iConvey Avis 

iConvey works as the middle man, they are a service that provides quotes on behalf of solicitors. Their involvement in the transaction is to take a payment, £300 in our case, towards their non-refundable fee and the search pack (Local Authority Search, Drainage and Water, Environmental and Chancel Repair). They then instruct the Solicitor on your behalf and for the rest of the process, you should have to interact only with your solicitor. When it's time to do the searches, your solicitor interacts with iConvey to get the required searches done and get the reports. Sounds simple enough but it went really wrong for us.

Our experience:
On Friday 27/08/21, a representative from iConvey (not using her name intentionally so that she doesn't get blacklisted and has a chance to improve) gave me an 'all inclusive' quote, I made the payment and she instructed Hutchins & Co to our file, only for me to find out that there were some standard expense items missing in the quote when I spoke to the solicitor they had assigned. I called her back and asked her about the extras and she said that it's not listed in the quote but all included in the legal fee and that I don't have to pay any extra. She said she'd put it in an email for me, but that email never came.

The following week, I followed up with emails and voicemails (because they never received my calls, leaving me wondering if they had closed shop?!). There was NO RESPONSE from them all week. Finally, at the end of the day on Friday 03/09/21 September, I left a voicemail that I'd like to cancel the service, and that's when I got a call back from the representative saying she made a mistake with the quote, can't handle the matter and has escalated it to her superior who will call me on Monday 06/09/21 to rectify it.

It's Thursday 09/09/21 and still no call or email from them. My husband and I have been calling and emailing them all week to resolve this but they don't receive our calls or return our emails. It's time for us to get the searches done and even the Solicitor hasn't been able to contact them. At this rate, we don't know when the searches will get done or if they'll get done at all.

The weirder thing is that the payment of £300 we made shows 'pending' in our bank statement, which means they have not taken it and we don't even know why. It's been two weeks and they're not even bothered about it. Maybe, we are just small fish to them and this money isn't bothering them but we've lost TWO WEEKS in the time that they have been ignoring us.

This is just the beginning of the conveyancing process and they have caused unnecessary delays and stress for us and the solicitor. We are First Time Buyers and got lured in by the attractive quote, but it's just not worth it.

Absolutely awful service.They placed me with an awful and unhelpful solicitor whom I had to report to the Legal Ombudsman in the end. I-Convey could not have been less helpful and supportive despite all their initial promises, they left me high and dry and simply did not want to know. I can only suggest that you stay well clear of them as they could not care less after they have got their cut and have placed you with a firm of their choosing. Ghastly experience indeed.

Could not fault Jacqui

Excellent service from Jacqui who listened to our needs and placed us with a solicitor appropriate to our circumstances.

We highly recommend iConvey.

10/10

Jacqui was extremely gracious and straight to the point. I would definitely come back on the next conveyancing.

Dealing with Jacqui has always been a pleasure. Always quick to respond to enquiries and very patient and helpful. Jacqui is now my first port of call for all property transactions.

Used three times now and no problems, we always ask for the solicitors that did our first one.

We also had two properties fall through and their no complete no fee was excellent, both solicitors fees refunded.

Going to use them for a fourth property

The solicitors they put me in touch with have been awful. Terrible service, now on third conveyancer with Eric C Smith law and each time we get passed along the new person seems to be starting from scratch.
The "automatic emails, (and optionally text messages), to inform you when key milestones in your case are reached" mentioned in their FAQ are non existant. Similarly the case-tracking system mentioned in their FAQ "You can also log onto your case tracking system and check the status day or night." does not seem to exist.
They just seem to be a referal agency for solicitors that are so bad they can't get business anyother way.

After going thru I convey I wish I hadn't they put me with a solicitors who I found were very slack Erick Smith law hardly heard anything from them I've just had to give back word on a house after survey came bad very negative email solicitors to tell them still haven't heard anything from them so I told the sellers solicitors myself plus the estate agents Even tho my solicitor had taken money from me won't use them again for my next house I hopefully find very negative experience

I suppose the most useful thing I can write is that this is the 10th conveyance I have initiated via iConvey, and every time the service has been quick, efficient, and an excellent price quoted. The sols instructed have been superb. Why go anywhere else?

Excellent service. Instant quote, any questions I had were immediately answered and within less than 24 hours I have reliable solicitors - interestingly I received 15% lower quote through iConvey than from the solicitors firm directly.Thank you Jacqui.

Very quick to respond to my initial enquiry and a great price. Also very helpful.

I spoke with Jacqui Nelligan today and she made my day: efficient, funny, friendly, good-hearted, professional, thinking ahead and checking my options for me and searching for the best deals. Great service.

Newby to the service!

Thanks for your help Sarah all going well!

The process with iConvey has been clear and straightforward so far. The staff have been helpful and efficient and everything is progressing as I expected.

So far experience has been great. Jacqui was lovely to speak with and very helpful.

Jacque Nelligan spoke in a clear and friendly manner giving me the confidence to select iConvey. She explained that she would be passing my details to another firm of Solicitors but I could contact her at any time if I needed to. Excellent service so far, early days yet.

Would like to thank the girls at iConvey for everything regarding my remortgage. Excellent service

I would like to take this opportunity to Thank sarah at iconvey along with her team Jacqui and Amber who have given me the best customer service from start to finish. The ladies are efficient reliable and always happy to go that extra mile when it came to answering my questions. They responded to emails straightaway and attended to my calls everytime and if unavailable returned my calls back.I will most definitely recommend this firm and you ladies to family and friends. All the best.

Dealt with a lady named Jacqui Nelligan. She gave me nothing but help from the start, very polite and courteous, you should keep hold of this lady she is a credit to the company. 10/10 Thankyou