Hi had a car wash with a lovely young man he was so happy and helpful I was over the moon with my car he's the best for doing valets he's a very hard worker best car wash ever.ive been here before I... Voir plus
Établissement
Changer d'établissementNewcarron Court, FK2 7TB Falkirk, GB
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We saw promotion of ceramic xrt and scanned qrcode and went to attended but voucher was not working. We had to pay again for a wash.it was very disappointing at the time to pay twice
L'entreprise a répondu
Got the car clean but the blower wasn't working to dry the car. Not convinced the triple wax was all there. Dissapointed that the cost of using the app was more than the cash price
L'entreprise a répondu
Staff member was encouraging and thorough. Easy to use the app
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Coordonnées de contact
Newcarron Court, FK2 7TB, Falkirk, Royaume-Uni
3,4
Moyen
24 avis
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Réponse de IMO Car Wash - Falkirk
customer,
We appreciate your feedback. We're glad you liked the wash and will address the staff issue.
IMO Car Wash
Rude and hungry …
The attention was really rude and impatient when i couldn't get my pre paid code. Told me move aside . I have had 7 strokes and had no empathy. I think he was annoyed I interrupted him making his lunch on the hotplate in office!!!
20 mai 2026
Réponse de IMO Car Wash - Falkirk
MRS CLAIR CUNNINGHAM,
We appreciate you sharing your experience and are truly sorry to hear about the rude and impatient service you encountered. We take your feedback seriously and are looking into this matter. Please contact us directly at Customer-Services@imo-carwash.co.uk so we can address your concerns.
IMO Car Wash
Réponse de IMO Car Wash - Falkirk
David Fairweather,
We appreciate your wonderful feedback! We are so glad you found our team welcoming, and your car was nice and clean. Thanks for visiting!
IMO Car Wash
Disgraceful behaviour from Attendant
Last Friday I stopped in to get my car washed, it is the only car wash I use.
Going into to the machine it stopped , the guy in charge started gesticulating and saying something , twice again the machine stopped! The guy then started screaming and shouting , I wound down my window part way and asked him him what his problem was. I wasn't able to hear exactly what he was saying but did tell I had a hearing aid in and the noise from the machine was making it dificult to hear what he was saying. I was extremely shaken up by the experience and his totally unnecessary screaming and shouting!
If I could have taken my car out of the car wash at that point I would have.
One thing is certain is that I will not ever be using this car wash ever again and the guy needs intensive training on customer relations.
1 mai 2026
Avis spontané
Réponse de IMO Car Wash - Falkirk
Jim F,
Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Guy cleaning your car before ou go…
Guy cleaning your car before ou go through car wash very impatient if you’ve not quite got car in right position. Not 1st time I’ve experienced this with him.
27 avril 2026
Réponse de IMO Car Wash - Falkirk
customer,
We appreciate you bringing this to our attention. We're sorry that you've experienced impatience and will address this to improve our service.
IMO Car Wash
IMO Falkirk
Friendly staff, properly thorough prewash of my car. Great value for money.
8 février 2026
Réponse de IMO Car Wash - Falkirk
Neil Black,
We appreciate you sharing your experience! We're happy to hear that you found our staff friendly and the prewash thorough, offering great value.
IMO Car Wash
Réponse de IMO Car Wash - Falkirk
Paula Maxwell,
We appreciate your feedback. We're happy to hear that you found our staff helpful and friendly and that you felt you received good value.
IMO Car Wash
Check the price before using the app
Got the car clean but the blower wasn't working to dry the car. Not convinced the triple wax was all there. Dissapointed that the cost of using the app was more than the cash price
16 février 2026
Réponse de IMO Car Wash - Falkirk
Jonathan Kirton,
We appreciate your feedback and regret that the dryer wasn't working. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Réponse de IMO Car Wash - Falkirk
customer,
We appreciate your kind words! We're so glad you found our staff helpful and were happy with how clean your vehicle was.
IMO Car Wash
Staff member was encouraging and…
Staff member was encouraging and thorough. Easy to use the app
30 janvier 2026
Réponse de IMO Car Wash - Falkirk
Julie,
We appreciate your feedback and are so glad you found our app easy to use and that our staff member was encouraging and thorough!
IMO Car Wash
Réponse de IMO Car Wash - Falkirk
customerxx,
We regret that you experienced this. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Machine seems to trip regularly
Machine seems to trip regularly. I put car on free rolling as wasn’t sure if I was doing something wrong.
10 janvier 2026
Réponse de IMO Car Wash - Falkirk
duncan mitchell,
We appreciate your feedback and are sorry the machine is tripping. We will investigate this issue to ensure proper functionality and prevent future problems.
IMO Car Wash
Prepaid scanning machine broken
Prepaid scanning machine was not functional and there was no signage to explain this. The only option I was presented with was to pay again (I couldn’t reverse out due to queue behind me).
I have used IMO previously and generally like
The service and machines but this was and unsatisfactory experience
3 janvier 2026
Réponse de IMO Car Wash - Falkirk
Mr Samuel Wells,
We appreciate your feedback and are sorry the prepaid scanner wasn't working, and there was no sign. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Unhappy customer
Waiting on hearing from you about a refund as the app wasn’t working on the attendants device so I had to pay cash. This was very inconvenient as now I have to fight for a refund from you. No sign was display to let others know it wasn’t working very poor business.
3 janvier 2026
Réponse de IMO Car Wash - Falkirk
Carol,
We regret that the app wasn't working and you had to pay cash. We know this was inconvenient, and we appreciate you bringing the lack of signage to our attention. We'll investigate so we can improve. Thanks for your feedback.
IMO Car Wash
Attendant wouldn’t accept pre-paid wash
Attendant at the car wash informed me that he couldn’t scan the code for the wash I’d purchased as “his scanner wasn’t working”, and demanded I pay again. Waste of money
3 janvier 2026
Réponse de IMO Car Wash - Falkirk
customer,
We regret that you had to pay twice because the scanner wasn't working. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Not happy
We saw promotion of ceramic xrt and scanned qrcode and went to attended but voucher was not working. We had to pay again for a wash.it was very disappointing at the time to pay twice
30 décembre 2025
Réponse de IMO Car Wash - Falkirk
Tarssilla,
We regret the voucher issue you experienced during the ceramic XRT promotion. We appreciate you bringing this to our attention. We'll investigate what occurred to prevent this from happening again.
IMO Car Wash
Réponse de IMO Car Wash - Falkirk
Thank you for your great feedback. We’re very pleased that our service met your expectations.
Réponse de IMO Car Wash - Falkirk
Mr & Mrs Watson,
We're glad you found our team member friendly. Thank you for your positive feedback; we appreciate it.
IMO Car Wash
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