They're not the worst but they're not the best either as they do miss bits of bird crap here and there to which the vehicle should actually be put through a secondary wash straight away for the price... Voir plus
Établissement
Changer d'établissement1 Liberator Drive, KA8 9BF Ayr, GB
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Lisez les avis des autres
Pulled up guy was chatting away making it easy for me to get in and car washed as was 1st time without dain it masel cleaned perfectly will use again.
L'entreprise a répondu
Purchased the HDr wash car came out still dirty, informed the attendant who gave it another quick spray and then sent me through on again on an economy wash. Car is still dirty the manual clean at th... Voir plus
L'entreprise a répondu
Car wash does a reasonable job but like all machine systems, it misses the sills. However, I just ask the attendant if he would give the sills a quick spray with the lance - problem solved! I love th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Coordonnées de contact
1 Liberator Drive, KA8 9BF, Ayr, Royaume-Uni
3,8
Bien
49 avis
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They're not the worst but they're not…
They're not the worst but they're not the best either as they do miss bits of bird crap here and there to which the vehicle should actually be put through a secondary wash straight away for the prices they charge. The guys are polite enough though when they take your payment but they have no confidence in the IMO app as they get regular complaints about it but there's nothing they can do about it.
30 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Missed half the car for the price I…
Missed half the car for the price I expected better front bumper was still dirty and covered in flys
23 mai 2026
Réponse de IMO Car Wash - Ayr (ASDA)
Simon,
We're sorry your car wash was unsatisfactory. We're addressing the missed spots and dirty bumper to improve our service.
IMO Car Wash
This has been the second time l have…
This has been the second time l have used the car wash and my car has not been clean after it's passed though it. Will not be back. The car wash at the petrol stations are better. Sorry to say.
23 mai 2026
Réponse de IMO Car Wash - Ayr (ASDA)
Kevin Dempsey,
Thank you for your feedback. We're truly sorry your car wasn't clean after two visits. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Réponse de IMO Car Wash - Ayr (ASDA)
Alan,
We appreciate your positive feedback! We're glad your experience was easy.
IMO Car Wash
The tailgate and rear bumper on my…
The tailgate and rear bumper on my estate car was still dirty. I also enquired on the app about a subscription and kept getting the not available message
22 mai 2026
Réponse de IMO Car Wash - Ayr (ASDA)
Howard Thomson,
We are sorry to hear about the issues with your car's cleanliness and the app. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Pulled up guy was chatting away making…
Pulled up guy was chatting away making it easy for me to get in and car washed as was 1st time without dain it masel cleaned perfectly will use again.
22 mai 2026
Réponse de IMO Car Wash - Ayr (ASDA)
LiamKerr,
We're glad to hear our team made your first visit easy and that your car was perfectly cleaned. We appreciate your positive feedback and look forward to seeing you again.
IMO Car Wash
Doesn't clean the car
Purchased the HDr wash car came out still dirty, informed the attendant who gave it another quick spray and then sent me through on again on an economy wash. Car is still dirty the manual clean at the start was very poor. Wont be using it again
16 mai 2026
Réponse de IMO Car Wash - Ayr (ASDA)
Paul,
Thank you for sharing your experience. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Réponse de IMO Car Wash - Ayr (ASDA)
JOHN,
We appreciate your feedback and are so happy you enjoyed our excellent pre-wash service.
IMO Car Wash
Réponse de IMO Car Wash - Ayr (ASDA)
Hey Debbie,
Thank you so much for your review! 😊
We’re so glad you had a great experience and that our products and service met your expectations. See you next time—we look forward to seeing you! 🚗✨
Best regards,
Your IMO Car Wash Customer Service Team 🌟
I paid for an expensive clean and it…
I paid for an expensive clean and it was still dirty especially my alloys
6 mai 2026
Réponse de IMO Car Wash - Ayr (ASDA)
customer,
We regret that the clean, especially the alloys, did not meet expectations. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Patchy results and took forever
Payment was easy through the qr code. Got to the front of the queue and got started for my diamond service. Got about 2/3 of the way through and everything stopped and went off, sat for a good minute or 2 with nothing happening. Eventually the machines came back on only for them to almost immediately stop again. This happened about 3 or 4 times. I finally reached the end of the process and find that the results were patchy at best. Some areas look like they were missed. Would have gotten a much better and quicker service from the squad of lads down the road. Not recommending Ayr IMO
6 mai 2026
Réponse de IMO Car Wash - Ayr (ASDA)
Chris,
We appreciate you taking the time to share your experience. We're sorry to hear that you encountered issues with the service interruptions and the final results. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Great service and good price 👍
9 mai 2026
Réponse de IMO Car Wash - Ayr (ASDA)
Owen Nichol,
We appreciate you highlighting our great service and good price! We are so happy you enjoyed your experience with us.
IMO Car Wash
First time using the car wash and it…
First time using the car wash and it was amazing. So convenient. I’ll be back.
7 mai 2026
Réponse de IMO Car Wash - Ayr (ASDA)
customer,
We're happy to hear that you found our car wash amazing and convenient for your first time. We appreciate your feedback and look forward to seeing you again!
IMO Car Wash
Réponse de IMO Car Wash - Ayr (ASDA)
Melody,
A member of our customer service team will be in touch ASAP via Email.
IMO Car Wash
Réponse de IMO Car Wash - Ayr (ASDA)
Julie louise Brennan,
We appreciate your high recommendation and are so glad you had such a positive experience with our excellent service!
IMO Car Wash
Easy to use and mostly clean after
Easy to use and mostly clean after. Some bird poop on my bonnet still showing though
30 avril 2026
Réponse de IMO Car Wash - Ayr (ASDA)
Ashley Page,
We're glad it was easy to use and mostly clean. We regret the bonnet wasn't completely clean and will review our cleaning process. Thanks for your feedback.
IMO Car Wash
The people working there are great
The people working there are great. The wash though sometimes misses parts of the car and doesn't do a great job. Don't know if it is the machinery as sometimes it's fine but others it is lacking
30 avril 2026
Réponse de IMO Car Wash - Ayr (ASDA)
Nick,
Thank you for your feedback. We appreciate you mentioning our team's great service. We're sorry to hear the wash quality is inconsistent. We'll look into the machinery to ensure better results.
IMO Car Wash
Fantastic service and would happily…
Fantastic service and would happily recommend and definitely use again.
25 avril 2026
Réponse de IMO Car Wash - Ayr (ASDA)
Gavin Mcalpine,
We appreciate your recommendation and are so glad to hear you received fantastic service. We look forward to seeing you again!
IMO Car Wash
Staff member very patient when I…
Staff member very patient when I couldn’t get car off auto hold 🤣
26 avril 2026
Réponse de IMO Car Wash - Ayr (ASDA)
Lucy Purdie,
We appreciate your kind words! We are so glad our staff member was able to assist you with the car's auto hold feature. Thanks for the feedback.
IMO Car Wash
IMO Car wash, Liberator Drive, Ayr
Car wash does a reasonable job but like all machine systems, it misses the sills. However, I just ask the attendant if he would give the sills a quick spray with the lance - problem solved! I love the finish with Ceramic XTR. I've said it before - it's not cheap but in imho, it is worth it. Multi wash bundles offer better value.
Staff are always friendly too.
23 avril 2026
Réponse de IMO Car Wash - Ayr (ASDA)
Mr T,
We appreciate your review and are glad you find the car wash does a reasonable job. We're happy to hear that our staff are always friendly and that you love the finish with Ceramic XTR. We appreciate your feedback on the multi-wash bundles.
IMO Car Wash
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