IMO Car Wash - Caerphilly Avis 27

TrustScore 3 sur 5

3,1

1 Sir Alfred Owen Way, CF83 3HU Pontygwindy Ind Est, GB


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Lisez les avis des autres

Noté 4 sur 5 étoiles

Good quick service at a competitive price . Only disadvantage is the doors aren’t opened to clean on the edge of the interior compared to a hand car wash.

Noté 4 sur 5 étoiles

The pre hand was not very good my alloys never cleaned properly .Just a quick spray going through the motions. I put car through every week using either CERAMIC or HD rest of the car is cleaned ok... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This is my favourite car wash. Courteous, efficient staff, reasonable prices and a really good wash.

L'entreprise a répondu

Noté 3 sur 5 étoiles

Really friendly staff but not a lot of attention was paid to the wash of my car. I paid for a diamond wax and no soap was put on the car in the prewash and the machine went through too quick so didn’t... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Station de lavage automobile

Écrit par l'entreprise

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Coordonnées de contact

  • 1 Sir Alfred Owen Way, CF83 3HU, Pontygwindy Ind Est, Royaume-Uni

3,1

Moyen

TrustScore 3 sur 5

27 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 1 sur 5 étoiles

Purchased an ultra HD was

Purchased an ultra HD was, but Ultra HD wasn't applied due to an issue with the machine.

21 mai 2026
Logo de IMO Car Wash - Caerphilly

Réponse de IMO Car Wash - Caerphilly

Craig,

We regret the issue with your Ultra HD wash. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Noté 2 sur 5 étoiles

Poor clean

Poor clean, bird poo still on the door of the car, even after a £12 clean. Disappointed!

17 mai 2026
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Réponse de IMO Car Wash - Caerphilly

Nicky ,

We are truly sorry your car wash was unsatisfactory. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Noté 3 sur 5 étoiles

Rude worker

Car wash was ok. Older gent quite rude to me considering I haven't used it before

8 mai 2026
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Réponse de IMO Car Wash - Caerphilly

Jacci Collins,

We appreciate your feedback and are sorry your car wash experience wasn't ideal. We'll address the reported behavior to ensure a better experience for everyone.

IMO Car Wash

Noté 3 sur 5 étoiles

Really friendly staff but not a lot of…

Really friendly staff but not a lot of attention was paid to the wash of my car. I paid for a diamond wax and no soap was put on the car in the prewash and the machine went through too quick so didn’t wash properly. I was disappointed as it’s usually really good

8 mai 2026
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Réponse de IMO Car Wash - Caerphilly

Rhiannon Price,

We appreciate your feedback. We're sorry the wash quality wasn't up to par, especially with the diamond wax. We'll review the prewash process and machine speed with our team to improve.

IMO Car Wash

Noté 5 sur 5 étoiles

Favourite Car Wash

This is my favourite car wash.
Courteous, efficient staff, reasonable prices and a really good wash.

30 avril 2026
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Réponse de IMO Car Wash - Caerphilly

Tracey - UK,

We appreciate you taking the time to share your experience! We're so glad to hear you consider us your favorite car wash because of our courteous staff, efficient service, and reasonable prices.

IMO Car Wash

Noté 4 sur 5 étoiles

The pre hand was not very good my…

The pre hand was not very good my alloys never cleaned properly .Just a quick spray going through the motions. I put car through every week using either CERAMIC or HD rest of the car is cleaned ok but not satisfied with wheels.

16 avril 2026
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Réponse de IMO Car Wash - Caerphilly

leighton jenkins,

We regret that the pre-hand wash did not clean your alloys to your satisfaction. We appreciate you bringing this to our attention. We will investigate to ensure better wheel cleaning in the future.

IMO Car Wash

Noté 3 sur 5 étoiles

App was slow

App was slow. Wasn't sure if it had gone through or not.

21 mars 2026
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Réponse de IMO Car Wash - Caerphilly

customer,

We apologize that the app was slow. We will look into this so your experience is better next time. Thanks for your feedback.

IMO Car Wash

Noté 2 sur 5 étoiles

Not worth the money

Went for the most expensive option and saw no benefits over a cheaper version - marketing scam I looks like - finish was not great either so I would never return and I'd stick with hand washing

21 mars 2026
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Réponse de IMO Car Wash - Caerphilly

Myles Wellington,

We appreciate your feedback and regret that our top-tier option did not meet your expectations. We're sorry the finish quality was unsatisfactory. We'll review our services.

Please contact us directly via email at Customer-Services@imo-carwash.co.uk, so we can investigate this further.

IMO Car Wash

Noté 3 sur 5 étoiles

One of the foam sprays did not spray…

One of the foam sprays did not spray the left hand side of my car, it sprayed the window of the car wash building instead ☹️ but the rest of my car was lovely and clean.

15 février 2026
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Réponse de IMO Car Wash - Caerphilly

Mrs Webb ,

We appreciate you bringing this to our attention. We're sorry the foam spray didn't function correctly on one side. We'll investigate the issue to ensure a better experience for everyone.

IMO Car Wash

Noté 3 sur 5 étoiles

The wash was good but….

The wash was good. Unfortunately the car in front and myself were kept waiting for a very long time for no apparent reason. The attendant finally appeared out of the office after around 10 mins, he did apologise but offered no reason for the wait. This is supposed to be a speedy service and could not reverse out due to another car joining the wait.

13 février 2026
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Réponse de IMO Car Wash - Caerphilly

JON B,

We appreciate you sharing your feedback. We're sorry to hear about the delay you experienced and that it impacted your visit. We aim to provide a speedy service and will look into the cause of the wait.

IMO Car Wash

Noté 5 sur 5 étoiles
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Réponse de IMO Car Wash - Caerphilly

David Palmer,

We're glad you found your experience quick and easy. Thank you for your positive feedback; we appreciate it.

IMO Car Wash

Noté 1 sur 5 étoiles

Horrid first time experience!

As a first time visitor to this car wash I wasn’t aware of the arrangements. I pre booked the Diamond Wax wash using the QR Code and presented my phone to the operator. He did not explain anything clearly to me. I could not understand a word he actually said. I was not made aware that the car actually rides free wheel through the wash so my auto brake was set to on. He actually opened my car door and barked some instruction at me to release it which quite unsettled me. I won’t be going there again!

12 janvier 2026
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Réponse de IMO Car Wash - Caerphilly

TIM BENNETT,

We appreciate your feedback and regret your experience. We're sorry the instructions weren't clear and that assistance was unsettling. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Noté 1 sur 5 étoiles

My car was not washed as the car wash…

My car was not washed as the car wash had a height restriction of 1.85 metres and my vehicle was 1.9 metres.. most other car washes I have used have a max height limit of over 2 metres.

16 décembre 2025
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Réponse de IMO Car Wash - Caerphilly

Santhosh G,

Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Noté 1 sur 5 étoiles

Rip off..

Rip off... paid £8 for a diamond wash, the bloke sprayed the wheels and that was it , no brush wash or jet wash befor he swnt me in to the machine. When i questioned it i was told he dose not do it and muttered he didnt have time what a joke. Asked for my money back . Pay more and going to hive ne a cheap wash. Rip off.After going here for years will not be going back.

15 novembre 2025
Avis spontané
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Réponse de IMO Car Wash - Caerphilly

Natalie Jago,

We appreciate you bringing this to our attention. We're sorry the diamond wash did not meet your expectations and for the service you received. Please can you get in touch with us directly on the following email so we can gather more information?

Customer-Services@imo-carwash.co.uk
IMO Car Wash

Noté 5 sur 5 étoiles

I always have good service at Caerphilly

I always have good service at Caerphilly

16 octobre 2025
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Réponse de IMO Car Wash - Caerphilly

Paul R,

We're happy to hear that you consistently have a positive experience with our service. Thank you for your feedback.

IMO Car Wash

Noté 1 sur 5 étoiles

** Caerphilly **

** Caerphilly **

beware, you pay for one thing and they put you through in a lower item wash. You email IMO but never heard back.

I'll never use them again!

reference Ticket #46565

4 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

Please fix this car wash

Visit yesterday Caerphilly south wales please please fix the car wash been OK for weeks as soon as you enter the wash the bloody thing stops then they push you in so half the car don't get washed it's a joke.

31 octobre 2022
Avis spontané

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