IMO Car Wash - Byker Avis 20

These guys always do a great job

Good service and the ultra HD wash was excellent.

Excellant service, friendly staff definately reccomend

Worst ever, imagine paying via the app for a car wash in advance. Then never received the token for the car wash, so the guy turned me away. Even though I had a blatant receipt which I showed him. Businesses like these should never be able to run the way they do because I’ve now purchased a wash, and been unable to get it. Therefore been completely robbed for my money. Do not get your car washed here. Not just the service, the staff are rude and unhelpful too.

Price and quality was good

I was quite excited as I went for the first time last week and got an Ultra HD wash, which resulted in minor scratches on my car's sides, awful water marks on the rear of the car, and a weird windscreen water pattern that is only visible when it is raining during a nighttime drive.

Yet another sparkling performanne as ever

Excellent service from The whole car wash experience was smooth and stress-free. The staff are respectful, friendly, and professional — a real credit to IMO. It’s refreshing to receive such great customer service. Highly recommended!

First time I’ve used IMO - staff at Byker were very helpful. Was pleased with results of the car wash

Very good car wash, friendly people, triple foam is fair price.

Always amazing friendly service, I use this place ever week, great value as a taxi driver. Great mini valet,
Thank you.

Manager verbally abusive refused to give insurance details

On the App I chose IMO Byker Newcastle Upon Tyne as my local car wash as I used them before so I decided to download the IMO app sadly all the special offers I received were for IMO in Aberdeen in Scotland a mere 235 miles away, problem quickly resolved app uninstall, back to my local garage car wash.

Have been using IMO car wash for some years. Was excited to see the app launch, however, it hasn’t quite lived up to expectation. No customer support, no feedback and what it says on the app is not what you get at the car wash.
On three occasions the car wash has broken down or had no power after I have paid - one time I got to come back to get a drive through but the other 2 times I’ve arrived back and the different attendants won’t accept that it broke down and have no record of it ( after the initial attendant said he would log it). I paid for a full interior wash (£13) to go through the car wash and then pay the outstanding (£12) after interior wash. I collected my car and it had only been hand washed as they had no power. He said I could come back for the wash and I took my receipt. When I went back the gentleman who attended to me (the owner) was on holiday for a month so he wouldn’t assist me.
I said I would never go back but this is the only place (Byker) that has the updated system. Went back yesterday for a Cermaic Xtr and got a standard wash before going inside - not what the print says on the app with regards to wheels and special applications and a decent hand wash before going in. I informed the manager afterwards and he basically told me the attendant had done it and walked away.
The app doesn’t log my usage - sent an email but have never received a reply to date.
When you try use the special offers when they scan your loyalty QR code in the wallet they say they don’t know what it is and won’t scan it.
Sad how things go down hill.
There is the older wash in Benton but it’s very old and outdated but you pay the same prices as the new system. I won’t be returning except for the free voucher wash that comes every month with my car insurance.