use Howdens all the time (Whiffler Road Norwich) and they have been excellent. I contacted them the other day as I had forgotten to order some materials for an urgent job but Danuta Dabska managed to get it in next day! Fantastic service from her and all at Whiffler! Thanks