IDFC FIRST Bank Avis 

193
•
TrustScore 1.5 sur 5

1,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

IDFC First Bank is a good bank, but the loan management team lacks understanding. If they speak Bengali anywhere in the country, they should at least understand that our national language is Hindi, no... Voir plus

Noté 1 sur 5 étoiles

How many customers think this senseless👇🏻 IDFC collected Annual Fee on the credit card blocked permanently. They said it was blocked but not closed hence can be collected. In both the case... Voir plus

Noté 1 sur 5 étoiles

IDFC bank loan recory or loan department bahut kharb bank hai. Es bank nai mujhe barbad kar diya hai . Mai emi nhi paya mujhe harrisment kiya ja rha hai costumer care complain karne k bad bhi unhe koi... Voir plus

Noté 1 sur 5 étoiles

very cheap services provided by customer care services litreally get irriated with continous phone calls for emi even after payment has been done they continously call for payment & talk very rudely.n... Voir plus

À propos de l'entreprise

  1. Banque du secteur privé

Écrit par l'entreprise

About IDFC FIRST Bank Introduction: IDFC FIRST Bank's vision is to build a world-class bank in India that's guided by ethics, powered by technology, and a force for social good. IDFC FIRST is a new age bank that works in the best interest of its customers. Customer-First Philosophy: The Bank has a customer-first philosophy and offers high-quality products to our customers. In any product we launch, we bring something special to our customers. For instance, the Bank is the first and only bank in India that offers Zero fees for 28 essential services on Savings Accounts including for ATM cash withdrawals, IMPS, RTGS, NEFT, Cash Deposits at branches, Cash withdrawals at branches, SMS Alerts, Cheque book, Demand Drafts, Pay-order, duplicate statements, etc. IDFC FIRST Bank is the first bank to offer monthly credit in savings accounts. The bank’s credit cards have unique features such as lifetime free, never-expiring rewards points, zero interest on cash withdrawal at ATMs and low APR, so customer incur less fees on our Credit Cards. Ethics First: The Bank believes that income earned unethically is not worth earning. The Bank applies a "Near and Dear" Test in all product design, so that the employees of the Bank serve only such products to customers that they'd want for their own loved ones. Transformation: IDFC FIRST Bank has transformed from infrastructure to retail banking in four years since merger, increasing CASA ratio from 8.7% to 46.8% (December 31, 2023). Total Customer Deposits have increased by 4.5X from Rs. 39,602 crores at the time of merger as of December 31, 2018, to Rs. 1,76,481 crores as of December 31, 2023. The Bank has set up 897 branches and 1,136 ATMs. Financial Performance: The Bank recorded a PAT of Rs. 2,232 crore (~US$ 269 million) in 9M-FY24, with strong Capital Adequacy of 16.73%. The Bank has a long history of nearly 14 years (including period of Capital First) of maintaining high asset quality, with Retail, Rural & SME book currently having Gross NPA of only 1.45% and Net NPA of 0.51% as of December 31, 2023. Overall Gross NPA including infrastructure is 2.04% and Net NPA is 0.68%. ESG Goals: The Bank is highly committed to ESG. The Bank has high governance scores, the business lines naturally support social goals, and efforts are ongoing to achieve environmental goals.


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

193 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Tous les avis

(193)

75 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Best customer services

Very good customer services provided by the IDFC bank, as whenever I called on the customer care number every time it responded within 3 minutes and solved my queries as well as.

3 avril 2025
Noté 1 sur 5 étoiles

Worst bank ever

Worst bank ever
Non cooperative staff
Worst experience ever
Got blocked and freezed my account

Really don’t open account in this bank

14 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Keeping you're proper helping for costumer service not using with ai messages

Very Very very bad service so many time i i inform you WhatsApp support that is not helpful only msg for ai msg s that options very badly service WhatsApp support ..am not hear am working for dubai many many time s i call tha bank not answering bank costumer assistant service yes am check to ready today but not ready 1 month ago Missed EMI: Avoid late payment charges! Your total dues of Rs. 2869 for Consumer Durable loan A/c have been pending since 3rd Jun. Unfortunately, payments made after 8th Jun will incur late payment charges. Pay now and avoid extra charges you will tha pay extra charge ?
I have already keep the account balance but you not received my money that is not my issue this is your issue 😡😡
You may loss my excellent cbil score everything I need to my excellent cbil score That's your responsibility🤬

3 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

I have account in IDFC

I have account in IDFC, I Use idfc first account from last 2 years and i am very happy because i don't think india have a better banking than idfc, Zero fee banking is a lot for me , many features, rewards point on both saving account and credit card , i think this the best bank every indian needs.

27 juin 2025
Noté 5 sur 5 étoiles

*5/5 Stars*

*5/5 Stars*

I'm absolutely thrilled with my experience at IDFC FIRST BANK Their exceptional customer service, user-friendly online banking platform, and competitive interest rates make them stand out from the rest.

The staff is friendly, knowledgeable, and always willing to help. The mobile app is intuitive, allowing me to manage my accounts, pay bills, and transfer funds with ease.

I've been impressed with their:

- *ZERO fees*: ZERO FEE for services like ATM withdrawals and fund transfers.
- *High-yield savings accounts*: Competitive interest rates that help my savings grow.
- *Secure online platform*: Robust security measures give me peace of mind.

Overall, I'm extremely satisfied with IDFC FIRST BANK

26 juin 2025
Noté 1 sur 5 étoiles

Cheating bang and fill the abusive staff

+91 91362 17560 Off of one of the ladies stuff this rotten egg, filthy girl born and what in hearts father is not even known needs to be taught a lesson every day getting fed up of your calls, refusing them not to call without fail every afternoon nap I tell this female to stop irritating my keep the phone down Hopeless woman, and she calls me back and she starts abusing how da she does the standard of your staff y’all have no standard as it is even the staff which you have no standard bloody loan to people on Zerox papers and your staff is abusing calling customers after being harass Bhai Your stars begging for money why don’t you put abig LOCK bloody horrible people stop begging bloody beggars IFDC I want her to post apology reply to my this post or I’m going to go and log a complaint of cyber crime staff of your bank hopeless people get some life

23 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Disappointed by Discriminatory Education Loan Rejection

I am extremely disappointed with my recent experience with IDFC First Bank's Education Loan Department. We applied for an education loan for my sister, and the application was rejected on the grounds of my father's profession – a retired officer from the Uttar Pradesh Police Department. This reasoning is not only unprofessional but appears deeply discriminatory and unjustified.

Despite multiple follow-ups, we received no clear or satisfactory explanation, and the grievance redressal process has been entirely ineffective. As an Indian citizen currently residing abroad, I attempted to escalate the issue through the RBI Complaint Management System, but access from outside India seems to be problematic.

A bank that promotes education loans should be impartial and inclusive, especially when evaluating a family's ability to support higher education. Denying a loan based on the applicant’s family background rather than financial eligibility is a serious concern.

I hope IDFC First Bank revisits its internal policies and takes accountability for such behavior. I cannot recommend this institution for education loans or related services.

1 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Worst bank ever

Worst bank ever, fake and wasted my time. They did KYC but failed to open a simple saving accounts inspite giving them all the documents and cheques.

10 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Please don't opt for this Worst IDFC CC

Please don't opt for this, It's a request you will find yourself in big trouble, As I have gotten into,

Go for different banks like HDFC, Axis, ICICI please don't go for this low grade bank, Worst bank ever

WORST bank IDFC

3 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

I am writing this review that IDFC has breached the terms of banking and shared my transactions to 3rd party making me bear heavy loss

I am writing this review to share my extremely disappointing and alarming experience with IDFC First Bank. This is by far the worst bank I have ever dealt with. The bank has committed a serious breach of confidentiality by leaking my current account statements—including sensitive information like transaction history and client names—to one of my direct business competitors.

This blatant violation of privacy has been happening for nearly two years, resulting in significant loss of business and trust. The fact that confidential data was accessed and shared without my consent is both unethical and possibly illegal.

Despite raising the issue with the concerned branch and higher authorities, there has been no satisfactory action or accountability taken till date.

I strongly urge other business owners and individuals to think twice before trusting IDFC First Bank with their financial information. A bank that cannot protect your private data should not be in the business of banking at all.

15 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

I had visited idfc first bank in…

I had visited idfc first bank in khargone for opening current bank account and branch person had told me to open current account within 2-3 days and later my shop Ajroo Collection adress verification also had completed by bank team and after 7 days bank person saying that we can not open your current account due to less stock I has told bank person already that it's my start up and I am seller on amazon that's why I started with 50 kurti even bank person had seen as well , if he had not open my account why he wasted my 7 days instead he had to tell me from beginning that we can open current bank account with less stocks, I had submitted all documents adhar Pan card gst certificate udyam certificate

6 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

I have applied for loan 8 days ago

I have applied for loan 8 days ago, all procedure completed on the app it shows disbursed successfully but till the date money not yet credited, after several calls reply got is only we r working, is this really a good way to treat customer?

21 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Hi from idfc bank

Hi from idfc bank
Your number given in reference number please convey this message to the customer they took product and not paying this month emi and not responding to our calls today is last day to pay if not product will be taken back and also it will be impact on ur cibil also

hi team
i will also work for a xxxx bank how come my cibil will get reflect some one took the loan i am no where consern on that how you people sending the wats app msg as above to the contacts

26 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

loan

i taken personal loan.. 1 lakh and the rate of interest very high 27.5 and at the time they never told me this much interest i have to pay... very bad service. around 2500 rupees only i paying interst (monthy emi 4317). dont take any loans from idfc

29 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Fake promises by IDFC bank and no help when needed

I am facing an extremely bad situation with IDFC bank and it started from the time i applied for AShwa credit card. Actually I was trying for the Mayura card as I was travelling and then there was no mention of about the salary limits and they declined without giving a reason, then finally was able to get Ashva card.
I had a terrible burglary incident IN United states and there were 2 fraudulant transactions done with that card before I was able to block all my cards. Someone broke into a parked car and took away all my belongings including licence . Now when i reported this on 13th or 14th Feb since then it was already a delay in response, then when I tried getting a card in US there was no provision. So if someone wants to check they can atleast track that being in States for 4 months and after that incident i have blocked and issued new card and finally started using only when someone got me that card in the month of April. Which for a layman is clear that there was fraudulent or else i am not an idiot who will block a card in another country and be cardless for 2 months until I started using again or even activated only when it reached me. Now they tried calling me and I told my indian numbers are only working on whatsapp or call me on 3rd may so i am in india, but to my surprise i directly received a mail that case has been closed on 5th may without conversation and in banks favour. I am sorry for the customers we should not trust as they are not helpful for the indian citizens who was helpless abroad and not even having a courtesy to read the email and call. Now if i am not receiving a call or getting my amount in next 24 hours I will be contacting my legal team and put a case . I am sorry i was calm for the past 3 months even after when I got the card issued after to and fro , but the water has reached its peak.

5 mai 2025
Avis spontané

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