Visited this car wash for the first time in my new car and unfortunately, it wasn’t the best experience. I wasn’t familiar with a couple of things - instead of being helpful, the staff member seemed i... Voir plus
Établissement
Changer d'établissementWeston Road, CW1 6BW Crewe, GB
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Lisez les avis des autres
I paid for the top level car wash (not including the interior clean) - CTR Ceramic. On returning home I realised that lots of the ‘harder to get to areas’ hadn’t been cleaned. These areas should hav... Voir plus
L'entreprise a répondu
Just the kindest most helpful and friendly staff - they're always working so hard and never seem to be fed up or grumpy. My kids sit in the back and just adore coming because Isa will draw a smiley fa... Voir plus
L'entreprise a répondu
Absolutely fabulous. All the staff are brilliant! Isa in particular.. he always makes my girls smile by always offering them a lollipop as we go in to the car wash.. thank you so much for the 100% top... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Coordonnées de contact
Weston Road, CW1 6BW, Crewe, Royaume-Uni
4,1
Bien
70 avis
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Not friendly staff member
Visited this car wash for the first time in my new car and unfortunately, it wasn’t the best experience. I wasn’t familiar with a couple of things - instead of being helpful, the staff member seemed impatient and very rude — lots of huffing, eye-rolling which made me feel uncomfortable, especially being in the car on my own. I understand it may have been the end of the day, but as a first-time customer it wasn’t very welcoming. The clean itself was fine, but I will probably use a different location next time.
27 mai 2026
Avis spontané
Value for money
21 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de IMO Car Wash - Crewe
Gordon Heath,
We're sorry to hear about the cleaning issue. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Réponse de IMO Car Wash - Crewe
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Good value
Good value, very shiny, feels safer than an unmanned car wash and very thorough thank you!
9 mai 2026
Réponse de IMO Car Wash - Crewe
customer,
We're happy to hear that you feel safer with our manned car wash and appreciate the value and thoroughness we provide, leaving your car very shiny!
IMO Car Wash
Réponse de IMO Car Wash - Crewe
JANE M,
We're happy you found no queue and that your car was nice, clean, and shiny! Thank you for your positive feedback; we appreciate it greatly.
IMO Car Wash
Exceptional shine.
Speedy, professional service. My car hasn’t looked that clean since I bought it.
Exceptional shine
Would recommend and will definitely return.
26 avril 2026
Réponse de IMO Car Wash - Crewe
Patricia Hodgkinson,
We're happy to hear you received speedy, professional service and that your car's shine exceeded your expectations! We appreciate your recommendation and look forward to your return.
IMO Car Wash
Réponse de IMO Car Wash - Crewe
HM Forces Army Veteran. ,
We appreciate you taking the time to share your experience with us. We're so happy to hear that you were impressed with our professional service.
IMO Car Wash
Partial job done.
Kia Sorento...
Rear wasn't dried, so looked a mess.
Wheels still had grime on them, not a complicated design, so looked a mess.
24 avril 2026
Réponse de IMO Car Wash - Crewe
Mr Metz,
We regret that the rear of your Kia Sorento wasn't dried properly and that the wheels still had grime.Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Quick payment at scan and pay but car…
Quick payment at scan and pay but car doesn't get a hundred percent clean or has streaks when finished
22 avril 2026
Réponse de IMO Car Wash - Crewe
Jensen,
We appreciate your feedback and are glad the payment process was quick. We'll review our cleaning process because a spotless and streak-free result is our goal.
IMO Car Wash
Réponse de IMO Car Wash - Crewe
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Great product but getting a bit expensive!
Don’t go as often as I used to due to price increases across the board, more special offers required !
21 avril 2026
Réponse de IMO Car Wash - Crewe
Robert Barlow,
We appreciate your feedback and are sorry to hear that our price changes are impacting your visits. We are always looking for ways to improve value and will consider more offers.
IMO Car Wash
Great customer service
Great customer service and very patient with me to help understand how to use the app. Thank you
20 avril 2026
Réponse de IMO Car Wash - Crewe
Happy Customer ,
We're happy to hear that our team provided excellent and patient support while you learned to use the app. Thank you for your positive feedback!
IMO Car Wash
Good car wash
The car wash service is good. The cleaning of the wheels could be improved upon though.
I use IMO car wash frequently. The APP works well and always purchase the bundles.
18 avril 2026
Réponse de IMO Car Wash - Crewe
Samantha,
We appreciate your feedback and are glad the car wash service met your expectations. We'll review our wheel cleaning process to see how we can improve it. Thank you for using our app and bundles!
IMO Car Wash
Réponse de IMO Car Wash - Crewe
JANE BROWN,
We're happy to hear that you had a quick and easy experience and that your car was shiny! Thank you for your positive feedback.
IMO Car Wash
Réponse de IMO Car Wash - Crewe
Amy Twigg,
We're happy you found our services quick and easy, and that you're happy with the results. Thank you for your positive feedback!
IMO Car Wash
Réponse de IMO Car Wash - Crewe
MR RAYMOND CLYNES,
We're happy you enjoy our car wash and appreciate your continued patronage from Crewe. Thank you for your positive feedback!
IMO Car Wash
Good
Good, quick way to clean your car. And it gets to places where other automatic washers can’t get
3 avril 2026
Réponse de IMO Car Wash - Crewe
Przemyslaw Dyner,
We appreciate you taking the time to share your experience! We're happy to hear that our car wash provided a quick and thorough clean.
IMO Car Wash
Réponse de IMO Car Wash - Crewe
Johnny Fullerton,
We're glad you're pleased with our work on your Transit Custom. Thank you for your positive feedback; we appreciate it.
IMO Car Wash
Réponse de IMO Car Wash - Crewe
customer,
We appreciate your feedback and are so happy to hear that you find our service friendly and thorough!
IMO Car Wash
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