Immediate Media Avis 

Immediate Media steals money from pensioners. Having signed up for a subscription where only half of the magazines were delivered I had £59 taken early from my account before the cancellation date. Since 3rd March I have tried to get this returned through emails and phone calls. I am on a low income and feel helpless. One man called David Hodges at the Radio Times said he'd look into this and then proceeded to ignore my follow up emails. Nobody is taking accountability or ownership. My friend tried to follow up for me and was questioned about her gender!

EDIT: Have reported Immediate (haha) Media to Trading Standards. Let's see what happens next. Nothing good for them I would hope.

I've been a subscriber to BBC History magazine (now called History Extra) for decades. In the past few years I've also enjoyed content (history videos, courses and articles) on the History Extra website which you are supposed to be able to access when you subscribe to the magazine. Ever since my subscription was renewed in Nov 25 I've been unable to get subscriber website access because of IT problems following the migration of subscription renewal from BuySubscriptions to Immediate Media. I've been contacting the Immediate Media helpdesk on a regular basis for the last 4 months. They now admit there's a problem and that it also affects other Immediate Media magazines but so far the IT team seem unable to rectify the situation, or indeed tell the helpdesk how long this will take to sort. Meanwhile HistoryExtra will lose subscribers as those who've just renewed their subscriptions find they can't access the website content. They really need to contract some IT experts with the right capabilities to solve this problem. What a way to run a business ! (Rob Attar, Editor of HistoryExtra please note this situation - your product is being let down)

I had a subscription for Radio Times. Suddenly they stopped being delivered. Despite several calls to their call centre, the issue was not resolved. I decided to cancel my subscription and demanded a full refund. Despite several more calls this was not received. After writing to the CEO informing them the I was going to sue them through the Small Claims Court, they coughed up. This company should be shut down.

Terrible, expensive and poor service
Took 30 mins to get two addresses changed as I could not get onto my subscription management page. so had to ring.
I have also cancelled these subscriptions as they are at least a third more expensive.

Took out subscription in Deccemer 2025. In mid January, after many phone calls and no magazine they agreed to cancel the subscription and make a refund. It's now mid March and 14 or more phone calls, still no refund.

This company took two separate payments from my account. It was not my quarterly subscription. They cannot tell me why they took it. Yes, they happily refunded it… Only to take away again the next day. Refunded again… And yes, took it away again the next day! They don’t answer emails, and phoning them up has achieved nothing. I don’t understand how they can continue to operate with such dubious integrity. Just looking at these reviews I don’t think I’ve ever seen a company garner so many negative reviews. Shouldn’t they be regulated somehow?

I wish I had read these reviews before asking a relative for HistoryExtra as a gift. Haven't been able to log in since December 2025. HistoryExtra is a great magazine but immediate media's support has been appalling - I am supposed to have an escalated case and nothing back in a week so rang again (for about the 8th time) only to be told my subscription is print only - this is not actually true! One responder started going on about Gardeners World to me! Go direct through their app if you want digital access.

If i could give zero stars for immediate media, I would. Shocking customer service. Paid for a gardeners world subscription as a gift back in November but recipient has never received anything. Despite repeated emails to them, no resolution, This is a scam. BBC Gardeners world should resolve this asap

In common with other posts I have had a bad experience with this company since November 2025 following an email notifying me of a huge price increase for a 6 month renewal for Radio Times. To cut a long story short, two subscriptions (one cancelled by them with no explanation), 3 December direct debit amounts, 8 phone calls, 4 emails and 3 online complaints later I finally have a refund (it's now late February 2026).
No stars would be my preference.
Avoid at all costs is my advice.

Having taken out a digital subscription in November 2025 I have been unable to log in since January 2026. I keep being told my login details belong to another subscriber. A telephone call achieved nothing and an email didn’t even get a response. A shame because the magazine itself has always been good.

After cancelling my subscription, I was still charged multiple times. I was charged three times and only partially refunded, leaving my account unbalanced. I had to dispute the transactions through my bank and even replace my card due to the repeated charges.
The company later admitted they had a system migration issue that caused incorrect charges affecting multiple customers. However, the issue is still not fully resolved, and I remain overcharged.
It is particularly disappointing that services connected to the BBC brand are handled in this way. Customers expect a higher standard of reliability and accountability.
This situation has caused months of stress and inconvenience. Based on my experience, I cannot recommend this company.

What is wrong with them. It took 4 months to sort out a renewal for Match of the Day magazine which they still set up incorrectly. Now I have the same problem with History magazine. I renewed but they set up a new account. They wont recognise the remaining issues on the old subscription so for the next three months I will get two issues. They dont reply to their contact from or emails. I resolved the first issue by contacting the CEO.

This company is an absolute scam! Do not pay for their subscription services! I paid a subscription as Christmas present for a family member and it has still not arrived. Customer services are useless. They say they have escalated the case and I would hear back in 72 hours. Surprise surprise it's been a week and I haven't heard anything. BBC should be ashamed to associate with a company like this. At this point I want a refund but I am not hopeful based on other people's reviews

Everything is wrong with this company. I have contacted them via email and by phone several times. Always promised it will be resolved and it hasn't. Taken money for subscription and nothing arrived. No refund either. Criminal company who are stealing peoples money.
How does this get highlighted to BBC who are selling their items through this company.

Exactly the same as all the reviews I’m shocked that I’ve read so much that mirrors my experience
Taken money proved they have received it but no refund or subscription number which is all I requested
No replies to emails then a promise to return but nothing!
If the BBC have any connection to this terrible company they need to clean up their act!! This is so wrong
As also mentioned I have had to pick one star but wanted to give a minus!!!

I paid for a subscription to Good Food 12/11/25 but didn't receive magazine or slow cooker offered as part of the deal . I have written, phoned and e mailed ( regularly) , providing evidence of payment and ,on request , provided bank details for refund to be issued. Assured several times that a) slow cooker was ' on the way ' matter had been ' escalated to Customer Satisfaction ' . Have received two ' reassuring ' apologies but still no refund . £49.99 is not an inconsiderable sum to me , ironically it must have cost this in staff time investigating each time I have contacted the company.

Took automatic payment way earlier than I expected. I needed to cancel the subscription as the recipient is terminally ill. I rang mid November and was told refund would be made in 10-15 working days. 6 more phone calls, one saying refund had been processed on 1st December, the others saying it will be done in 10-15 working days. Still no money received! Finally thought I had made a breakthrough when I asked for email confirmation and received it saying refund processed and money would be in my account in 5 working days. It wasn't. I just contacted my bank, who said that as it is now more than 120 days since my original payment there is nothing they can do to help. So - it seems the agent only sent an email once sufficient time had elapsed and they knew there was no comeback. Never, ever, will I use this company again, or agree to money being automatically be taken by any organisation. Would give less than 1 star if I could. Beware!

Very poor service with regard to my subscription to Match of the Day which I ordered for my grandson in the Netherlands. There was a delay in the delivery of the first magazines so that none arrived in time for me to take them with me when I went to visit him. I did receive an initial helpful response to my first email but after that no replies to my further emails.

Totally useless. Only one edition of RT received since November. Numerous phone calls and e mails (none answered) have not sorted out the problem. Avoid them at all costs

Signed up for a 'Match of the Day' magazine as my son likes to buy it regularly. Wish I had checked here first! My first issue was due to arrive Jan 27th (1 day before publication). Fast forward to the 29th and still nothing. I rang them and am told it will be delivered sometime on or after 3rd of February, a week after publication! What is the point of getting a sub if you can't get it when it's published. Luckily for me I was within their 'cooling off' period so i was able to get a full refund. I did look at other providers such as 'iSubscribe' but they are also backed off to this company so the same problems are likely to occur. Back to going to local shop for now i think.