International Currency Exchange (ICE)  Avis 3 627

Daylight robbery. You charged us £210 GBP for 7,000 Thai Baht. That is some mark up, based on currency exchange is should have been £160 (wished I had checked at the time on line rate).
£50 gbp mark up that is unacceptable

Short changed Paid £147.66 Got back 3200 Egyptian pounds well under value Fortunately it was only tip money

Had a trip planned to Jordon . Went to ICE and they charged me a rate of 2.31 for Jordan Dinars. Trip got canceled due to the potential unrest in the Middle East right now with the Israeli war.
Took the money back for return, they gave me 1.74.
The actual exchange is 1.94 as of this afternoon.
At least they had grace to smile while they were stealing my money.
Note to self - Never Again.

Why is the currency exchange fee so high? I only need a small amount of cash, 45 pounds should be around 51 euros, but I was offered only 36 euros. 30% fee seems a bit high, even for international station rates.

At Atlanta Hartsfield Airport ICE advertises a $12.95 flat rate fee, and their exchange rate board lists the dollar to euro exchange rate, but don’t tell you it IS NOT the current international exchange rate. They charged me a 30% mark up over the actual exchange rate plus the $12.95 flat rate fee. No disclaimers, nothing. They’re thieves with a business license.

completely scam. stay away this ice currency exchange. their website says no fee, fair rate, stress free. its office in ottawa airport is completely opposite. cannot imagine such a company can survive in canada. need to file a class litigation against. RCMP should investigate on it

Annie at Eaton Centre Montreal is the best. Always a pleasure to do business with ICE. Excellent customer service.

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What a rip off! Throw the money changes out of the temple, AND the airport!

Don't go there or be very careful. I tried to changed 1500. When i said how much i change she started to talk with me alot, asking me many question "like she would be interested in me" but when i finish give her all money, ( i knew before that i have that amount i had it already few times counted before i go.) She said that is 1400 not 1500. The thing is that i gave here 100 by 100 (in 20 notes), and she was putting it where i cant see it. After all she said: Lets count it again, and i put it infront of your eyes (which was stupid by her to do to make more suspicious, why she put it at first where i cant see it?) So be very careful, or dont go there. It's scam. Which i didn't expect it in country like that. I know those scams from Nepal, India, and more countries, but never expected that happen here. Horrible experience. And after all i couldn't do nothing about it. Stay AWAY!

unqualified and disappointing
I bought a 100$ CAD gift card there and the person there didn't even know how to activate it , took 15 mins waiting there , she was also on call with one of her friends when I was at the counter. and the fee is normally 5$ but it was 10$ just to activate it which is already crazy, now i tried to activate it and it didn't work, spent an hour of my life on hold with amex and it turns out it was not even activated , i need to provide id , receipt photos and card photos , it was a waste of time. -1/5

We were flying back Saturday afternoon and as the duty free area were only taking card payments. l changed £150 into euros and only received €135, also l received no receipt, With the airport being so busy and us travelling with 3 small children l didn't realise straight away that l was cheated out of €30 or more and with no receipt l had no proof. l was very very unset by the experience, after all with the current economic situation nobody can afford to lose such an amount of money especially when the service provider should be as outlined providing the correct exchange rate and providing a receipt!!!!! I lost money which we very much needed!!!

Not happy with place , went in to change 4000 American dollars into British pounds and only got 1900 for my money , would have been in touch sooner but been hospital

We also got ripped off at LAX by ICE. We gave them $1500 US dollars and should have received roughly $1350 Euros but only receive $1,125. They used an exchange rate of .75 vs we later found out the exchange rate was .91-.92. You would think they would only allow reputable establishments in LAX but apparently that is not the case.

We got ripped off at LAX - they told us there was a one-time fee, but gave us $350 CAD instead of $435 in exchange for $348.65 US, and we were too tired and sleep-deprived to argue! Always check the math and do the conversion rate on your own, do not trust their employees at any cost :( we work minimum wage jobs so this hurts financially!

I have lost my card. There is phone no to report it. Its unbelievable. My money is all lost. This company is not reliable at all. No help at all.

The worst card ever invented
Absolute rubbish , never did work properly 0 out of 10

Next day delivery, very straightforward. I use ICE every time I need foreign currency and have been using them for years with never a problem.

Excellent service. Prompt delivery.

Really good service with staff ringing me to let me know when delivery would be. ( Not sure if this is coincidence or security breach, but I received a text the day after I placed my order saying that the P.O. had tried to deliver a parcel and it had been returned to local depot, giving a link to check it. I reported it as spam to be on the safe side. My order would have normally been delivered that day but the office had phoned me on the day I placed my order saying that due to a technical hitch my order would not be with me until the day after. I was perfectly happy about it and it was delivered the day after I got the text, as advised. Just think that maybe you should be aware of this?)

Asked ICEa question, got the answer within a few minutes. Ordered our money & it arrived as per their delivery agreement. Brilliant service. Cheers ICE