IGP.com - India's Largest Online Gifting Store Avis 

Zero star review for such an unprofessional company filled with false promises

I ordered a Charming Lily and Rose Bouquet from IGP India to celebrate the birth of my sister's baby boy. I wanted to send a beautiful bouquet for a special family occasion, but the experience was extremely disappointing.

Although the bouquet arrived on time, the actual product fell significantly short of the presentation shown on the website. The brown wrapping paper was heavily creased, the ribbon was untied and untidy, and the flowers appeared stale rather than fresh. To make matters worse, the bouquet was wrapped in paper covered in printed newspaper-style text, which looked unattractive and far less elegant than the presentation advertised.

I raised a complaint and shared photographs and a video of the delivered bouquet. IGP apologised for the quality and presentation, but its initial offer was just 15% of the order value as wallet credit, later increased to 25%.

The situation became even more concerning when IGP's Escalation Desk informed me that the bouquet had undergone a quality check before dispatch and provided a photograph as evidence. However, the bouquet in IGP's own QC photograph also appears loosely arranged, with uneven wrapping, protruding foliage and an untidy ribbon.

If this is the standard of presentation accepted during a quality check, I have serious questions about how these checks are performed and what quality standards are actually enforced. The photograph provided by IGP did not reassure me; instead, it raised further doubts about the effectiveness of its quality-control process.

After repeatedly requesting a full refund, I was offered 30% of the bouquet price as wallet credit, valid until April 2027, or a mere 15% refund to my original payment method. Neither option adequately addresses my complaint or the poor experience I received. I should not have to make another purchase from a company that has already failed to meet my expectations just to use compensation offered for that failure.

This was a gift intended to celebrate an important family milestone. I understand that natural flowers may vary slightly from photographs, but that does not excuse poor presentation or concerns about freshness. The way my complaint has been handled has only added to my frustration and further undermined my confidence in IGP.

I have retained the photographs of the advertised bouquet and the delivered product, the QC photograph provided by IGP itself, and the complete email correspondence.

I strongly do not recommend IGP for special-occasion gifts. The poor presentation, concerns about the freshness of the flowers, questionable quality-control standards, and inadequate response to my complaint have completely undermined my confidence in the company. A special family occasion deserved much better than this. Based on my experience, I would strongly advise others to consider alternative gifting services rather than risk the same disappointment with IGP.

I did 30+ orders for different occasions never had any issue. great service 10/10

Had ordered a cake and it was promptly delivered and cake was well as per the description given.

**Extremely Disappointing Experience and Pathetic Customer Service!**

I ordered two designer cakes for my son’s and husband’s birthdays, hoping to make their special day memorable. Unfortunately, the cakes arrived damaged, completely ruining the occasion.

The worst part is that I have **clear pictures and videos of the cakes at the time of delivery**, proving the condition in which the order was received. Despite providing evidence and requesting a replacement, the company is asking me to accept an apology and a mere 20% wallet refund instead of taking proper responsibility for the issue.

Why should a customer bear the consequences of the company’s poor service? These cakes were ordered for a special family celebration, and the entire experience was spoiled because of their failure to deliver the order in proper condition.

An apology and a 20% wallet refund are not an acceptable resolution for damaged products, especially when photographic and video evidence is available.

**Extremely poor customer service, zero accountability, and a disappointing way to treat customers.** I expected a proper replacement or a full refund, not a small wallet credit that forces me to spend with the same company again.

I would strongly advise people to think twice before ordering from this company for special occasions. They completely spoiled our special day, and I am extremely disappointed with the way they handled the complaint.

Order ID: #20171108

Good time management

I didn’t even wanted to give this company one star. Please do not and I mean do not believe their delivery date and time thing that they promise to deliver your order, It’s rubbish they don’t deliver your order on time at all and never give you proper tracking of your order as well. If you ask them for refund they say oh when your order is at the door just don’t take the order and we will then see if it is RTO then will give you the money. I have placed order as a gift to someone are they stupid or something. If I have known before I would have never made this mistake for ordering from this company.

They ruined a moment, worst products with damaged quality and worst customer care.

I ordered a rakhi for a cousin in August 2026 but the gift never reached and since then I have been following up to get a refund on my order. It’s been about two months now and I only have a reference ticket number with no update on my refund. My order#19661647 and ticket#4788355365585 raised.

I ordered a cake as a surprise for my mother’s birthday, but the experience was extremely disappointing. The cake delivered was tasteless and not fresh, completely ruining a special occasion.

When I raised a complaint, I was asked to share a photo so they could “check the freshness and taste.” It makes no sense to judge taste or freshness through a picture. I also clearly mentioned to Ms. Pragati that this is not the first time I’ve faced such an issue, yet instead of offering compensation or a genuine resolution, the focus was only on getting a photo.

Overall, this has been the worst experience I’ve had with their service. Repeated quality issues and poor complaint handling are unacceptable.

I placed a simple order of flowers and I got a confirmation msg as usual that it was delivered. Later that night I finally asked the receiver if they had recieved it, they said no. I sent a complain and then got a response with a picture of items to be delivered with a false geo tag location which was nowhere near the receiver's place. I wrote a harsh email and then came a series of apologies and final email that said my order will be delivered without any extra charge. It was handled well but it shouldn't have happened in the first place.

Order 20038768. Paid ₹2,195 for a bouquet with a confirmed 9 PM-1 AM delivery slot on Oct 5 for a special occasion. It never arrived. No call, no update, nothing. Three emails - ignored. A phone call - options promised, nothing happened. Their WhatsApp support told me to wait 24-48 hours for an escalation call while my occasion passed. IGP took my money, missed a confirmed delivery, and then stonewalled every channel. Order elsewhere - this company does not deliver, literally.

I placed order on 29th of August for Rakhi and they failed to deliver items,when I contacted them first they said they attempted delivery while they didn’t as my parents are always home,I still gave a benefit of doubt that they might have called before coming for delivery and my parents might’ve missed their call so I rescheduled delivery and my parents had their phone with them the whole day,no one called or come to deliver items then last week after waiting for a month I asked them to refund the money ,they said they will review and then refund and on 6th of October today I am still waiting for their reply and my money to be refunded and also I ordered twice before this ,they never come to my house to deliver items and they called my parents to collect from nearby city and this time they didn’t even ask them to collect. I have all the proof of my communication with them through WhatsApp and clicked photos in case they deny and try to take down the review.

I ordered a cake morning to be delivered with a slot of two to 4 o’clock now it is 6 o’clock waste if you’re not able to deliver by 4 o’clock, don’t mention it we will not order it. We will go somewhere else we can buy it or I would have ordered yesterday itself if I would’ve known this me after all guest sir arrived at home. I can’t keep waiting for you.

Excellent Service 👍

Great Variety of gifting options for various occasions. Had ordered a couple caricature to gift to my wife and she has placed it just next to her bed and feels happy looking at it every now and then.

As I have mentioned the specific time to deliver my order between 1.00 pm to 5.00 pm , but delivery boy is calling me in the morning 9 .00 am to take the order .
My order Id is 19954821

My money is stuck in igp wallet. OTP is required to use wallet money but otp is never receievd. Customer Service is non existent.

Be careful if you’re sending a surprise gift to someone.
With scammers finding newer ways to exploit people in our country, sending a surprise gift has become a risk in itself. And my recent experience with IGP has only reinforced that fear.
We were celebrating the joint birthdays of my mother-in-law and daughter when a relative sent us a cake through IGP. A rather odd and suspicious-looking delivery person turned up, handed me the cake, and demanded a substantial amount of money. I had limited communication with the rest of the family that morning and assumed my husband must have ordered it. Despite my suspicions, I paid him and accepted the delivery.

Later, I discovered that it was my mother-in-law’s sister who had sent the cake as a surprise. The order had already been placed, the payment formalities were complete, and there was absolutely no reason for the delivery person to collect a single rupee from me.

What exactly is going on here? How can a platform allow its delivery personnel to collect money from unsuspecting recipients for gifts that have already been paid for? Imagine the number of people who might fall for this simply because they don’t want to spoil a surprise or embarrass themselves by questioning a delivery person at the door.

This is not a minor inconvenience. It is a serious failure of accountability and a deeply unpleasant experience for the customer. IGP needs to answer for this instead of allowing its customers to deal with such situations on their own.
A word of warning to anyone planning to send a surprise gift through IGP: Don’t assume that a prepaid order means the recipient is safe from being asked for money again. What should have been a lovely birthday surprise turned into an experience that left me questioning the legitimacy of the delivery itself.
IGP has certainly lost my trust. A gifting platform that cannot ensure its recipients receive their gifts without being subjected to questionable payment demands has no business presenting itself as a reliable service.

Very disappointing customer service. I ordered around 5 Rakhi with gifts, but one of the Rakhi was not delivered on time. The response to my concerns was also extremely poor, even though the payment had already been collected.