HSF Group Volvo Avis 

I enquired about a car this garage has for sale and when they didn’t offer me a suitable part exchange for my vehicle they just went silent and wouldn’t work with me to find a satisfactory outcome for both of us,
I wouldn’t recommend this garage if you are looking at buying a second hand car, avoid at all costs

Part exchanged V40 and had an awful experience with car bought in December 2024. It is not drivable, taken away on a Recovery lorry twice and I feel wholly distressed by the entire awful situation. Ruined the weekend as cancelled special trip to Dorset and spend more on Taxis getting to work than I earn. I cannot recommend McNaughton Ross HSF Volvo in Ticehurst.

Purchased a new (demonstrator) car, which had four areas of damage. Rather than an apology for their poor pre-inspection, an excuse: “You wanted the car too soon”. When the car was repaired existing damage was missed, resulting in a further day without the car. Our disappointment and inconvenience were not recognised or compensated by the garage. I would not recommend this garage,

Three months after an expensive repair that should never have been necessary - given the age and low mileage of my XC90 - HSF has still not provided me with an invoice.

My many requests have been ignored. I assume from this, among other things, HSF is not prepared to stand by the quality of its work. So, I have no warranty/guarantee for the work carried out.

This isn't the level of customer service or integrity I'd expect from a Volvo main dealer. But my experience is limited to that of HSF, so who knows?

I bought my 2020 XC40 B4 Mild Hybrid from Squire Furneaux in March this year. The car developed a turbo fault which I tried to resolve with the local Bristol Dealer. I won't tell the sorry tale about how appalling they were here as I have left a very different review of them. Suffice to say the Bristol dealer was awful and told me my turbo rattling noise was "normal"

The team at Squire Furneaux were genuinely interested, helpful and caring. They diagnosd the fault within 24 hrs and then scheduled a warranty replacement for the turbo. It was a pain to drive to Guildford and back twice but they gave me a courtesy car both times and showed real concern that I had to make those journeys. I have to say that I would not hesitate to return even for an annual service rather than go anywhere near the Bristol dealer again.

Nightmare. Last service was summer 2023. Unbeknown to us, when we returned this week with an issue, the Orpington site had closed and moved to Eltham. Unfortunately they failed to mention this on their 01689 number when we booked it in a few weeks before. Has we of known we would have booked it in with the Tonbridge dealer. And as they had it over 2 days because they had to get a part that was 2 days emission charge x 2 as I was collecting and dropping off husband in my car. We were not the only ones in this predicament either as we witnessed another disgruntled customer.

I spent close to £43k with Volvo Tonbridge (HSF Group). I was on the receiving end of many miscommunications and lack of follow ups which forced me to make 8 unnecessary journeys to the dealership over the course of 5 months. Despite the car is still under warranty, I had to pay £430 for diagnostics following a breakdown, which Volvo Tonbridge attributes to the faulty installation of a dashcam by a third party (a Nextbase 522GW front/rear installed by Halfords). To resolve the situation I had to pay £280 for an 'equivalent' Volvo approved dashcam only to find out it is front facing only, plugged into the 12v socket with wires clearly visible and and the camera placed at eye level of the passenger front window.

Terrible service from HSF group Parkside Orpington.
I took my car in for a new washer pump and MOT today.
I received a call saying the car has had the washer pump replaced and passed MOT but they also found a fault with rear washer (blocked) so they have unblocked it at £37 extra cost (No consulting us prior, work already done).
Anyway picked up car and found a large scratch on rear bumper and car was absolutely filthy especially on back window where they have obviously just flushed, sprayed or jetted wiper and jets.
When I addressed the worker he said a vehicle inspection hadn't been done on acceptance of vehicle and he was shocked and surprised car was in such a state (unwashed and filthy).
He advised us manager would call on Monday......
On a previous visit to this dealer we had a fuel cover replacement as fuel door kept jamming and not opening.
We was so careful by only opening the cap with a tiny flat head screwdriver covered in a dust cloth so not to damage paintwork..... but when we took it in to be fixed they obviously opened the fuel cap using something metal and had several half circular metal chips around fuel flap opening..... We didnt say anything then as we was so happy to of got it fixed we just let it go......but not this time!