Car wash was excellent. Car came out sparkling clean. Service was brilliant. Staff always friendly and helpful. Would recommend to everyone.
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Établissement
Changer d'établissementLakeside Retail Park, RM20 1TX Grays, GB
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Facility was good. Fast service no waiting time. Paid for the top Ceramic clean but failed to remove bird droppings and pollen spores from around the windows and other crevases. Expected a better cle... Voir plus
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Firstly the app is easy to use to purchase washes, the guys at my local Lakeside unit are very friendly and really do look after your vehicle through the process, great finish too do thank you
L'entreprise a répondu
Firstly I have paid for the Utra HD package which includes at the right beginning a hand pre-wash. Nobody from your staff has done hand pre-wash. Secondly after my car was washed automatically, i... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Coordonnées de contact
Lakeside Retail Park, RM20 1TX, Grays, Royaume-Uni
3,8
Bien
28 avis
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Nice staff (generally) but overpriced and hurried
Generally a good clean, although rather expensive for what you get. Paying for convienience and not quality here.
Far too many menu options to choose from, was better when there were less. Top wash is around £25 which is madness.
It’s an extra £30+ if you want them to spent a few minutes vacuuming your foot wells etc.
Having utilised over the years, the above can all be navigated if you want convenience over quality and are will to over pay for it. But biggest issue is the pointless ‘claim’ made that they guarantee car won’t be scratched - which is impossible of course to measure and uphold.
I have three large (6”) scratches on my cars roof - million percent from the wash. But of course you’re sat in your car when you go through. And they aren’t checking and recording any existing or post damage. So it’s a pointless claim designed to reassure.
2 mai 2026
Réponse de IMO Car Wash - Lakeside (Tesco)
Graham F,
We appreciate your detailed feedback regarding our services and pricing. We are concerned to hear about the scratches on your car and take such claims seriously. We are reviewing our wash processes and guarantee claims to ensure customer satisfaction and prevent future occurrences. Your comments on menu options and additional services are also noted for consideration as we continuously strive to improve our offerings.
IMO Car Wash
straight forward car wash
Always straight forward, people onsite are friendly. Car goes through the automated car wash.
28 novembre 2025
Réponse de IMO Car Wash - Lakeside (Tesco)
Aaron Bourne,
We appreciate your kind words! We're so glad to hear that you find our service straightforward and our team friendly.
IMO Car Wash
Always friendly helpful staff and my…
Always friendly helpful staff and my car sparkles for days after
20 mai 2026
Réponse de IMO Car Wash - Lakeside (Tesco)
Ren Dax,
We're so glad our team is friendly and helpful, and your car sparkles! Thank you for your feedback.
IMO Car Wash
Firstly I have paid for the Utra HD…
Firstly I have paid for the Utra HD package which includes at the right beginning a hand pre-wash. Nobody from your staff has done hand pre-wash.
Secondly after my car was washed automatically, in approximately 10 minutes car wash partially dried and left with lots of white marks on the body.
A good service and a great standard of a business must be well maintained and guided by some who takes responsibilities.
Lots of staff just doing much.
Your service didn’t make me happy and didn’t make me recommend you to others.
22 mai 2026
Réponse de IMO Car Wash - Lakeside (Tesco)
customer Chris,
We appreciate you sharing your experience. We are concerned to hear that the hand pre-wash was missed and that your car was left with marks. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Car wash was excellent
Car wash was excellent. Car came out sparkling clean. Service was brilliant. Staff always friendly and helpful. Would recommend to everyone.
20 mai 2026
Réponse de IMO Car Wash - Lakeside (Tesco)
Vincenzo Vigilante,
We're so pleased you had an excellent car wash experience! It's wonderful to hear your car was sparkling clean and our staff were friendly.
IMO Car Wash
Facility was good
Facility was good. Fast service no waiting time. Paid for the top Ceramic clean but failed to remove bird droppings and pollen spores from around the windows and other crevases.
Expected a better clean for the top service.
15 mai 2026
Réponse de IMO Car Wash - Lakeside (Tesco)
Paul,
We appreciate your feedback regarding your recent visit. We are concerned to hear that our top-tier service did not meet your expectations for cleanliness, especially regarding the bird droppings and pollen. We are reviewing our processes to ensure a more thorough clean.
IMO Car Wash
Réponse de IMO Car Wash - Lakeside (Tesco)
Shahana,
We're glad you found our experience amazing for the kids. Thank you for sharing this positive feedback with us; we appreciate it.
IMO Car Wash
My car had been left outside my place…
My car had been left outside my place for about 6 months whilst I was in hospital and had gathered some green algae so I asked if they could help to remove this before my wash which they happily did.
24 mars 2026
Réponse de IMO Car Wash - Lakeside (Tesco)
Gwen Reynolds,
We're happy to hear that we could assist you with the algae removal before your car wash. We appreciate you bringing your car to us, and we're glad you enjoyed your experience. Thank you for your positive feedback!
IMO Car Wash
Staff great! Wash not so much
Staff was very welcoming and friendly, app wasn’t working properly and showing up with prepaid wash, member of staff helped with being informative and after viewing email confirmation and viewing link in email all was accepted.
Unfortunately pre wash was very rushed as it was busy, and after getting home I noticed dirt and bird mess still on the rear of my car.
14 mars 2026
Réponse de IMO Car Wash - Lakeside (Tesco)
lewis,
We appreciate your feedback and are glad our staff was welcoming and helpful in resolving the app issue. We regret the pre-wash felt rushed and missed some spots. We'll review our processes to ensure a more thorough service moving forward.
IMO Car Wash
The back windscreen top of my Car…
The back windscreen top of my Car doesn’t even look like a bit of water touched it. I will def not be returning. I have to now clean it myself
14 mars 2026
Réponse de IMO Car Wash - Lakeside (Tesco)
customer,
We regret that the rear windscreen cleaning was unsatisfactory, and we appreciate you bringing this to our attention. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Réponse de IMO Car Wash - Lakeside (Tesco)
B A Ahamed,
We're happy you found our car wash to be the best for the price. Thank you for your positive feedback; we appreciate it a lot!
IMO Car Wash
Firstly the app is easy to use to…
Firstly the app is easy to use to purchase washes, the guys at my local Lakeside unit are very friendly and really do look after your vehicle through the process, great finish too do thank you
25 février 2026
Réponse de IMO Car Wash - Lakeside (Tesco)
David,
We're happy to hear you found the app easy to use and that our team at your local unit are friendly and take great care of vehicles! We appreciate your positive feedback and thank you!
IMO Car Wash
Extremely polite and friendly staff
14 février 2026
Réponse de IMO Car Wash - Lakeside (Tesco)
Paula Hacker,
We appreciate you sharing your experience with our team; we are so glad to hear our staff was polite and friendly.
IMO Car Wash
Amazing
Really great job I know it’s a machine but these guys do get the corners and the wheels properly:)
29 décembre 2025
Réponse de IMO Car Wash - Lakeside (Tesco)
Melissa Deguara,
We're glad you enjoyed your experience and that our service met your expectations, especially with the attention to detail on the corners and wheels. Thank you for your positive feedback!
IMO Car Wash
Awful the worst car clean ever
Awful the worst car clean ever. I paid £35 for inside & outside the boot had not been cleaned so asked if they could & it was not worth the 5 minute wait. It was so bad I cleaned it again. I will never go back or recommend
20 décembre 2025
Avis spontané
Réponse de IMO Car Wash - Lakeside (Tesco)
Diane,
We appreciate you bringing this to our attention. We're very sorry to hear that the service did not meet expectations, and we'll review your feedback to improve our service quality.
IMO Car Wash
The car at the end of the wash should…
The car at the end of the wash should be checked over to make sure all is clean
5 décembre 2025
Réponse de IMO Car Wash - Lakeside (Tesco)
Michelle Harris,
We appreciate your feedback and will review our quality checks to ensure every car is as clean as possible after the wash.
IMO Car Wash
Very good and very friendly staff in…
Very good and very friendly staff in imo lakeside Essex and very clean car wash the my car looks like new after wash
20 novembre 2025
Réponse de IMO Car Wash - Lakeside (Tesco)
Faruk,
We're happy to hear that you had a great experience with our friendly staff and clean car wash. We appreciate your positive feedback!
IMO Car Wash
I used my local imo car wash it was great
I used my local imo car wash it was a great service by the workers there one of them helped me out with money coupon the saved me £2 off a £12 car wash
25 octobre 2025
Réponse de IMO Car Wash - Lakeside (Tesco)
Nicola Cripps,
We're glad you enjoyed your experience at our car wash. We appreciate your positive feedback regarding our team's helpfulness and the coupon savings.
IMO Car Wash
New management,works perfect.
6 février 2025
Avis spontané
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