HSF Group Volvo Avis 

I have had very poor customer service from Volvo Leatherhead including, at the last service, on collecting the car after the service I had to clean the car as it was still covered in soap suds. The previous year, as I was driving home a warning light came on saying tyre pressure too low. The next year they failed to give me a MoT certificate after MoT check (they promised to send it to me - still waiting after over a year) and recently, failing to respond to a phone call to get a repair done - told I would receive a call back - after almost three weeks still waiting for the call. Have now decided to use another provider.

I bought a new XC40 Plus Pro B4. I was supported by Axel Bone who made this an enjoyable, efficient and unpressured process. He was friendly, informative and responded to all enquiries promptly. I have been buying from, and having my cars serviced by, the Guildford branch since 1993 and have always found all the staff to be friendly, competent and highly supportive.

I had such a wonderful experience with Tom and Barry at Volvo Guildford! ⭐️⭐️⭐️⭐️⭐️

They were both incredibly kind, patient and helpful throughout the whole process of purchasing my new car. As I was due to travel, they actually worked together at the same time, so I had two people helping me through the whole process, making sure we could get my application started and everything moving in time.

I really appreciated the extra effort and care they both gave me. I feel very lucky to have had their help, and they made the whole experience so easy and enjoyable.

I absolutely love my new car! Thank you both so much for everything! x

Would give them 0 stars if possible. The mrs and I found the customer service dry if it existed at all. Just go elsewhere. Aftersales is a critical part of the experience, so use how they deal with you before they get your money to gauge how they'll behave afterwards. Please don't make the mistake of thinking it will be smooth. There are loads of other dealers that deserve your money.

I am sharing my experience with Thames Ditton Volvo to warn other drivers about their total lack of professional care, substandard workmanship, and aggressive customer treatment.
• Vehicle Damage & Negligence: Dropped off an XC90 on 10th July 2026 for service. A garage employee negligently drove the vehicle into a low service bay, destroying our roof box, crushing the vehicle roof, and damaging the windscreen.
• Severe Disruption & Costs: The garage knew we were moving house on 17th July. Repair delays and providing an inadequate XC40 loaner left us unable to move our family possessions, forcing £800 in extra removal van fees and additional parking costs.
• Aggressive Practices & Duress: Upon collection on 25th July, staff demanded full payment for the service. When I disputed the fee, staff refused key release, blocked management access, and threatened police action. This hostile intimidation reduced my 5-year-old daughter to tears, forcing me to pay under duress.
• Defective Workmanship: The replacement windscreen was fitted improperly, creating an unbearable whistling noise at speed—an unrectified safety defect.
With no satisfactory resolution offered despite formal pre-action notices, County Court proceedings (MCOL) have been issued against this franchise alongside reports to Surrey Trading Standards and the Motor Ombudsman. Avoid this dealership at all costs.

Booked annual service with replacement car, 6 weeks ahead only to turn up on the day and be told there was no replacement car. Considering it took me 25min to drive there, I wasted almost an hour for nothing!
There was no interest to resolve the issue from the representative. I spoke to the service manager who said he will look into this and call me back…two weeks have passed and no phone call- even as a courtesy.
Real shame as Volvo brand is considered luxurious, this branch is so so poor in customer service, stay away!

I bought an EX30 from Leatherhead location 6 months ago. The sales person was just okay. Now my car has a CDD fault and with the service department. THEY DO NOT CALL ME BACK. I literally have left so many messages with the receptionist as they have had the car for awhile now. Part on backorder is all I know. It is so annoying as I LOVE my car but when I renew the lease I will do it with another location.

I have been a customer of this Volvo dealership in Pirbright for many years and have trusted them with servicing our vehicles on numerous occasions. Unfortunately, my most recent experience has left me extremely disappointed.

Following a routine service, my vehicle developed serious issues relating to the AdBlue system and engine management warnings. What concerns me most is not only the issue itself, but the way it has been handled afterwards.

The dealership now states that warning lights and fault codes were present before the service and that these were recorded during the service process. However, at no point during the day was I contacted and informed that my vehicle allegedly had active engine warnings or faults requiring urgent attention. In fact, I did receive a phone call during the service regarding other work that required authorisation, which makes the lack of any mention of these supposedly significant faults even more difficult to understand.

As a customer, I would expect a main Volvo dealer to immediately notify me if they believe my vehicle has engine-related faults or warnings that could affect its reliability, safety or potentially lead to further damage. Instead, the vehicle was returned to me without any direct discussion about these matters.

What is equally disappointing is the complete lack of accountability and customer care shown when I raised my concerns. Rather than investigating the situation properly, I have been repeatedly referred to paperwork and offered a paid diagnostic appointment.

I chose a Volvo main dealer because I expected a higher standard of professionalism, communication and customer service. Sadly, my experience has fallen far below those expectations.

I will let others draw their own conclusions, but after many years as a customer, this experience has significantly damaged my confidence in the dealership.

What makes this particularly disappointing is that the dealership charges premium rates, which customers are generally willing to pay because they expect premium service, expertise, communication and customer care in return. Unfortunately, my experience suggests that the focus is now more on charging high prices than on delivering the level of service and support that customers would reasonably expect from a Volvo main dealer.

A loyal customer should not have to spend weeks chasing answers, challenging explanations and trying to obtain clear information about serious concerns. Customer care, transparency and taking responsibility when issues arise should be at the heart of any reputable dealership. Sadly, I have not experienced those values in this case.

Based on my experience, I would not recommend this dealership and would seriously question whether the level of service provided justifies the premium prices charged.

Bought a new vehicle, told it has a fault but no replacement parts available as yet to carry out the repair.
HSF denied this to the finance company.
Offered a temporary fix but unable to schedule this due to a lack of a courtesy vehicle. Poor communication throughout. Simply put they do not value their customers.

Impossible to get Service dept on phone. If you somehow do penetrate their defence (generally cut you off or leave phone ringing) they will probably fob you off and say they will call you back - they won’t!

I recently had to drive 5 miles to bring up an issue with my Ex30 - which is being recalled - with no update on whether they identify, let alone fix the problem - and all I got was someone telling me he was too busy to hear my problem. After some reasoning he relented and was semi helpful, but seriously It’s just incredible how they make you feel as if they are somehow doing you a favour! I mean it’s literally their job for gods sake!

In 40 years of buying cars this Volvo dealership is head & shoulders the worst!

Just total incompetency and disinterest in all departments as far as my experience goes. It will absolutely put me off buying Volvo cars again.

Currently they’ve had my car in all day. No update, no report back on the issues, no sneering phones - albeit Sales pick up on second ring every time. Funny that!

I would like to have given ZERO stats but it isn’t an option. Shame!

Overall a very disappointing experience. Worthy of a complaint to head office. I have emailed a number of times about a very serious problem with my Volvo. Following a product recall of my brand new car due to a fire risk and nobody can be bothered to even reply. That is volvo HQ, the dealer, and the finance company. Nobody cares enough to even reply

Extremely poor experience with Volvo Guildford. Despite repeated requests, I have still not received my car’s full service history, diagnostic reports, or even a clear response.

My vehicle has been with them for over a week now yet Volvo could not explain an ongoing oil leak or turbo issue — even though the same oil problem was reported 2 months ago as a result of that issue
Not fixed properly i am now facing a bigger turbo issue . Instead, I was told to pay an additional £800 for more diagnostics, with no guarantee of answers

I have had to chase continuously, and at the time of writing my car has still not been returned and no proper response has been provided. This lack of communication, transparency, and accountability is unacceptable from an authorised Volvo dealership.

I have had Volvo's for many years now. A V70, then a V60 and was planning to replace it.
I went to Leathrhead Volvo and the experience has been awful. Misleading statements, changing prices, changing quotes, mistakes and errors.
They're always trying to make a buck. Desperate for finance, misled me on the APR through the process. Made offers to secure my purchase then tried to retract them if I didn't use their finance. Service was awful. Paperwork mistakes. Misleading information. Im spending £38k and I have got better service at Argos buying Lego.
I love Volvo but dont use HSF, they're rubbish and dishonest.

I have used Squire Furneaux Volvo for my last 3 cars and have had no cause for complaint. I have my car services and MOT's done there too, as am reassured by the consistent quality of their work.

My most recent acquisition was in September this year - an XC60, sizing down from an XC90.
I was assisted by Andrew Meliniotis, who I can not recommend highly enough. He was patient and thorough, really concerned with helping me find the right car for my context and very personable (a bunch of flowers on my birthday was a nice touch!). He is a credit to HSF.
I continue to be a loyal client and can only advocate for anyone looking for a positive experience. Great cars, a slick/professional operation and lovely team.

I keep a Volvo V70 in the UK and had a slight tech issue today and went to HSF Volvo Guildford, the young man Grayson was extremely accommodating and arranged for the car to be checked. His manager Ben had the car looked over and all OK. An extremely friendly and helpful experience that just exemplifies the quality across the whole Volvo ownership experience. Capt. Andy Malpass

We purchased an XC90 today at Volvo Leatherhead. Max and Lewis were absolutely spot on with us from start to finish
Very patient with all of our questions
Very informative and attentive via phone, email and in person
Lewis has a great way with people and did the handover with us today. Then Max spent a long time showing my wife the functionality of the car, logging into the Volvo app with her etc
Both of them are a credit to the business
Bravo
The Fullilove Family
Epsom

From the moment I walked into HSF Volvo Tonbridge, I felt like I was in good hands. The team struck the perfect balance - warm without being pushy, knowledgeable without being patronising, and genuinely enthusiastic about the Volvo brand. I was interested in the new EX40, and they made the entire process—from test drive to final paperwork—smooth, transparent, and surprisingly enjoyable. I especially appreciated how accommodating they were.when we requested a second test drive along a pre-planned route.

What really set them apart was their customer care. No pressure, no gimmicks, just honest advice and a sincere commitment to helping us make the right choice. We felt supported by everyone, from front of house to Luke McGrath, the Transaction and Compliance Manager, who personally introduced himself and made himself available should we need anything.

Special thanks go to Rob Barnes, our Sales Consultant, who seamlessly took over from Craig Kimber to manage the build and handover, and to Jack Sayer, the Branch Product Specialist. Rob and Craig both took the time to understand our needs and matched us with the ideal model, spec, and thoughtful add-ons (like a folding weatherproof boot mat and dash cams). Crucially, they never tried to upsell. Jack’s handover was thorough and reassuring—his deep product knowledge made us feel confident and excited to drive away in what was, for us, a completely new car and our first fully electric vehicle.

As for the EX40 itself—it’s an absolute joy. Sleek, powerful, and loaded with genuinely useful tech. Its infotainment system is intuitive and clearly designed with the user in mind. Volvo has masterfully blended sustainability with luxury, all while staying true to the Swedish design principle of "funkis" — form follows function.

If you're considering a Volvo, I wholeheartedly recommend HSF Volvo Tonbridge. Professional, personable, and truly dedicated to delivering a premium experience.

I recently purchased a car through the Motability Lease Scheme with Volvo, and I couldn’t be more impressed with the experience. Nick Dey from the HFS Group provided an exceptional level of service—professional, knowledgeable, and genuinely supportive from start to finish.

From our first conversation, Nick took the time to fully understand my individual mobility needs and recommended several Volvo models that would suit me best. He was incredibly patient, taking the time to answer every question I had without any pressure—just honest, expert advice.

The test drive was arranged quickly and efficiently, and Nick made sure all the vehicle features—especially those relevant to accessibility and comfort—were explained clearly and thoroughly. I felt completely confident in the choices I was making thanks to his support.

The paperwork and Motability process were handled with great care and precision. Nick guided me through each step, ensuring everything was completed smoothly and without hassle. Can't wait for my EX30.

I wholeheartedly recommend Nick Dey and HFS Group to anyone looking for a stress-free, caring, and professional Motability car-buying experience.

I recently bought a Volvo XC60 from Craig Kimber at Volvo Tonbridge and couldn’t be happier with the entire experience. From start to finish, Craig was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions thoroughly, showed me around the car with great attention to detail, and followed up after the purchase to make sure everything was perfect.

I absolutely love my new XC60 – it’s everything I hoped for and more. If you’re looking to buy a Volvo in Kent, I highly recommend reaching out to Craig at Volvo Tonbridge. His service was truly exceptional, and he made the whole process enjoyable and stress-free. Thank you, Craig!

Today, they have saved the day for me..... I have a 5 year old car and had to get an MOT somewhere else as Volvo earliest date was exceeding my MOT expiry date.

Anyway, i took a car in good condition and was hoping to collect it in 1 hour with pass on my MOT. That did not happened as the Volvo came out of MOT service with a flashing light on the dashboard ( something that wasn't there before MOT)...... So i had no choice , but go to Volvo Leatherhead branch and beg them for help as this was my last day of road tax (something i can't get without an MOT)..... My hopes were low to be fair, but to my amazement, they checked the car, told me what it is, fixed it the same day and done an MOT on it too..... This was simply amazing from my point of you and something that requires recognizing..... Thank you Team Volvo Leatherhead.....