icab.uk.com Avis 143

We needed temporary accommodation following water damage in our home caused by a burst pipe.
Our Insurance company asked ICAB to source this which they did and negotiated the lease with the letting agents.
Throughout this process we dealt with the same person at ICAB, Vaish, who kept us informed throughout and was very patient answers all our queries, always returning calls and replying to emails explaining the procedure and progress which made our journey in this less stressful, Thank you

I am so impressed by the professional and friendly attitude of ICAB staff Rosie. She provided very efficient help on securing my rental accommodation during the restoration of my house. A lot of thanks to her for the great customer service.
XL

Friendly service. Very quick at pick up with no hassle at all. Very pleased with the service provided.

Rosie was instrumental in getting my flat over the line with an extremely tight deadline. Rosie was calm, friendly and informative of the process and was quick in responding both on email and always answered my phone calls!

Case handler Jack Nolan & Kavita were nice, polite and always quick to respond. Very happy with their service.

I needed accommodation after a flood in my house. Rosie was the kindest lady ever in this difficult time. The stress of finding somewhere to short term rent a few days before christmas felt impossible but through hard work Rosie did it. Everytime I spoke to her I felt very calm and she delivered on time.
We also had rental furniture sorted through this organisation and they were brilliant too. Thank you everyone for your hard work.

We cannot thank enough the team at ICAB who delivered exceptional assistance in securing temporary accommodation for us after our flat suffered water damage. Special thanks to Jack, who was very proactive, professional, and responsive throughout the entire process, helping us secure the flat that we had requested. We want to thank Jared too, with whom we had our first contact, and at that crucial stage was very understanding and put us on the right track. Thanks to all the other people in the team who contributed to making this a smooth process.

I would like to commend Dave and Paul for their outstanding professionalism and approachable manner. Their exemplary service reflects positively on ICAB, and I consider them valuable assets to your organisation. My sincere thanks to both for their excellent service.

I cannot thank ICAB enough for the service provided. I had to move out of my own home due to water damage and Churchill Insurance, assigned ICAB to seek accommodation for me. I had a named worker, who kept me up to date throughout and supported my move into rented accommodation whilst my own home is repaired.

We had a pod delivered when work was needed on our kitchen. It stayed with us for around a year. The whole team were just great. The guys who delivered it and came to collect it couldn't have been more polite. The contact team in the office were always there and very helpful. Thank you to all of you.

Darren and Paul came to collect the pod today and they were very professional.

Our house was rendered inhabitable after fires in several properties in our block in March 2025. Paige was amazing from the start, always patient and professional and helped us sort out accommodation for the 7 months whilst repairs to ours were carried out, dealing with troublesome and unhelpful estate agents, and negotiating on our behalf with the loss adjuster. I can recommend to anyone considering.

What an amazing company. My house caught fire and I was introduced to ICAB through my insurance company to support in finding temporary housing accommodation. Rosie who was my day to day contact was brilliant, she went right to it and within a week we had found the right accommodation for me and my family. Vanisha, who works with Rosie supported the move making sure all furniture and essentials were in place before we moved in . What a team, made such a difficult time, so less stressful. Thank you ICAB.

Rosie Gordon was highly efficiant and helpful at administering my emergency re-housing into a six-month let in the aftermath of a severe flood just before Christmas.

We had a kitchen pod in our driveway for just over two months. Delivery was arranged and on the day the delivery team phoned to advise they were on the way with an estimated time of arrival.
Installation of the pod was done and then the contents were explained.
Upon collection of the pod again we received a phone call advising they were on the road.
Dave and Paul esq were very professional and friendly

We had a kitchen pod delivered because of extensive water damage in the house. The pod meant we could remain in our home whilst the work was carried out (5 months!).

Pod was delivered quickly when we needed it and collected just as quickly when we were finished. The guys (Pete & Chris) were great; they explained everything.

Hopefully we'll never need to use them again, but would totally recommend them to others that might need to.

Product and delivery/ collection team were excellent

Hi Gabby,
I gave a high rating because you were genuinely helpful from start to finish. You handled everything quickly, clearly and very professionally, which made the whole process much easier for me.
Thank you again for your support.

Very poor customer service. After reporting an electrical emergency, we were left waiting in complete darkness with no clear updates or reassurance. The second call handler in particular was dismissive and showed no empathy at all, despite being told that we have a sick child in the house.

In a situation involving electricity, safety should be the priority – especially where children are involved. The lack of urgency, communication and basic compassion was unacceptable. This has been a very distressing experience and has completely undermined our confidence in the service.

I spoke to a female by the name of Sylvia from this company. She was so very helpful. She found me back when she said she would. She helped me with everything. I asked her for with great patience and was so polite. I couldn't ask for a better experience from this company which is called. I cab, whoever Sylvia is, she is a great employee and advantage for this company? 10 out of 10, my experience
Due to this female sylvia