Compared to external car wash, the overall cleanliness level is around 60%. However, the progress time is faster. I will say okay but can’t give a good or even excellent level.
Établissement
Changer d'établissement57 High Path, SW19 2JY London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Now the company has introduced pay by QR code on the app, occasional scamming by the staff has stopped. I'm happy to start using them again.
Car was smeary and had water stains over body and the windows. Front windscreen was still dirty. And this was despite paying for almost the most expensive clean. I would go for the cheaper basic optio... Voir plus
For the first time in all the years I’ve been going to this car wash, my car received the best pre-wash attention ever. I’d been parking under a tree popular with local birds, so it was quite a mess... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Coordonnées de contact
57 High Path, SW19 2JY, London, Royaume-Uni
3,4
Moyen
68 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service and amazing staff
25 mai 2026
Avis spontané
Good customer service
18 mai 2026
Avis spontané
Very helpful and polite staff,Great…
Very helpful and polite staff,Great service many thanks Bill
24 mai 2026
Avis spontané
Compared to external car wash
Compared to external car wash, the overall cleanliness level is around 60%. However, the progress time is faster. I will say okay but can’t give a good or even excellent level.
23 mai 2026
Pay by QR code and app recommended
Now the company has introduced pay by QR code on the app, occasional scamming by the staff has stopped. I'm happy to start using them again.
13 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de IMO Car Wash - Merton
Bailey Johnson,
We're so glad you found our car wash great and convenient, especially for the price. We appreciate your feedback!
IMO Car Wash
Réponse de IMO Car Wash - Merton
TONY REISS,
We're glad you found our service effective! We appreciate your feedback about the door sills.
IMO Car Wash
Scratched the living hell out of my…
Scratched the living hell out of my bonnet and machine vacuum facilities were out of order and would not let me self clean my car with the plug in vacuums available
12 mai 2026
Car was smeary and had water stains…
Car was smeary and had water stains over body and the windows. Front windscreen was still dirty. And this was despite paying for almost the most expensive clean. I would go for the cheaper basic options.
12 mai 2026
I paid for the top-of-the-line car wash…
I paid for the top-of-the-line car wash and the car came out filthy! They didn't wash anything and on top of that, they almost broke my rearview mirror and scratched it! I complained, they refused to wash the car properly and were even rude! If you want to wash your car, this is definitely not the place for it.
9 mai 2026
Réponse de IMO Car Wash - Merton
Afonso Marques,
Thank you for your feedback. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Réponse de IMO Car Wash - Merton
Darina Ribarova,
We appreciate you sharing your experience with us. We are so glad our service was great and fast for you. Thank you.
IMO Car Wash
Worse car wash ive ever been too its…
Worse car wash ive ever been too its scratched all my paintwork and my car was still dirty it didnt even put soap on my car wont be returning
28 avril 2026
Réponse de IMO Car Wash - Merton
Sandy,
We appreciate your feedback and a member of our customer service team will be in touch soon via email.
IMO Car Wash
Tried IMO for the first time and will…
Tried IMO for the first time and will not be coming back. Our local BP car wash was out of service, so I tried IMO thinking they would be great and I would be a returning customer.
The app is easy enough to use and explains the different washes very well e.t.c. However, when I got there, the staff member that attended to me and was ‘helping’ me to navigate the system was very rude, spoke to me as if I was an idiot and I immediately felt uncomfortable and stressed. I drove home after the wash thinking I was driving in a lovely clean car (did not get out to check at the time as I was in a hurry), only to park the car, get out and see that - yes the dust and dirt were washed away, but there were water marks all over the car and it was not shiny at all. Paid £15 to have some water blasted on the car basically. Very dissatisfied.
23 avril 2026
Réponse de IMO Car Wash - Merton
customer,
We appreciate you taking the time to share your experience. We're sorry to hear that you found the service and wash quality unsatisfactory. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.